SCCM Reviews

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David Alvarez
Real User
Senior Systems Architect with 1,001-5,000 employees
Jan 15 2019

What is most valuable?

* The inventory information * Ability to track configurations * Installing software * Automating a lot of tasks which would have been done manually. It saves a lot of… more »

How has it helped my organization?

We have two different categories of software: * The software for everybody. * The limited license software upon request. This product provides us with time savings during… more »

What needs improvement?

* The hardest thing about the software is getting people to sit down and learn all of the different features. * There is a third-party software which makes Right-Click… more »

What's my experience with pricing, setup cost, and licensing?

SCCM comes with its own version of SQL Server. If you use that SQL Server with SCCM and don't use it for another applications than you get an SQL Server for free. This… more »

Which solution did I use previously and why did I switch?

Before 1996, I wrote my own management program out of scripts.

What other advice do I have?

If an organization is more than 95% Windows, then SCCM is the best choice because Microsoft makes the best software to manage their own software.

Which other solutions did I evaluate?

Over the years, I have used BigFix and WinINSTALL. I have also used Unix and package managers, like Chocolatey.
Real User
IT Assistant at a international affairs institute with 10,001+ employees
Jun 01 2019

What is most valuable?

The most valuable feature is the graphical-based status reports of software updates; showing successful and failed deployments. This gives you a quick overview of… more »

How has it helped my organization?

The whole purpose of vulnerability management is to help with mitigating any security threats that could be within the network. So this solution has helped because it is… more »

What needs improvement?

I would like to see an agentless version of the solution. An agent-based system is one where every computer on the network has to have a client installed in order to be… more »

What's my experience with pricing, setup cost, and licensing?

The licensing is good because they have various options, depending on what you are looking for. There are one-year up-to three-year license contracts.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

What other advice do I have?

Since this solution is agent-based, computers without the agent cannot be reached on the network. In addition, non-Microsoft products are not supported. So if you have a… more »

Which other solutions did I evaluate?

We did not evaluate options other than this one, from Microsoft. It is our company policy to run on Microsoft SCCM.
Learn what your peers think about SCCM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
437,168 professionals have used our research since 2012.
Abul Fazal
Real User
Service Delivery Manager at Almoayyed Computers
Jul 27 2020

What is most valuable?

The main key feature that we find the most valuable is the patching. The remote desktop is a very useful feature as well. The software deployment aspect is helpful too. These are the three core features from which we see the customers really benefit if they have a System Center Config Manager. This… more »

What needs improvement?

We are okay with all the available features. In the future, we're looking for tighter integration with cloud solutions like Windows Intune. It is already there, however, it's still in need of some improvements. It's not straightforward in terms of the administration on offer. We'd like the solution… more »

What other advice do I have?

We are a Microsoft gold partner. We're noticing many users in our country moving away from Microsoft and towards AWS. We tend to use the latest solution, or something close to that. We always are trying to keep it up to date in all the customer database and systems. Whenever there is the latest… more »

Which other solutions did I evaluate?

We're actually looking at ServiceNow as a potential product to use in the future.
Real User
Systems engineer - IT infrastructure management at a tech services company with 51-200 employees
Aug 24 2020

What is most valuable?

The entire solution, from end to end is excellent. It's doing essential work for us at our company. The initial setup is straightforward and not too complicated.

What needs improvement?

I can't think of any features that are lacking in the solution. It's quite complete, and a rather standard setup. If you want the best support, you need to pay for it. Otherwise, you may get less… more »

What's my experience with pricing, setup cost, and licensing?

We have a basic enterprise agreement with Microsoft which isn't cheap, per se. I can't get into the exact cost structure. The question of pricing is a bit relative. The enterprise-level that we use is… more »

Which solution did I use previously and why did I switch?

If the company did use a different solution, that would have been about 15 years ago and before my time. I couldn't say what it might have been. Right now we're System Center 2012, before that it was… more »

What other advice do I have?

We're a Microsoft customer. It's a very good product. The basic question is the size of the company itself that may want to implement the solution. the point is if you're big enough to afford an… more »

Which other solutions did I evaluate?

Right now we are starting a POC for Azure and Office 365. The idea is that it depends on the government and if data privacy and compliance rules allow any change. If we can use Azure's public cloud… more »
Real User
System Administrator at a tech services company with 10,001+ employees
Jun 17 2020

What is most valuable?

Patching is the main feature because SCCM is made to control the entire environment without manually interpreting. So it is good to use for patching.

How has it helped my organization?

SCCM helps to file the claims from servers.

What needs improvement?

The main room for improvement is the on-screen display. I think it would be good if some improvements were made. Overall, as of now, it's sufficient for us. I don't have any scope of what new features would be needed for our company. I'm not sure if we require anything more. We are good with this… more »

What other advice do I have?

My advice for this product is that it's a team tool that can be helpful. At the same time, it can be harmful if you are not using it properly - it can ruin your company. That's because if someone messes up, they can send a package to one client instead of sending it to another. Once you start the… more »
QWERTY
Real User
Software Engineer at NathCorp
Jan 17 2019

What is most valuable?

It deploys all the bare metals using PXE and it gathers all of the information of the device using a discovery, whatever it is in the domain and we can schedule the deployment according to our need. It's a flexible tool. It has many… more »

How has it helped my organization?

The benefits of SCCM is that in the deployment, we can deploy one like machine with it without an alias, it also gets the management capability of all devices that are dispatched or not.

What needs improvement?

Sometimes it does not update the log files. It gives an error code, rather than giving the actual problem.

Which solution did I use previously and why did I switch?

We only use SCCM and MDT. I really do not have experience with anything else.

What other advice do I have?

If you need only deployment purposes, and no management capability, then use MDT also. And if you want to deploy many devices and manage those devices, then go for SCCM.
Real User
Senior Systems Engineer at a tech services company with 201-500 employees
Oct 24 2018

What is most valuable?

They have built-in Windows 10 servicing model, and all that, so it makes it easier to bring in upgrades.

How has it helped my organization?

There is a faster time to rollout. If we get a new PC, they can get in there and be ready to be productive right away, so I would say that would be the biggest improvement.

What needs improvement?

Troubleshooting in general needs improvement. There's just a ton of logs to go through, and so finding the error log that corresponds with that you're doing can sometimes be difficult.

What's my experience with pricing, setup cost, and licensing?

Overall, I think it's fine. It's pretty much in-line because there are ways to offset it with the Office 365 licensing.

Which solution did I use previously and why did I switch?

One quarter of our company still uses BigFix, and we are currently trying to determine whether we should switch everyone to SCCM.

What other advice do I have?

They are very aggressive with the feature steps that they're adding right, so every 6 months they come out with a bunch of new features, so I like that.
Real User
Senior System Administrator at a financial services firm with 501-1,000 employees
Sep 12 2020

What do you think of SCCM?

What is our primary use case?

I am a system administrator and I use the System Center Configuration Manager for test deployment and Windows update.

What is most valuable?

The most valuable feature is the scalability.

What needs improvement?

If you need to reboot the system during Windows Update, it can take a long time. The deployment process is lengthy and should be quicker to complete.

For how long have I used the solution?

I have three years of experience with SCCM.

What do I think about the stability of the solution?

I haven't had any problems with stability.

What do I think about the scalability of the solution?

This is a scalable product. We have approximately 1,000 users and we plan to continue using it into the future.

How are customer service and technical

See 6 More SCCM Reviews

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User Assessments By Topic About SCCM

Learn what your peers think about SCCM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
437,168 professionals have used our research since 2012.

SCCM Questions

What is SCCM?

With System Center Configuration Manager, you can manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving your employees access to corporate applications on the devices that they choose.
Also known as
System Center Configuration Manager
SCCM customers
Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
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