Microsoft Dynamics CRM Pricing

Rishabh Chhajer - PeerSpot reviewer
Head IT at Dhani

Microsoft often encourages customers to commit to multi-year enterprise-level agreements, such as three or five-year deals with a minimum commitment of, for example, $200,000 dollars. However, in order to acquire more customers, I believe Microsoft should offer this same rate for one-year commitments for customers who want to experience it.

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Arun Srivastav - PeerSpot reviewer
CEO at Planfirma Technologies Private Limited

Microsoft Dynamics CRM is a little expensive solution. The solution is not very economical for small-scale and mid-scale businesses. Microsoft should lower the per-user cost for the solution. My customers pay approximately $3,000 a month for the solution.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing from seven and a half to eight out of ten.

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Kush Gupta - PeerSpot reviewer
VP Sales Head at Hexaware Technologies

Microsoft Dynamics CRM is slightly cheaper than Salesforce today. Pricing for the solution is pretty aggressive in the market.

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Buyer's Guide
Microsoft Dynamics CRM
April 2024
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Sushil Shankar - PeerSpot reviewer
Head - Strategic Business Partnerships at Aufait Technologies

All CRM solutions are around the same price; however, as partners, we get to use the product for free. 

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Cirvesh-Daga - PeerSpot reviewer
Director at T-Systems International GmbH

There's an enterprise architect and sales team who handle the cost and customer-facing licensing changes. However, we've done bulk licensing (location-based) and yearly licenses in the past.

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Ricardo Elorza - PeerSpot reviewer
Expert IT Solution Architect at Nestle

The pricing is excellent. I would rate it nine out of ten.

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SR
Senior Manager at Arcana

I don't have details about the licensing cost of Microsoft Dynamics CRM because it's the procurement team that's in charge of it.

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Tushar Rahatekar - PeerSpot reviewer
Sr. Systems Analyst at a maritime company with 10,001+ employees

We're on a yearly contract with Microsoft Dynamics CRM.

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SB
Project Manager at a financial services firm with 201-500 employees

The implementation depends on the number of licenses, as well as the partner who is also implementing. It also depends on the core processes you want to bring in. The cost depends on a number of factors, so whoever is implementing it will need to take that into consideration before it is done.

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Daniel_Thomas - PeerSpot reviewer
CRM Analytics Lead-Consumer Insights at a retailer with 1,001-5,000 employees

It is a part of one comprehensive user license, which depends on the role of the individual. This is where Microsoft excels. 

It is a very comprehensive package. We get everything from Access to D 365. We get Microsoft's suite of tools. I'm not too sure about the pricing, but I can't imagine it being cheap.

In terms of additional fees, we have particular partners we have to work with. It is very similar to how Google has Google partners. We have dedicated partners, and the fees with them are quite high.

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Cameo Mbowane - PeerSpot reviewer
Chief Executive Officer at Customersoft Innovation

The customers that have Microsoft Office 365, the license price is competitive. It is competitive because the next solution above it is Salesforce, which is licensed quite high. The price annually was approximately $55 per user but we did a combination of users with some of them having the higher range of approximately $85.

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LC
Technology, Tools, & Solutions - Program Manager at a consultancy with 501-1,000 employees

We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support.

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Nikhil Kurup - PeerSpot reviewer
Asst. Manager Strategic Marketing, Microsoft Partnership at Nous Infosystems

Microsoft Dynamics CRM is an expensive solution.

I rate Microsoft Dynamics CRM an eight out of ten for pricing.

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Benoit Tellier - PeerSpot reviewer
IT Telehealth Specialist at Clinical & Support Options

The solution is open source and is free. However, it does require a Dynamics 365 subscription.

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ML
Salesman at Manacor

The licenses of the solutions are available for purchase on a monthly or yearly basis. There are no additional licenses or fees apart from the standard license. I rate the solution's pricing as a seven out of ten.

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AM
Solution Architecht at Saas Plaza

Microsoft Dynamics CRM is an expensive solution. However, most good CRMs are expensive.

The cost of the solution is a per-user, license-based model. The cost depends on the number of users that are using it. This is beneficial if your company only has five users, you only have to pay for those five and not a higher price, such as other pricing models from other vendors.

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MF
Market Response Coordinator at a financial services firm with 201-500 employees

I'm not aware of any licensing costs for Microsoft Dynamics CRM.

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Roymell Santos - PeerSpot reviewer
ICT Officer at Intelligent Skincareinc Inc.

The cost could be cheaper. I would rate them 3 out of 5.

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SP
Solutions Architect at a tech vendor with 501-1,000 employees

It's kind of pricey. It's about $50 or $60 per user. I have never been on the sales side of it or watched the organization from a licensing perspective. I don't know if it's higher or lower than what else is available. If I was a small business, that price would be too high for me if I was going to run it for my own practice as an individual. I'd either not use it or use something else - maybe something that's cheaper or supports just what I need. 

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TY
Technical Consultant at LinkDev

I find the solution to be expensive. 

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Gary Cook - PeerSpot reviewer
Executive at Empowered Analytics

For the price of Microsoft Dynamics CRM, you receive a lot of comprehensive functionality. Additionally, it integrates very well. We pay approximately $100 a month to use the solution and we do not have any additional costs.

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SM
Data Protection & Archiving Solution Architect at a tech services company with 51-200 employees

I give the price of the solution an eight out of ten.

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SO
Operational Risk Analyst at a financial services firm with 5,001-10,000 employees

I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution.

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JP
Communication and Security Director at Nunsys S.L.

I do not have information on licensing costs.

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GabrielaDavila - PeerSpot reviewer
Snr Sales Account Manager at a tech services company with 201-500 employees

Licensing fees are paid on a monthly basis.

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MA
vCIO at a computer software company with 11-50 employees

On a scale from one to ten with one being expensive and ten being of great value, I would rate Microsoft Dynamics CRM at six on pricing.

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Terence Mupeti - PeerSpot reviewer
Technology Services Lead at MASA

My organization pays for the license, and I do not know how much it costs.

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JF
Founding Member /Technical Director at BonPro Information Systems

The cost varies on multiple factors including customization and the number of users.

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Gaurav Chauhan - PeerSpot reviewer
Product manager at Indusface

We have deployed the cloud-based version and it is a subscription and the price is based on the number of users using it.

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Dinesh Parashar - PeerSpot reviewer
Practice Head- Epicor at coporateserve Solutions pvt. ltd.

Microsoft Dynamics CRM's price is too high.

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RS
Solution Consultant at a tech services company with 11-50 employees

I'm not aware of the pricing for Microsoft Dynamics CRM.

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PS
Assistant Director at a tech services company with 501-1,000 employees

The solution is expensive.

I rate the price of Microsoft Dynamics CRM a four out of ten.

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MirziyodMirsaatov - PeerSpot reviewer
CEO at Top-IT Solutions Ltd

The annual license for Microsoft Dynamics CRM could be reduced, it is expensive.

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Samaiea Fernandes - PeerSpot reviewer
Software Procurement at Bytes & Pieces

Dynamics CRM's pricing is fair.

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CB
Solution architect at GlassHouse

Microsoft Dynamics CRM is very affordable if you use the yearly subscription.

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ZL
RPA Practice Head at a tech services company with 501-1,000 employees

The pricing is okay. It's not overly expensive.

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Sergiy Ustenko - PeerSpot reviewer
Marketing Manager at Idealsoft

We have a yearly subscription for this solution.

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NH
Entrepreneur at a comms service provider with 1,001-5,000 employees

The price of the solution is good but could be cheaper.

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AS
Knowledge and associate at a consultancy with 1,001-5,000 employees

There is a license required to use Microsoft Dynamics CRM.

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VJ
Business Development at a tech services company with 51-200 employees

Pricing for this software could be cheaper.

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Buyer's Guide
Microsoft Dynamics CRM
April 2024
Learn what your peers think about Microsoft Dynamics CRM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,065 professionals have used our research since 2012.