Salesforce Sales Cloud Reviews

Salesforce Sales Cloud is used for selling, tracking leads, verifying customer information, scheduling appointments, visiting customers, and costing leads.

Open the case to the back end for something that cannot be done in the front end. Perhaps we have a case open to the back end.

For a user, it's okay.

The cost could be lower. I would like to see a more affordable licensing model.

I have been working with Salesforce Sales Cloud for four or five years.

We are using the latest version.

Salesforce Sales Cloud is a stable solution.

Salesforce Sales Cloud is scalable but requires additional licenses. At times we cannot scale for some users because of the license, and the cost.

We have more than 100 users in our organization.

I have not contacted technical support.

We use RPA products in our organization such as Kryon.

I believe, is from the user's perspective, in our bank, the user will be the, and not the developer; we empower the user in the operation to try to record robotics by themselves, not the IT team, or the developer. As a result, the user can show the client because it is simple to use for any user.

I was not involved in the initial setup.

The vendor handles the maintenance of the solution.

We pay a yearly subscription fee.

I'm not sure about Salesforce, but the user side is similar to an app with this solution. That is acceptable from an IT standpoint. Actually, I'm not involved in this project very much, so I'm not sure what the issues are. I'm only in charge of RPA, not CRM, so I'm not sure.

I would rate Salesforce Sales Cloud a seven out of ten.

We use Salesforce for the sales funnel from prospects to leads.  

Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them.

I didn't use Salesforce too much, so I can't say much about it because I don't think it would be very accurate.

I don't have much experience with Salesforce. I've used it for about a month or so. Most of my experience is on the sales side, not the service parts. 

Salesforce is stable. I didn't notice any hangups.

We had about 50 sales and marketing people working with Salesforce. 

I rate Salesforce seven out of 10. 

My main use case for this solution is for the sales and marketing team to gather leads and convert them to accounts. Using Salesforce, they gather information and log calls, texts, and meetings. We also use Salesforce to set up price books.

Salesforce has been very useful during the COVID-19 pandemic, as its database contains all our customer history, so we were able to maintain our customer relationships.

The most valuable feature Sales Cloud provides is that it allows teams to convert leads to opportunities and accounts. We can use its forecasting feature to tell us the expected sales volume and its target feature to see how the pipeline is forecasting. The dashboard also allows managers to monitor their teams' performance.

An area for improvement would be to open the door for other partners to develop interfaces for software integration. In addition, the amount of storage provided is limited, so the product is less cost-effective when working with larger amounts of data.

This solution is very easy to scale, thanks to the processes builder and the automation process builder. We can scale and customize the solution as we want, according to the business.

I'm very satisfied with the technical support.

The initial setup was fairly complex as there is a full cycle of operations to consider when deploying.

I implemented through an in-house team.

There are a variety of licenses available depending on the customer's needs. Implementation and add-ons may be additional costs.

Salesforce is very flexible and provides developmental tools in case you have special requirements. I think this is a very, very good product that can help many organizations to achieve success, and that is suitable for all sizes of organizations. I would recommend not going with every feature, as this is a wide and flexible product, so get to know the product before implementing it. I would rate this solution as ten out of ten.

The solution allows us to download figures and track client progress. It's very clear and enables us to create certain diagrams and charts for analyzing the figures. 

The best features of the solution are its performance and stability. 

The licensing price could be cheaper. I have addressed this with my IT department and, apparently, we spend a lot of money. 

We have been using Salesforce Sales Cloud over the course of the last two years.

The solution has good stability.

As the solution is very flexible, I plan to recommend to the rest of the company, the one which is multinational, that we increase its usage. 

I have not had occasion to contact technical support. 

As the solution is cloud-based, its installation is straightforward. 

The deployment and maintenance of the solution can all be handled within a single working environment. I am on the management side of things. 

The price of the license could be more cost-effective. I understand from the IT department that we spend much money on this. 

The subscription is on a monthly basis. 

We did not evaluate other CRM systems prior to going with the solution. 

There are around 70 users making use of the solution in our organization. 

I would certainly recommend the solution to others. 

The solution has great performance and it makes it very easy for new people to locate information. 

I rate Salesforce Sales Cloud as a nine out of ten. 

The ability to easily change layouts, create customized fields and customized reports makes my job so much easier. Adding company hierarchy makes it easy for our sales people to identify subsidiaries of existing customers. The Salesforce forums are very responsive when you ask for help.

Adding customized drop-down fields and check boxes limits the amount of admin time that our sales people have to spend to keep their accounts up to date. Using Salesforce for Outlook enables our sales group to easily add emails sent and received to the account which puts all the information in one place. This allows top management to see exactly what is going on with each account without having to go to sales to get updates. Also having the ability to schedule pipeline reports to be emailed keeps the entire management team up to date on any pipeline changes.

I'd like to have the ability to change default values on certain fields such as the “Related To” field on the Task and Event pages.

I've been using it for over eight years.

The only issue we had with deployment was training the sales team on how to use it. After using ACT for so long, it took some of them quite some time to feel comfortable with it.

There have been no issues with the stability.

There have been no issues scaling it.

It has been excellent the few times I've had to use either customer service or technical support. For most issues I come across I use the forums which are excellent!

We previously used ACT. ACT had many limitations but the biggest limitation but the main reason we switched was that ACT had limitations when it came to integrating with our accounting software.

My part was straightforward. The only complex issue was integrating it with our accounting system which was handled by our CIO.

We implemented it ourselves. Prior to cutting over completely, you should definitely have all of your lists (Lead Source, Industry, etc.) in place. You should also have any customized fields in place and your layouts finished.

We have not tracked ROI, however, upgrading to the enterprise edition gives you more options and is definitely worth the additional cost.

You should definitely purchase enough data storage. If you start using above 80% to 85% of your allocated data storage, response times will decrease.

I mainly use this solution for optimizing sales and sales teams. 

An area for improvement would be the ease of configuration.

I've been working with Sales Cloud for eight years. 

Sales Cloud is very stable and simple and has most of the functionality people want in sales.

Sales Cloud is scalable.

Salesforce's technical support could be improved.

The initial setup can be very simple or very complex, depending on the business.

Sales Cloud is expensive.

I would recommend Sales Cloud for anyone who has a sales team that needs to be optimized and for any size of enterprise. I'd rate it as eight out of ten.

We use the product to prepare quotations.

The product’s user interface could be better. There could be an option to change the price list without creating a new quote.

We have been using Salesforce Sales Cloud for four years.

I rate the product’s stability an eight out of ten.

The scalability is good. We have many Salesforce Sales Cloud users in our organization's sales, marketing, and back-end teams.

I rate the initial setup process a seven out of ten. The deployment has certain easy steps and some complicated steps involved.

I rate Salesforce Sales Cloud a seven out of ten. It is a good product for the sales team.

I use Salesforce Sales Cloud for managing opportunities. I also go through leads on it. I also use it for managing the revenue generated from my book of business. I also use its dashboard.

I like that Salesforce Sales Cloud performs really well. I have no problem with its performance. I also find it extensible.

What I'm expecting from Salesforce Sales Cloud is a more user-friendly interface. It's what could be improved in the solution.

I've been dealing with Salesforce Sales Cloud for four and a half years.

I'm a salesperson and I'm using Salesforce Sales Cloud, e.g. it's what we're using in our company currently. We're using the latest version. It's a cloud-based solution.

I didn't find any issues with the solution. I don't have any negative feedback about it.

I'm a user, not an admin of Salesforce Sales Cloud, so I wasn't part of the process of setting it up, but I could access the solution without any issue.

I would assume there is over 1,500 people who use the solution within the company, and it's being used extensively. I'm not aware of how many people handle the deployment and maintenance of Salesforce Sales Cloud, as I'm not involved in those processes.

I never needed technical support for the solution, because I never had any issues to complain about.

I'm recommending Salesforce Sales Cloud to others, without doubt.

I would rate Salesforce Sales Cloud an eight out of ten.