The solution can be deployed on a public cloud or private cloud. The price of our private cloud is expensive. The data is residing within the geographic boundaries of the country so we proceeded with the public cloud.

We offer three applications to our customers for loan requests and trading account openings. To begin the process, customers must register through our mobile application on iOS or Android, which utilizes APIs to capture and transmit their information to Microsoft Dynamics. This asynchronous system involves a pull-and-push mechanism that allows us to receive and reflect upon the data provided. Our Microsoft Dynamics CRM platform is also closely connected with our contact center dialers, which we utilize for both inbound and outbound calls. When a customer contacts us, their information appears on our screen thanks to CRM APIs that identify the mobile number and other details. Our CRM serves three primary purposes, including the aforementioned use cases, as well as MIS reporting for management.

The good thing is that the solution integrates with most of the Microsoft tools, and it becomes easier for us to navigate through. It's quite an easy solution, and the business people can easily understand it. Since the CRM itself is integrated with emails, WhatsApp, and SMS gateways, it has multiple channels. Since it's all integrated, it becomes easier. Microsoft Teams meetings are integrated into Microsoft Dynamics CRM.

We use Microsoft Dynamics CRM primarily for sales, but using it for marketing is also becoming very predominant.

I'm primarily using the solution as a CRM. 

My main use cases include case management and tracking customers.

We integrate CRM into our daily sales processes. 

Sales processes are predefined. The choice of CRM depends on how flexible you can make workflows. That's why Salesforce is popular.

We primarily use the solution as a CRM for a call center.

We use Microsoft Dynamics CRM to control sales advancements in our company.

I manage projects that include use cases from finance. I take them from beginning to end and manage the expectations. One of our concerns is having a secure infrastructure. In-depth security is part of our design.

We do a lot of development for our clients that is specific to Microsoft Dynamics CRM.

We use this solution for customer relationship management. It enables us to have a 360-degree view of all our customer interactions. We have various touch points and a call center that our customers call into. After every call, we log the interactions with the customer.

We also have customers that walk into our premises, and we attend to various requests like inquiries, requests, or complaints. After the interactions with the customer, we log the interactions. We also have email interactions with customers that are logged on the platform.

When you go to a customer's profile, you're able to see all communications with that customer based on the various touch points. Whether it's a phone call, whether they're coming into the office physically, or whether it's via emails, you're able to see all the interactions and keep a track of all events regarding that customer.

Anybody who looks at the customer profile is able to know what has transpired up until that point and proffer whatever solutions the customer requires based on their inquiries. It's been very helpful.

It's currently deployed on-prem, but we're planning to update to the cloud version.

There are about 125 people using this solution.

It is a general CRM. It almost acts as the central hub through which all of our transactions, whether e-commerce or retail, are funneled. It also brings in everything from our inventory. So, essentially, the overall collection of all of that data is deployed through it. This is the main tool that we use.

We were using Microsoft Dynamics CRM in a facility management company for contract and customer relationship management.

We use Microsoft Dynamics CRM for our opportunity tracking system. Anytime we have sales opportunities, we integrate the solution with our quoting software. The quote is generated and all the details flow into our Microsoft Dynamics CRM, which then builds our pipeline. We're able to integrate it with other Microsoft forms and our Dynamics SL Accounting system.

We maintain a client base on Microsoft Dynamics CRM and regularly update various sales motion statuses on Microsoft Dynamics CRM.

We use our company to store customer information and track customer engagement.

We are using Microsoft Dynamics CRM as a help desk ticketing system.

The salespeople in our organization use the product. It is connected to SAP. Our consultants use many of the customized features.

We use the solution for customer service, marketing follow-ups, and sales.

Microsoft Dynamics CRM is used for potential lead opportunities. Generally, salespeople use it.

We use Microsoft Dynamics CRM for marketing and sales, for example, for basic contact and lead management and email marketing.

We are using this solution for the financial module. We have 25 users in sales who are using this solution in my organization.

The solution is deployed on-premises.

I have an embedded power app that's launched through Dynamics. I use it almost every day. I don't use any Dynamics features. I go straight to my ISV plugin and that's all.

We use Dynamics as a database of the customer accounts we call.  About 50-60 people at this office are using it. 

I use it as a backend. I use it in many applications like automation.

Microsoft Dynamics CRM is mainly used for our customer account management. We use it as a source of our customer reporting. We use it to work with customers' voices so that we can send out our surveys, and ask the customers about their satisfaction levels.

We use Microsoft Dynamics for all of our general CRM functions. This includes Lead Generation activity and leveraging the database with integration for sending out automated emails.

We use Microsoft Dynamics CRM for our complaints system, data management, and reports for all information that is related to external customer data. I spool the data from Microsoft Dynamics CRM and then I use Microsoft Excel to process, analyze, and get insight into the data. Microsoft Dynamics CRM has an analytics aspect, but we have not been using it because the data that has been fed in is not clean enough. The analytics aspect of Microsoft Dynamics CRM does not give us the results that we want. Most of the time I have to spool the data myself, clean it, by using Microsoft Excel, and then I have to process it before I can generate reports.

For internal workflow processes, we use ProcessMaker.

We use this solution for customer relationship management. We have all our business opportunities listed in the solution as well as all our customers. This CRM allows us to manage our business opportunities in each lifecycle.

Our primary use case for the solution is sales control and customer control. Additionally, we are using it as a service desk to manage customer ticketing, and we have different cases.

We use Microsoft Dynamics CRM for accounting and case tracking. It is deployed on the cloud.

I have been using Microsoft Dynamics CRM to monitor the pipeline, keep up with leads, and manage the sales pipeline. I use it to make sure that we have logged our leads and followed up on them. 

We use Dynamics to discover sales opportunities and follow up on closed orders. Its dashboard gives you visibility into the sales pipeline so you can conduct analysis and identify opportunities.

The solution has a wide range of uses in addition to CRM. Currently, it is being used for finance project management, IT ticketing system, and capturing and monitoring strategic KPIs.

We are using Microsoft Dynamics CRM mostly for team collaboration and customer information.

I have not used the solution, but it can be used for customer relationship management.

We use Microsoft Dynamics to call the client and verify their information.

We implemented the CRM for clients. We had 80 or 85 agents on it. 

We use Microsoft Dynamics CRM to record the pipeline and activities.

I was using Microsoft Dynamics CRM for customer relations and sales.

We use Microsoft Dynamics CRM for our day-to-day operations in our organization.

We use Microsoft Dynamics CRM with our chain management and internal project team to identify the areas to improve our workflow.

Microsoft Dynamics CRM is used for planning.

It is used for customer relationships. It is performing well.

We use Microsoft Dynamics to keep our pipeline aligned with our counterparts and OEMs. We are customers of Microsoft and I'm a technical sales manager. 

Our clients mainly use this to manage and maintain customer relationships within the requirements of their business. However, our role is to carry out some custom integration that sets the solution up for our clients to use.

We primarily use the CRM for our leads and opportunities, and our client data.

My main use of this solution is to collect information from our other Microsoft solutions.

Dynamics is a Customer Relationship Management (CRM) cloud solution. However, previously we mainly installed it on-premise for car dealers.

Microsoft Dynamics CRM can do a lot of things related to management within a company. For example, it can manage transactions or bookkeeping.

We use this solution to track our client's information, plans, and discussions we have with them.

The purpose of Microsoft Dynamics CRM is to keep track of opportunities. This is its only purpose, for customer relationship management.

I mostly use the solution on the cloud for CRM purposes. 

I use Microsoft Dynamics CRM for direct pipeline sales and for administration tools to keep the whole sales environment together.

I used Microsoft Dynamics CRM for just one or two projects, but it was not for myself. I provided it to clients who need internet automation services.