PagerDuty Pros and Cons

PagerDuty Pros

Darrin Khan
Compliance, Security & Testing Manager at a financial services firm with 11-50 employees
It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise.
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reviewer1376676
VP of Engineering at a comms service provider with 201-500 employees
The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs.
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Gilad Karmy
Tier 4 Support Team Leader at a comms service provider with 10,001+ employees
A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem.
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Learn what your peers think about PagerDuty. Get advice and tips from experienced pros sharing their opinions. Updated: October 2020.
441,850 professionals have used our research since 2012.
Michael Maack
Owner at IT Verke limited
PagerDuty is very stable and very reliable.
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PagerDuty Cons

Darrin Khan
Compliance, Security & Testing Manager at a financial services firm with 11-50 employees
Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it.
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reviewer1376676
VP of Engineering at a comms service provider with 201-500 employees
The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this.
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Gilad Karmy
Tier 4 Support Team Leader at a comms service provider with 10,001+ employees
There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process.
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Learn what your peers think about PagerDuty. Get advice and tips from experienced pros sharing their opinions. Updated: October 2020.
441,850 professionals have used our research since 2012.
Michael Maack
Owner at IT Verke limited
Something that needs to be improved, is adding multilingual support.
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Learn what your peers think about PagerDuty. Get advice and tips from experienced pros sharing their opinions. Updated: October 2020.
441,850 professionals have used our research since 2012.