Perceptive Software ImageNow Archived Reviews (More than two years old)

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Vendor
Project Accountant at a construction company with 1,001-5,000 employees
Feb 01 2017

What is most valuable?

Everything is saved online. There is no need for us to scan paper copies and save them in our computers for our records. We used to scan all the invoices that we processed and save them on a shared drive. We also had to file away the paper copies and keep them in the storage room for years.

How has it helped my organization?

Here are some of the ways this tool has improved our organization: * We have saved time by not having to do traditional scanning. We still have to scan into ImageNow, but it is much faster with a separator sheet. * We no longer have to file the paper copies. It saves us time and also saves us a lot… more »

What needs improvement?

I would like it to have more functions, like Bluebeam. It can be improved so that we can edit the file that got scanned into the system. If we scan the document to the wrong place, we can’t change it. As an example, if something was scanned as a reference, but should be an invoice, you cannot change… more »

What other advice do I have?

If you want to go paperless, this is a great product.
Vendor
Associate Director Admissions Systems And Operations at a university
Jan 30 2017

What do you think of Perceptive Software ImageNow?

What is most valuable?

Security Workflow

How has it helped my organization?

There are no lost documents. Everyone can see them based on security clearance.

What needs improvement?

Bar Code OCR ICR

For how long have I used the solution?

It was installed 11 years ago but I started using it 9 years ago.

What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

We would rate technical support at 10/10. They are very thorough and understand our needs.

Which solution did I use previously and why did I switch?

We did not use any other solution beforehand.

How was the initial

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Vendor
Director Of Records at a university with 51-200 employees
Jan 25 2017

What is most valuable?

I like the ability to have workflows. A group of people can be working on appeals and forward them all to one queue. That’s a great feature.

How has it helped my organization?

We are able to get rid of almost all paper forms.

What needs improvement?

I’ve been using the Web version the past year due to moving to a laptop as my primary computer. No one can seem to figure out how to print into WebNow, even though the Capture option is still there. I still plan to figure that out on my… more »

Which solution did I use previously and why did I switch?

I have never used a different imaging system.

What other advice do I have?

As an end user, I like it. I’ve known of some implementation issues, but not sure exactly what they were.
Vendor
Software Support Specialist at a university with 501-1,000 employees
Apr 23 2014

What do you think of Perceptive Software ImageNow?

Valuable Features

Customizability that the product gives to make the end user happy.

Improvements to My Organization

Handling of documents across 30 different locations in 5 states has improved the information pipeline.

Room for Improvement

Too many companies/products have been purchased by Perceptive over the past few years with what feels like little development on currently owned products.

Use of Solution

4 years

Customer Service and Technical Support

Customer Service: GoodTechnical Support: Good

Other Advice

Have someone that is dedicated to support the product and make sure you have the weight management behind the product to make people switch/use the product.

What is Perceptive Software ImageNow?

ImageNow start by eliminating one of the biggest barriers to greater productivity unmanaged content creation. Perceptive Capture puts content under control from the moment of its creation or capture.
Also known as
ImageNow
Perceptive Software ImageNow customers
Columbia Sportwear
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