Oracle CRM Reviews

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It is relatively easy to centralize your services when using a cloud solution.

Easiness of onboarding new people and markets.

95% of business requirements can be met by making administrative configuration changes rather than development.

This allows you to bring customer satisfaction in short time rather than launching large project each time a new requirement will appear.

Support: My Oracle Support service, enhancement, bug fix roadmap, and planning, quick and modern global cross-search is missing.

We have been using this solution for six years.

There were minor stability issues that were always addressed in the agreed-upon RTO/RPO.

There were no scalability issues, but this is mostly about the architecture and how the system was rolled-out. This is not a reflection on the product itself.

We used many local solutions. We switched in order to centralize and globalize so we could achieve better business satisfaction and save on our budget.

The installation was straightforward. We set up the integration and configuration changes can be easily modified and adjusted.

Depending on the number of users, you can get an incredibly good offer compared to other products.

The product has very good quality to price, has a stable and powerful configuration, and allows your business to fulfill the required processes.

Oracle CRM is primarily used as a backend database for applications and for maintaining an archive of customer data.

Oracle CRM's most valuable features are that it can accommodate a large number of users and is fast and responsive.

Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance. However, a specialized team is required for managing Oracle, which is extra overhead for the customer.

This solution is very scalable - it can be scaled on the fly and be upgraded and downgraded.

Oracle's technical support is very good.

The initial setup is straightforward and fast if the person installing it is a professional. Unlike SAP, Oracle has a limited number of modules, making installation more straightforward.

Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility.

I wouldn't recommend Oracle CRM for everybody, but it's good for those with big requirements. I would rate CRM as eight out of ten.

Our primary use case for this solution is securing databases.

The solution could be cheaper.

We have been using this solution for approximately three years and are currently using version 19.3.

The solution is stable.

The solution is scalable.

I rate customer service and support ten out of ten.

The initial setup is straightforward.

The licensing is expensive.

I rate the solution an eight out of ten. The solution is good, but the pricing could be cheaper.

The solution is implemented for our company. We use it for internal users, our employees, and some customers.

The solution is deployed on-prem.

The user interface and performance could be better.

I have been using this solution since 2005.

From an end user's experience, the solution is stable.

We have more than 10,000 people using this solution. We don't have any plans to increase usage.

We used a team of 25 people for deployment.

The solution is scalable.

Technical support is very fast. It's customer friendly.

We didn't do the installation ourselves.

The licensing is on a yearly basis.

I would recommend this solution. I would rate this solution 7 out of 10.

Oracle/Siebel CRM On Premise Solution generally caters to Organization  Sales, Marketing, Service, Social, Partner, Channels, Call Center, Loyalty and many more business functions. 

Though late entrant in the CRM Cloud space, Oracle already has introduced the next gen Cloud based CRM Solution as part of it's Oracle Customer Experience(CX) suite which is more modular, cloud based and tightly integrated with Customer Portal and Analytics business solutions. The core CRM functions are delivered through Sales Cloud, Service Cloud, Marketing Cloud CPQ Cloud, Commerce Cloud, Data Management Cloud, Engagement Cloud, Social Cloud and many more moduler but tightly integrated solutions. Customer can chooses what they require based on their business drivers.

Earlier On Premise Solution with features like Open UI, horizontal features: Service, call center, marketing, SFA, loyalty, dealer, robust real-time, batch integration tools, separate industry solutions for banking, finance, telecommunication, healthcare, retail, etc.

To add to the above On Premise Solution the new Oracle CX Solution comprising Sales, Service, Marketing, Loyalty, Data Management,  Social, Commerce  and  related Cloud Solutions come with a integrated framework and lesser integration cost/complexity. In addition it is modular and Customer can pick and choose, enables quick deployment and faster go to market and last but not the least less OPEX cost.

We implement for the customers and they were benefited by having a better 360-degree customer view, a reduced operation cost, an improved market spending and tracking its effectiveness, quick go-to-market, improved sales, SLA-based servicing etc.

Though late entrant in the Cloud  area for CRM area, Oracle introduced the next gen Cloud based CRM Solution as part of it's Oracle Customer Experience(CX) suite which is more modular, cloud based and tightly integrated with both it's Customer Portal Solutions and Analytics Business Solutions.  This is the future of Oracle CRM and it has addressed the gap earlier existed.

Sometimes, we encountered stability issues.

Sometimes, we encountered scalability issues but once the server, OS, network and database are properly configured the problem was less.

Technical support is very good.

It is not the most cost-effective on-premise solution but it is worth it. The Cloud version, Customer CX takes care of the user-based/transaction-based pricing.

We evaluated other solutions such as Amdocs Clarify, Oracle E-Business Suite SFDC CRM, etc.

It is a good product with broad functions and industry-specific coverages.

We mainly use it for the units related to marketing and lead management. We are using the latest version.

Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports.

The interface could be more user friendly. It is currently not intuitive, and it can be better.

The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it.

I have been working with this solution for a little bit over a year.

I am pretty impressed with its stability. It is more powerful than I expected it to be. It is really interesting in terms of its capability to handle complex actions.

It is pretty good, but I really haven't given much thought to it.

They are a little bit slow.

It is not cheap. It is more suitable for big companies.

I don't know if we plan to keep using this solution. I know our company likes the product and wants to use it. 

I would recommend this solution. It is a really solid and useful product, but to really take full advantage of this solution, you should be a really big sized company. It is an excellent product for big companies that manage so much data. It is not a cheap solution, so be sure that your company size is aligned with this kind of product.

I would rate Oracle CRM a nine out of ten.

I consult clients mostly in the hospitality sector that use Oracle CRM.

We are most comfortable with the user interface that Oracle CRM has, it is very good.

The data visualization should be better in Oracle CRM.

I have been using Oracle CRM for approximately two years.

Oracle CRM is stable.

I have found the scalability of Oracle CRM to be good.

We have approximately 2,000 end users using this solution.

I have previously used Microsoft Dynamics and I have found it to be better than Oracle CRM.

I have not done the implementation myself but I think that it is not that difficult.

We have a business technology team that does the implementation of the solution.

There are licenses needed to use this solution and they are managed by our product team.

I rate Oracle CRM a seven out of ten.

• Product Configurator
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• Product Catalog with Simple, Complex and Configurable items
• Catalog Synchronizations
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• On Demand Web Services both inbound and outbound from their core CRM (Siebel) acquisition

It provides you an end-to-end offering but with heavy weight offerings.

May not be suited for your smaller needs but for complex ones, you can rely on it blindly for the next couple of years.

The product support, sharing the integration standards with major products or solutions and also for custom ones which am sure that will be a challenge for Oracle itself, support for REST out of the box will be required.

When it comes to software as a service CRM, the market has watched Oracle exhibit a near quick ramp-up on its position regarding the validity and opportunity for software as a service (SaaS) in the business software marketplace. In fact, even after inheriting the Siebel on Demand solution, the SaaS product was left as it is with no major upgrades for 18 months. Nonetheless, despite some initial reservations, Oracle has made up lost time, secured market share and advanced their Oracle CRM on Demand solution to earn a competitive leadership position in the cloud marketplace.

To continue growth and find new competitive differentiation, Oracle is using its Sun acquisition to deliver tightly integrated and optimized hardware and software products as well as continuing to expand its vertical market solutions and its applications business with the long awaited Oracle Fusion Applications—which offer the flexibility to run on-premises, on-demand or both.