Salesforce Sales Cloud Reviews

4.3 out of 5 stars
 (6)
Add trevorl
Real User
Salesforce certified system admin at a cloud provider with 51-200 employees
Aug 03 2017

What is most valuable?

Multiple editions available and all cloud based. Have recently began working with the new interface called Lightning and feel that its a great improvement to the "classic" version.

How has it helped my organization?

* The entire organisation is now on the same page, with one source of truth. * Forced people to become compliant in reporting and updates - if its not in Salesforce it did not happen. * No more "versionitis", data, reports all in once central... more»

What needs improvement?

The only time I have ever been upset with Salesforce was when I failed my certification exam. I thought to myself "Why do they make the exam so hard ? Why is the training so expensive ?" Now that I have passed I am grateful that it was a... more»
F01f9b4b 2b1e 4709 87c7 74207223273f avatar?1453988866
Real User
Sales Operations Manager at a financial services firm with 51-200 employees
Aug 24 2017

What is most valuable?

The ability to easily change layouts, create customized fields and customized reports makes my job so much easier. Adding company hierarchy makes it easy for our sales people to identify subsidiaries of existing customers. The Salesforce... more»

How has it helped my organization?

Adding customized drop-down fields and check boxes limits the amount of admin time that our sales people have to spend to keep their accounts up to date. Using Salesforce for Outlook enables our sales group to easily add emails sent and... more»

What needs improvement?

I'd like to have the ability to change default values on certain fields such as the “Related To” field on the Task and Event pages.
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Pratyush singh li?1414335283
Real User
IT Leader at a tech services company with 1,001-5,000 employees

What do you think of Salesforce Sales Cloud?

Valuable Features Chatter, Mobile Platform along with Mobile Push, Salesforce synchronization for MS Outlook, simple & smart analytic dashboard • Improvements to My Organization User Adoption has improved a lot resulting in improvement of Data quality & ROI of Software. • Room for Improvement Need to make complex CRM processes as Out of Box features, Address interface challenges between Salesforce and On-premise enterprise Software, Lot of dependency on affiliate software such as Service Max & Marketo • Use of Solution 7 years • Deployment Issues Digitizing complex business process around Sales (Multiple layer of approvals), building complex dash board consolidating Sales, Marketing data (Marketing ROI), building interface between Salesforce and...
A7e59afe adcc 4c45 ae95 5b15e0658a61 avatar?1450180443
Consultant
Principal Oracle CX Cloud Consultant at Rapidflow Inc - Supply Chain, Logistics, PLM, Cloud

What is most valuable?

You can have non-sales and marketing personnel using Chatter without driving up licensing cost. The bulk edit page is nice for creating multiple users at once with the most basic information.

What needs improvement?

The integration piece is missing. Salesforce has a integration capability, but the moment we say integration, it's categorized into the following types: - Synchronous and Asynchronous integration - Hybrid integration: direct and middleware based - Cloud-to-Cloud integration such as Salesforce.com to RightNow So my point was whether Salesforce has the mentioned... more»
40789b4d 429f 438c a673 446d8c2f2dc7 avatar?1451891004
Real User
Sales manager at a construction company
Jul 31 2017

What is most valuable?

This is very flexible product. I can tune many of its features for our company. Also, it integrates almost all needed tools for a small company, like ours. I like its powerful dashboard and third-party integration tools. In different tabs, you can track accounts, leads, and opportunities with one click. Also, I love their PRM system for communicating with... more»

What needs improvement?

Salesforce is more expensive than other CRM services. It also has fewer features than many others competitors. Each of these reasons is not a big deal, but they forced us to eventually find another solution.
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Salesforce Sales Cloud Questions

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What is Salesforce Sales Cloud?

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

Also known as
Sales Cloud, SFDC, Salesforce
Salesforce Sales Cloud customers
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
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