TeamViewer Primary Use Case

John DeMillion
Director of IT at Chester County Intermediate Unit
We use TeamViewer for support, controlling our ~2,500 end-user computers and our ~60 servers. Our environment is primarily macOS, with about 95% of end-users on Macs, but our servers split between Windows and macOS. We also have some digital signage devices that run Linux, and we use TeamViewer to control them as well. We ran TeamViewer concurrently with LogMeIn for about year as we evaluated TeamViewer as a replacement. TeamViewer's superior remote quality (especially in low-bandwidth situations) and ease of mass deployment, combined with LogMeIn's serious and longstanding bugs led us to recently discontinue LogMeIn in favor of TeamViewer. View full review »
Link Porterfield
Founding Member at epic.network
The primary use case is remote support. View full review »
Dan Wilkening
Network Administrator at Parksite
We use it for remote access to other machines. That was the main reason why we bought it. It is for our help desk and support guys to access remote users' machines. Our users have it on their laptops. We can also do a bit of remote support for Apple devices, but it is basically a screen share. You can just see their screen. You can't manipulate anything, but you can see what they are looking at on their screens. Therefore, it's mostly for laptops, desktop machines, and the PC environment. It is mostly for the regular support, for anybody who is having issues with a machine. I use the solution quite a bit. I love it. View full review »
Find out what your peers are saying about TeamViewer, Microsoft, LogMeIn and others in Remote Access. Updated: October 2019.
378,397 professionals have used our research since 2012.
Jason Miller
Application Engineer at AirTies
The primary use case is getting access to various test machines from one location. AirTies makes smart WiFi technology which end up in people's homes. I set it up in a house with WiFi devices. We test our Extenders and gateways with a bunch of clients using TeamViewer. I can access the clients to view the data being collected or what's connecting to wired ports. I do this locally, and sometimes, I access the home office in Istanbul. It is used on a mix of Mac and Windows machines. Even though we have Android and iOS devices to test for WiFi devices, we haven't put TeamViewer on them yet. We have a lot of IOT devices, but we haven't used TeamViewer that much manage them or get to them. While I'm open to it, I'm not sure of the roadmap for the rest of the QA team. View full review »
Tawanda Sibanda
Sponsorship at a non-profit
We use this product primarily for remote technical support and software upgrades. We have quite a number of computers in the field which would be costly to facilitate transportation to a service location. View full review »
RossCrutchfield
Associate General Counsel at a energy/utilities company with 1,001-5,000 employees
I use it to train remote employees on the database and to troubleshoot their computer for them View full review »
Joe Millon
Executive Director at a non-profit with 1-10 employees
IT help desk support for nonprofit organization of 200 computers. We purchased the product pre-installed with the TV in unattended access mode. We also use it for ad hoc remote support of individuals, primarily using TeamViewer QS. View full review »
Avesh Meena
User
I wanted something which I could use to control other computers over the internet, and then I found TeamViewer, and it worked great. I can control any customer's PC right from my computer with ease. View full review »
reviewer1046049
User
Accessing unattended servers, Mac, Linux, Windows, Raspberry. View full review »
Find out what your peers are saying about TeamViewer, Microsoft, LogMeIn and others in Remote Access. Updated: October 2019.
378,397 professionals have used our research since 2012.
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