SCSM Previous Solutions

Tariq Khan
C5ISR IT Consultant at a construction company with 501-1,000 employees
I was using the product in 2012 and after that, I left it for a while because I had to use a different solution for a different purpose and a different job. I had just been switching between jobs and doing this or that. For a time, I was using BMC Remedy and I was managing to work with it pretty well. It was deployed by the client. At that time, I was working with Huawei. BMC Remedy, too, is a good solution. Then I changed jobs again and, for a while, I used an open-source solution called iTop. It is an exact copy of BMC Remedy with only a few things missing. So between times where I was working with System Center, it was a quite long time — more than five years. Now I am working with it again as a service manager myself. At my current job, I'm a consultant. So when the vendor told me they were going to use System Center in 2016, I had to learn how everything worked again. I knew the product before and it was good. After we did a small deployment and went to see the demos, we decided to go with SCSM. We told our clients that it would work perfectly. We started working on a big government project that I needed to add sites, or apps, and some other items which are not actually IT. I hadn't done these things before so it was not very easy at first, but it was possible. You just needed to add and define a new clause and you could do many things. After that, we realized it was pretty easy and that we could add anything that we wanted. That type of flexibility was really an attractive point. View full review »
Khaled-Gaafar
ITSM & Project Management Consultant at a tech services company with 11-50 employees
I also use Service Now. Sales Manager is nothing comparable to Service Now. You cannot really compare it to Service Now. The majority of market share is divided between BMC Remedy, Service Now, and Avanti. Now they are all challenging SCSM and trying to get into the market. Although they are doing a good job, I have not experienced using any of them. I do have some knowledge about Avanti Service Manager, however. There's a good product that is suitable also for small and medium enterprises which is called Manage Engine Services Plus. I had experienced it more than eight years ago. I had implemented the tool in my environment or in my work back then and it was very good and I loved working with it but I'm not working with it anymore. Service Manager is not doing very well because, for example, there is no default web application and in order to use Service Manager we have to use the desktop console which is a disadvantage. If we need to have a web console or web application then we need to buy a solution from a third party company. Since the other products are already web-based applications, we don't need to buy a third-party solution to have access. It just seems to be the case with Service Manager that there's only the desktop. It is one of the main disadvantages along with the issues surrounding reporting. The reporting is very poor in Service Manager unless you have someone who has good skills and a strong technical background. View full review »
SergiusNkomadu
Managed Service Specialist at a tech services company with 51-200 employees
The main difference between SCSM and similar solutions is integration. Microsoft can seamlessly integrate with all of the other solutions. There are some products that also integrate well, but it requires somebody with experience to implement it. View full review »
Find out what your peers are saying about Microsoft, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: January 2020.
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Olakunle Oredein
System Specialist
The solution we had previously was more manual. We had to physically go to the computer to update everything. View full review »
EddieShilaluke
Information Security Manager at Dmr
We did previously use a different solution. It was something that we had developed internally. View full review »
Find out what your peers are saying about Microsoft, ServiceNow, ManageEngine and others in IT Service Management (ITSM). Updated: January 2020.
397,408 professionals have used our research since 2012.