Salesforce Sales Cloud Reviews

We primarily use the solution for managing our organization's leads and our customer accounts.

Salesforce has made it so much easier to expedite the process of getting the information about our leads and clients. It's really sped everything up in a major way.

The solution is very user-friendly. Anyone can jump on and start working.

The product is very fast and responsive. There's no lag time when you are on the platform.

The initial setup is very easy.

The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions.

The solution probably has between 300-500 features already. I can't think of one they are lacking.

The solution is quite expensive.

I've been using the solution since 2012. It's been a long time. I'd say it's just under a decade at this point.

The product is largely stable and dependable. Every once in awhile, you may get a bug or glitch. However, it's rare, and it rarely affects our work.

The solution is very scalable. It scales quite well, as a cloud solution.

We only have five people on the platform currently. It's not too many. We have one administrator and two or three sales people that are on it regularly.

We are not very satisfied with technical support. You have to go through these gateways, and sometimes the support will respond, and sometimes they don't respond at all. It's all depending on if you're a paid subscriber to the support or not. If you are not, then they won't respond. It's lacking. If we bought the service, they should want to help us, and yet the way it's set up, that's not the case at all.

Overall, I'd rate the technical support at a six out of ten.

I used to NetSuite, however, it was a very long time ago at this point. It's almost been ten years.

The initial setup isn't complex at all. It's very straightforward. It's basically an out-of-the-box product. You don't have to play around with configurations.

The solution isn't cheap. It's very costly for an organization like ours. It's also expensive to integrate the solution with other products.

We're a Salesforce customer. We don't have a business relationship with the company.

We're using the enterprise version of the solution.

It's a good product. It's perfect for people who really want to grow their company. If they have resources to really spend on organizing their leads and clients then Salesforce is a pretty good option. That said, it is not for everybody.

On a scale from one to ten, I'd rate this solution at a six. If it was more competitively priced and was a little less complex, I'd rate it higher. It's just too big for us.

The most valuable feature of Salesforce platform is the development model of Customer Facing Implementation/Applications. Salesforce provides a basic data model already prepared for users and allows developers to customize the platform according to their business needs.

Salesforce helps in increasing the productivity, sales, lead-management process (in which every lead is tracked in an efficient manner). The users within the organization are able to track their (and their sub-ordinates') opportunity pipeline. Sales managers have the tools, real-time tracking and instantaneous feedback are by far the best methods and hence they can give more energy to selling and immediately incorporate managers’ instant feedback with deals in motion.

Salesforce is itself expanding at a fast pace for all the partner, customer, and developer community. But as a Salesforce developer, it would be great of Salesforce can step towards the Open Source platform for development and implementation.

I have more than two years of experience working on the Salesforce platform. I have worked on Apex classes, VF pages, REST API, Sales Cloud, Service Cloud, etc. for developing and customizing Salesforce for our clients.

While the Salesforce version upgrades are in process, there may be some performance issues (however, Salesforce does inform users about this beforehand).

In terms of scalability, the Salesforce platform is a multi-tenant platform and, hence, it focuses more on the governor limits and scalable applications. But if a company wants to expand the CRM, they can ask Salesforce for the 'unlimited' version which enables a larger limit with a per usage count.

Salesforce provides various levels of technical support for different types of customers based on the version they have purchased.

I have not worked on any other CRM application development platform.

Salesforce provides a basic data model which matches most all of organization models, but there is always a requirement to customize it according to a company's user needs in the most efficient manner. The consultants or the Salesforce developer can help the customers to achieve company-level customization.

We implemented it through a vendor team. I have worked on a Salesforce appExchange product (quick modular application specifically designed for companies to overcome implementation efforts).

The best advice for Salesforce implementation is to check if the feature is provided by Salesforce in the standard version; if not, then search for a Salesforce app on AppExchange which might fulfill the requirements, and if no such app exists, then we might have to develop it ourselves for the particular situation.

Costs and benefits in most cases are hard to determine, but don’t let perfection be the enemy of valuable information. If you are looking for a systematic functioning within your organization, Salesforce is one of your paths towards it.

There are various case studies on Google which suggests the options for choosing the best CRM. It depends on various factors such as cost, productivity, implementation cost, maintenance cost, etc.

You can try Salesforce as a free developer version (with lots of limits). You can contact me at vishal_kdn@yahoo.co.in for any kind of help and advice.

We're using it for tracking sales opportunities and networking with prospects that we're trying to establish business with.

We're leveraging Salesforce's cloud, and we're logging in with our own individual IDs.

Contact records are most valuable.

Its reporting capabilities can be improved. Its reporting interface should be improved to personalize reports.

Shortcut keys for us diehard shortcut key people would probably be helpful. We should be able to perform actions with shortcut keys.

I've been using Salesforce for years. It has easily been a decade-and-a-half.

It's very stable.

It's very scalable. In terms of its users, there are different levels of salespeople inside sales and outside sales. There are about 100 or so users in the company.

It's pretty straightforward for me.

I would advise others to just do their due diligence. I would rate it an 8 out of 10. It does what it's supposed to do with relatively little intervention on my part where I don't have to completely think about everything every step of the way. So, it's more or less intuitive.

My primary use of Sales Cloud is for reporting and ticketing - whenever a customer sends an issue by email, the ticket is created based on the email itself. We also use the Einstein Analytics feature to see how many deals are open or closed and the status of each customer's tickets.

The most valuable features are the reporting and the custom codes.

Sometimes they refresh the production environment, which can be a bit of a challenge. 

I've been using Sales Cloud for seven years or so.

Sales Cloud is a stable solution.

Sales Cloud is scalable.

The technical support team is very cooperative, and I'm satisfied with their service.

The setup is very straightforward because it's a cloud-based product, so all you need is your ID and to register it

Sales Cloud is quite expensive.

I would rate this solution as ten out of ten.

You can have non-sales and marketing personnel using Chatter without driving up licensing cost.

The bulk edit page is nice for creating multiple users at once with the most basic information.

The integration piece is missing.

Salesforce has a integration capability, but the moment we say integration, it's categorized into the following types:

- Synchronous and Asynchronous integration

- Hybrid integration: direct and middleware based

- Cloud-to-Cloud integration such as Salesforce.com to RightNow

So my point was whether Salesforce has the mentioned integration capabilities or not and answer is always the same -- it depends.

In such cases, we have to consider integration from the beginning and what kind of legacy systems we have and what the architectures of the current accounting system are, etc.

But also have to recognize that simply because we use a legacy system from a vendor who has a Salesforce too, that doesn't mean it integrates all that easily.

For Salesforce.com products to truly add business value to the enterprise, integration is thus crucial.

The increasing shift toward hybrid architectures, moreover, means that integration solutions must be able to seamlessly connect Salesforce.com with other SaaS applications and on-premises legacy systems.

And here, based on my past experience, I can say that Salesforce still have room for integration improvements.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

Generally speaking, Salesforce is for tracking all the processes within the company. We use Salesforce to keep track of candidates and provide an overview of what's happening in the company. It can also tell you what your colleagues are doing. 

Salesforce helps up keep track of candidates.

I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern. 

We've been using Salesforce for about five months. 

Yeah

I think Salesforce is scalable. We have almost 2,000 users. 

I would rate Salesforce Cloud six out of 10. I'm not sure if I would recommend it. I guess it depends on what you're using it to do. I don't know if it's the best, actually. Maybe I would say no. It's like asking me, "Would you recommend a bike?" If it's a flat street, yes.