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Vembu BDR Suite OverviewUNIXBusinessApplication

Vembu BDR Suite is #5 ranked solution in top Cloud Backup tools, #6 ranked solution in top Disaster Recovery Software, and #8 ranked solution in best Backup and Recovery Software. IT Central Station users give Vembu BDR Suite an average rating of 8 out of 10. Vembu BDR Suite is most commonly compared to Veeam Backup & Replication:Vembu BDR Suite vs Veeam Backup & Replication. Vembu BDR Suite is popular among the midsize enterprise segment, accounting for 47% of users researching this solution on IT Central Station. The top industry researching this solution are professionals from a computer software company, accounting for 39% of all views.
What is Vembu BDR Suite?

Vembu BDR Suite is one of the most comprehensive, simple and affordable backup & disaster recovery solutions for the small & medium businesses. Vembu can backup VMware vSphere, Microsoft Hyper-V, Physical Servers, Workstations, Exchange Items, SharePoint Items, SQL Items, Office365, G Suite, etc. – and they can back that up on-site, off-site, or even to the cloud – not to mention that most of this are done within a single UI. 

Vembu offers a wide variety of products such as a monitoring solution to centralize the monitoring of all of your backups as well as some which are absolutely free such as Desktop/Laptop Image Backup and the Vembu Universal Explorer for discovering application items within Microsoft apps. It is important to note that Vembu BDR Suite is offered as a single edition software for all businesses, unlike other backup vendors who provide editions with limitations based on the type of businesses. 

Vembu has come up with its own free edition of Vembu BDR Suite by which users can backup unlimited VMs with minimal feature restrictions. 

Vembu BDR Suite Buyer's Guide

Download the Vembu BDR Suite Buyer's Guide including reviews and more. Updated: November 2021

Vembu BDR Suite Customers

On-Ramp Indiana, DH International, Merrimac Solutions, Qsource Networks, TMI, help4IT, Tech North Solutions Inc. Learn more here

Vembu BDR Suite Video

Archived Vembu BDR Suite Reviews (more than two years old)

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BM
Manager at a real estate/law firm with 1-10 employees
Real User
Creates high-availability backups for us, protecting us against ransomware threats

Pros and Cons

  • "The most valuable feature is the ability, from a console, to manage the different computers to be backed up."
  • "I have had issues where it was working and then it stopped and I had to diagnose what had changed or gone wrong to get it back up."

What is our primary use case?

We back up servers and workstations.

How has it helped my organization?

One of the things that Vembu does for us is, of course, create high-availability for backups, which, if we came to a worst-case scenario, is one of the reasons we selected it, with the high incidence of ransomware. Should we be hit with ransomware, optimally it would allow us to be back up and running pretty quickly.

The solution helps us deliver an enterprise-level data protection solution and reduce budgets. It's difficult to estimate how much we have saved, although I know we have saved. We did do a cost analysis up-front and we saved money compared to our prior solution.

What is most valuable?

The most valuable feature is the ability, from a console, to manage the different computers to be backed up.

In addition, I use the encryption regularly, and the deduplication as well, but not extensively. The deduplication is very handy. It reduces the size of the backups, which we can then upload to an online storage platform. That's one of the reasons I selected it.

For how long have I used the solution?

We've been using Vembu for about nine months.

What do I think about the stability of the solution?

I have had issues where it was working and then it stopped and I had to diagnose what had changed or gone wrong to get it back up. While it is generally stable, I've had issues with stability. The last time we had this issue was about six weeks ago.

What do I think about the scalability of the solution?

It's very scalable. As we add workstations, as we grow, we'll generally use the solution on those new workstations.

How are customer service and technical support?

Customer service could be improved. There seems to be a delay when trying to get to someone for customer service issues. Usually they'll tell me to send an email. That is one area that I would like to see improved.

I had pretty good technical support while we were evaluating the product. Since then, it has not been so good.

Which solution did I use previously and why did I switch?

We had a solution before Vembu. We switched because of the cost factor and the deduplication.

How was the initial setup?

It was not particularly straightforward. I had to contact customer service in order to complete the initial set up. The deployment took us the better part of a day to complete everything, because we had to reach out to customer service.

We started out by testing it on a workstation and, once we were satisfied that it met our needs, we deployed it to the servers and to the other workstations.

What about the implementation team?

We did it in-house.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty reasonable.

Which other solutions did I evaluate?

We looked at Macrium Reflect. That was another solution that we used.

What other advice do I have?

It's a robust solution. Evaluate it first in the environment and ensure that it actually satisfies your needs. It's a fairly cost-effective solution. For us, it has assisted in developing a robust backup strategy of keeping a backup in-house. We back up to a NAS in-house, and then we try to do an online backup off the in-house backup, so that we always have a remote copy of our backup. So it's been a pretty robust solution.

We have about 25 workstations that we're backing up. There are two of us, my IT person and me, who handle the deployment and management of the backup solution.

I would rate the solution at nine out of ten because customer service could be improved. I don't have a specific problem with the product. In our experience, the initial implementation could be easier. The product itself, once implemented, gets the job done. If it was divided up, I would give the working product a ten. But the initial implementation, from our experience, because we needed to have customer service log in to our system and walk us through, I would give a seven. And I would give customer service a seven.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Matthew Pechia
Managing Member at Offsite Data Protection Services
Real User
I can use it to restore a client's data on the spot

Pros and Cons

  • "I am very pleased with the compression, especially with some of the larger SQL databases that need backup. The amount of compression is impressive."
  • "The reporting can use some improvement. I still use the old StoreGrid Cloud while I'm migrating the rest of my clients over. I am able to export all of my clients' usage for the month, which I then import into my billing program. It helps me speed up the billing process. Also, I can generate a report that gives me statuses of everyone's backup, which I don't get from Vembu Backup Online either. I would like to have something similar where I can export everyone's usage at any time for all their backups, so I can use that to import them to my billing program."

What is our primary use case?

I have approximately 50 clients for whom I provide backup services using Vembu software.

I don't have a virtual environment.

How has it helped my organization?

I use the encryption, and I think my clients feel secure knowing that.

I have a couple of examples where I was able to restore a client's data on the spot. This definitely was a success for me, where my client saw how the solution actually works in cases where they would need to retrieve their data when a failure happens. It doesn't happen very often, but it has happened a couple of times.

What is most valuable?

The only things that I use it for are file backup and SQL backup. I don't do much beyond that. It is pretty much straight file backups and restores. What I like about these features are the ease of installation and automatic scheduling. I do like the email feature where I am able to email the client and myself directly after each backup whether it's been successful, partially backed up, or failed.

I am very pleased with the compression, especially with some of the larger SQL databases that need backup. The amount of compression is impressive.

What needs improvement?

The reporting can use some improvement. I still use the old StoreGrid Cloud while I'm migrating the rest of my clients over. I am able to export all of my clients' usage for the month, which I then import into my billing program. It helps me speed up the billing process. Also, I can generate a report that gives me statuses of everyone's backup, which I don't get from Vembu Backup Online either. I would like to have something similar where I can export everyone's usage at any time for all their backups, so I can use that to import them to my billing program. 

I would also like to be able to have a report where I can check the status of everyone's backup. Right now, I have it programmed to where I get an email for every backup sent to me. Then, I read those emails and chart them on an Excel spreadsheet separately: success, failure, etc. I keep a weekly log of that. If I had a report, it would make this process a lot easier.

I used to be able to manage the amount of space allocated to each client. Right now, I can't. I have to send in a request if I want to add space to this one or create space for another.

For how long have I used the solution?

I have been using the solution since 2009.

What do I think about the stability of the solution?

I like the stability. I have been pleased with it.

I have had some things that I've contacted technical support about and they have corrected them. I was surprised because I was running across multiple problems frequently. It's been pretty good lately, but the problem was with the cloud.

What do I think about the scalability of the solution?

It is very simple to add new backups.

I am the only person using it in my company.

I have about 50 clients that have on average about one to two backups. There are almost 100 individual backup schedules which are running.

I support an environment of approximately five to seven terabytes.

I would like to add more clients going forward.

How are customer service and technical support?

I am very pleased with Vembu's technical support.

I have asked Vembu technical support how to handle the following scenario and haven't gotten a good answer:

I have a couple of clients who are pretty large (a couple of terabytes). If I ever had to restore that, it would take quite a long time. I would like some suggestions on where to maybe physically backup on their location. Then, am I sending that up to the cloud? If I were to restore, could I restore right from their location locally? Since that would be much quicker.

Which solution did I use previously and why did I switch?

This was my first backup solution.

How was the initial setup?

The initial setup is straightforward: Creating a client and logging into that client on their workstation, then being able to download the software to that machine and setting it up whether it's a regular file backup or SQL. This has become very simple for me after doing it so many times.

The initial setup does not take very long. The only thing is that it is taking me a while to migrate my clients from StoreGrid Cloud over to Online Backup because of access to my clients. Once I get in, the actual setup probably takes me 20 minutes to a half an hour per client.

What about the implementation team?

The implementation is pretty much the same for a lot of my clients because they are from the same type of industry. I have a lot of dentists. I'm pretty familiar with the software that they use. I know when I go in there what to expect and what I should be backing up.

I have a gentleman who gives the IT support to a lot of dentists in my area. As he goes to the different locations where he might either be replacing a server there, or if it's a new client of his, then he'll contact me and I will remote in. I will install the backup software on their server, and we set it up that way for the most part.

What was our ROI?

I have seen ROI with Vembu.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. I am okay with it.

Which other solutions did I evaluate?

I did look at other backup solutions as well. I don't remember who they are.

What other advice do I have?

It is an easy solution as far as its installation, scalability, and dependability. I have a regular full-time job as well as doing this. I can count on this solution working properly, and it allows me to be able to have another side income without a whole lot of hands-on everyday maintenance to it.

I have not used Vembu with Microsoft Hyper-V.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Learn what your peers think about Vembu BDR Suite. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,676 professionals have used our research since 2012.
GV
Systems Engineer at GVir Informationsmanagement
Real User
The encryption feature is important for us because of the very strict data protection rules in Europe

Pros and Cons

  • "The initial setup is easy and very nice."
  • "The network solution is the most important feature, because we have our own backup server and are doing file backups for our customers."
  • "We have not been able to move our backups from one drive to another one. We can only create a storage pool. However, if we want to change a drive, it is not possible to delete one drive as long there is data on it. For this, we have to call the support. While they can solve this, it is not out-of-the-box."

What is our primary use case?

We back up all our customers' files. We back up only files, and maybe some databases. However, primarily, we are backing up files on our own server.

We are currently using the updated version of this product.

How has it helped my organization?

We can create a backup contract with our customers and software using this solution. We can backup the software here in Austria, because we have new rules here in Europe, since last year, which are very strict for data protection. 

What is most valuable?

The network solution is the most important feature, because we have our own backup server and are doing file backups for our customers.

The compression, encryption and deduplication features are important. If we can save space, it's okay. The encryption is also very important, because it is in our contracts. It is a must. We have to use it for our customers.

What needs improvement?

We have not been able to move our backups from one drive to another one. We can only create a storage pool. However, if we want to change a drive, it is not possible to delete one drive as long there is data on it. For this, we have to call the support. While they can solve this, it is not out-of-the-box.

If there is a failure, the logging for the backups could be better.

Sometimes, I miss some features from the old solution. 

For how long have I used the solution?

We started using the older version of this product six to seven years ago.

What do I think about the stability of the solution?

The stability is very good, but it is not perfect. Sometimes, we have to restart the server, because of updates. I have to sometimes manually restart the services. When it is running, it's perfect and nice. 

When we have to restart the server, then we have some troubles with the services from Vembu. We have to manually restart the services, and afterwards, it's okay.

The software solution is okay. While it has some bugs, it has been okay in most cases. 

It takes me two to five hours to do maintenance per week.

What do I think about the scalability of the solution?

We have small customers. For them, high availability is not a priority, only file backup is important. They are very small. They have around five employees. Also, because our customers are not asking for this, we do not offer high availability. We do not have the resources for it, and our servers are probably not big enough for this type of solution. We only offer the simple file backup.

Our biggest customer has about 20 employees. However, they have a huge amount of data.

We have three users in our company, but we represent about 30 companies. All three employees in our company are systems engineers. We do the backups, deployments, and maintenance.

At the moment, we do not accept new customers because we do not want to grow. We are happy with what we have. We have a lot to do. We have had good customers for a lot of years, and that's perfect.

How are customer service and technical support?

They have very good support. I always get an answer quite fast when we have trouble. When we write an email, on next day, we will have an answer. This is really good and unusual. I like the support.

Which solution did I use previously and why did I switch?

Previously, we had only local backup solutions at our customers on tapes. We had trouble all the time with tapes. This was more than 10 years ago. Then, we switched to drives to create the backups at our customers' sites, but all the time these drives were defect. So, we implemented a big server in our company, where we only have to do maintenance on one big device, not on all the small devices at our customers. We searched for a solution, and Vembu was our first choice.

The current version of Vembu is much better now than the previous version. The newer version is nice. It may not have as many features as the older solution, but it is faster and better to administrate. It is a good solution.

How was the initial setup?

The initial setup is easy and very nice. 

The deployment was not a big project. The backup service was running in a few hours. Then, we have only to implement clients at our customers. 

The process is quite fast. We set up a back up server, then alert the clients. We use a Windows Server with a lot of storage capacity. There is no need for an implementation strategy.

We had an old solution with the old clients. We moved them step-by-step as individual customers to the new solution over half a year. 

Only from within the organization was it a little tricky, because we had to implement new contracts for our customers. It was technically a little different with the old solution. We did need a new server. Also, we had to move all our customers to the new solution step-by-step.

What was our ROI?

The return of investment was very fast, within half a year. 

What's my experience with pricing, setup cost, and licensing?

The best thing about the product is the license management. It is a true managed service provider solution. It has a good price. The licensing is quite flexible, which is one of the most important things for us. 

The high availability is too expensive for our customers.

Which other solutions did I evaluate?

I did a lot of evaluations before choosing a product. We tested about 20 different products. Vembu was the best. Some of the other solutions were also very good, but were extraordinarily priced (too expensive). Others, I didn't like the licensing, software, or were only cloud solutions. 

Vembu has the flexibility with its licenses and is a real managed service provider solution. My feeling is that Vembu understands what a service provider needs, not only local administrators. It is one of the reasons that why we chose Vembu.

We haven't found another solution for its price with all this features.

What other advice do I have?

I would recommend the product. I already recommend it to our partners. It is a really good solution. I like the product. It has good support. For small companies, it's the perfect solution.

We do not use virtual environments. We have done this in the past, but we do not implement virtual clients anymore since we have only small customers and virtual appliances are now on cloud spaces. So, we do not have virtual servers at our customers.

We have used Hyper-V, but it was not beneficial.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
Tim Kemp
IT Director at Premier Technical Services Group PLC
Real User
The Universal Explorer and in-transit compression are key features for us

Pros and Cons

  • "The most important features are the backup and the availability of the Universal Explorer. The in-transit compression is great."
  • "The deduplication could be better. It doesn't give the level of deduplication that I would get with a product that's stored in a more standard file format. I would prefer to be able to use a non-deduplicated store on a third-party deduplicated medium."

What is our primary use case?

We use it purely for Hyper-V backup. It's used to protect our entire server estate.

How has it helped my organization?

Our previous backup solution was cloud-based rather than being on-premise, and quite often our backups could lag three or four days behind. We are now looking at having a restore point as low as 30 minutes, where the backup has never been more than an hour behind the live solution.

We use it to back up Hyper-V, and the key benefit of that is purely one of data security and dependability.

What is most valuable?

The most important features are the backup and the availability of the Universal Explorer.

The in-transit compression is great.

What needs improvement?

The deduplication could be better. It doesn't give the level of deduplication that I would get with a product that's stored in a more standard file format. I would prefer to be able to use a non-deduplicated store on a third-party deduplicated medium. But as far as the compression and the general structure go, I have no problems with them at all.

Having some flexibility for the backup to be stored in a non-deduplicated fashion so that we could store it on more high-efficiency storage would be helpful; either that or improvement to the data deduplication. The amount of storage it requires for the backup store is excessive, compared to other solutions.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is absolutely stable. We've had no issues. It's never missed a backup and we've had no issues with data stores, even when we had an issue with the hardware which one of the data stores was on. That was very quickly recoverable and we didn't miss a backup. We've not missed a backup since installing it a year-and-a-half ago.

What do I think about the scalability of the solution?

We're a very small business. We've only got two Hyper-V hosts that it's covering. I imagine the scalability is probably quite good, but I have no other comment on it.

How are customer service and technical support?

Technical support is fantastic. Responses are normally received within about an hour to an hour-and-a-half. Where something has required escalation, it's been completed within a few hours. We've had very little contact with support, but where we've needed it the response has pretty much been a fix the first time.

Which solution did I use previously and why did I switch?

We used Microsoft System Center Data Protection Manager, backing up to Azure cloud and we switched for two reasons: 

  1. Vembu is less expensive.
  2. It gave us more control as to where we keep that data.

How was the initial setup?

The initial setup was absolutely straightforward. We had an issue, but that was caused by a problem in our Hyper-V environment, rather than Vembu itself. That was dealt with within a couple of days by Vembu support.

The deployment took about three days. It was really fast.

In terms of our implementation strategy, we were moving from Microsoft System Center Data Protection Manager to Vembu. We are quite a small business so we only have two Hyper-V hosts to configure. The strategy was to install, test, and then remove the Microsoft product. It was a very straightforward plan, a very straightforward strategy. And the aim in doing so was to enable a more rapid recovery time.

What about the implementation team?

We did most of the work ourselves. We didn't use a reseller at all, it was so easy to deploy.

What was our ROI?

It's only saving us about £2,000 to £3,000 a year. But in our IT, that is a help. Our IT budget is only about £250,000 a year so it's saving us one to two percent of our IT budget.

Regarding return on investment, the value of a backup system comes up when you actually need to restore it, so up until the point of restoration a backup system is purely a cost on your P&L, rather than being of any asset value. We've not had the requirement to restore, so the only cost-benefit we've had is in the cost savings over our previous solution.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing structure are spot on. I don't think there's anything out there in the market that does either the licensing structure or the pricing structure better.

Which other solutions did I evaluate?

We evaluated Veeam but we selected Vembu because the feature set was what we needed. We didn't need to use Veeam's full recovery, full replication suite. Because of that, our costs are about a quarter of what they would have been with Veeam.

What other advice do I have?

Go ahead and give it a try. It's worth the evaluation and certainly, with the restore options and the Universal Explorer option, it's competitive with things like Trilead and Veeam in terms of backup. Personally, I don't think it's as good as Veeam if you are looking at replication and high-availability but, other than that, for straight backup, I don't think there's anything in the market that's better.

There are only six of us in our IT department who use it. Nobody else has any real comments on it. It's something that sits there and does its job, and does it well. In terms of deployment and maintenance, two of us are responsible for ensuring the backup is operational and maintained.

It's used to protect our entire server estate. It's not a very big server estate, but it is the entire estate. There are no plans to extend its usage. There's nothing to extend it to.

I would give Vembu a ten out of ten. I've evaluated other products. I don't think anybody else has any advantage, certainly in terms of backup, over what Vembu provides. If I were to mark it down to a nine, it would just be for the lack of flexibility on the backup storage option.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
BK
Application Support Specialist at a manufacturing company with 51-200 employees
Real User
The agentless backups are key, and I can spool it back up at either of our locations

Pros and Cons

  • "The agentless backups are the big selling point on this, as well as being able to send out across sites so that I can do a restore at either of our two locations."
  • "The only place where I would really want to see improvement, out the gate, is more granular scheduling... If I want to do an offset or to only do two backups on Friday and Saturday - versus whole hourly incrementals during the week - I don't have that granularity right now."

What is our primary use case?

We're doing onsite local backups as well as offsite DR of our VM infrastructure.

How has it helped my organization?

Realistically, it is no different than the previous backup solution we were using, other than it costs less. As far as workflow is concerned, it hasn't really changed.

We use it to back up our VM infrastructure, but as far as benefiting the organization, it's just a guarantee that, if we go down, I can spool it back up at either location. That's the biggest benefit to this sort of backup solution, instead of files on another drive.

This is a part of our enterprise backup solution. It has saved us a considerable amount of money.

What is most valuable?

The agentless backups are the big selling point on this, as well as being able to send out across sites so that I can do a restore at either of our two locations.

The compression is good. As far as the encryption is concerned, I'm glad that it's there for site to site. We don't necessarily need it just because of the way that we're connected, so it's not really a selling feature, one way or the other.

What needs improvement?

The only place where I would really want to see improvement, out the gate, is more granular scheduling. With the previous solution that we were using, you could pick different times based on different days. Right now, with Vembu, I just have every X number of hours on these days, but if I want to do an offset or to only do two backups on Friday and Saturday - versus whole hourly incrementals during the week - I don't have that granularity. That would be something that I would be looking for.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

With the exception of when we required that initial hotfix, it has been extremely stable.

What do I think about the scalability of the solution?

Scalability is part of the reason why we got it. The opportunity to push the offsite data recovery to multiple sites, instead of just, one was a big selling feature for us. Currently, we are a two-location organization, but we want the opportunity to be able to scale up and pop another one of these units down to another location and have them replicate freely between.

How are customer service and technical support?

The tech support is phenomenal. We were not expecting a fix to happen as quickly as it did. The response time, through everything I've experienced so far with them, has been within an hour.

Which solution did I use previously and why did I switch?

We did use a different solution previous to this. It was an onsite and cloud-based solution. With the cloud-based component, we switched because of the cost savings with Vembu, because we have two sites that we can leverage. The two sites are for disaster recovery, which is far cheaper than doing a cloud-based backup.

How was the initial setup?

We had a few issues with the initial setup that were solved by support. The actual installation of the software was simple enough. However, there was a bug. We required a hotfix to get two of our larger backups going. But that was remedied within a few days by their engineering team and it has been working flawlessly since. With the exception of just waiting for that to go, it was fairly painless.

The deployment took roughly a week. But we were also figuring out a bunch of different backend stuff as well, so it wasn't a week on the software package in particular. It's a part of a larger backup solution. To get the entire thing up and going was about a week.

In terms of implementation strategy, we did build-outs on separate servers so that we would have dedicated servers that would be doing the backups, instead of having the BDR suite reside on our VM infrastructure. The reasons for that strategy were

  1. to limit overhead on our current infrastructure and 
  2. if any of our hosts went down, our backup would not be part and parcel of our host network. 

It was completely segregated, just to keep the business continuity intact as much as possible.

We were in trial for about a month, and the actual deployment has been in place for about a month.

What about the implementation team?

We did it all in-house.

What was our ROI?

Our return in investment for this solution, including all the additional hardware that we chose to purchase for it, including hard drives and the server host that it runs on, as well the subscription, means it will be about a six- to seven-month return on investment for us.

What's my experience with pricing, setup cost, and licensing?

The subscription model that we're signed up for is very good. The only thing that is something of a sticking point is the fact that you can't do PO-based licensing. It's all just credit card. That required a little bit of a sell for management because typically everything we do is PO-based and our previous solution was PO-based. That would be the only thing about the subscription service that we didn't really enjoy.

Which other solutions did I evaluate?

We were really only looking at Vembu. It was brought to our attention by a reseller we had used for another product, as the backup solution that they typically push for clients. We thought we would take a look at it and, after we ran our trials, we found that it would work for us.

What other advice do I have?

Have a separate backup appliance, if you can, a separate, physical backup appliance so that if your host goes, your backup doesn't go down with it at the same time.

As far as the encryption is concerned, I'm glad that it's there for site to site. We don't necessarily need it just because of the way that we're connected, so it's not really a selling feature, one way or the other.

We don't use Hyper-V. Our Vembu is working with EXSi. I have not had to do a full server restore, yet. But I have had to do restores of incremental points in time, for certain files. We have tested the restore feature of the entire guest VM. If I have a server go down, I have a lot of people who can't do work. So a fast restore is critical.

It's just our core IT team that is actually using the solution. There are three people who have direct access to it, but we serve a larger number of users in our organization. However, they don't see anything as far as backend or backups are concerned. As far as they know, nothing's changed, nothing's different, it has no effect or impact on their day-to-day operations.

For deployment and maintenance, now that it's set up, there's not much to do on it, aside from doing checks every so often to ensure that the backups are still happening.

There is a potential use case to increase usage, such as doing some critical workstation backups with it. However, we are not doing that at this time.

I give the solution an eight out of ten. Everything has some room for improvement. The more granular backup scheduling is one of them. There was a slight hiccup that we weren't really expecting, when we were first looking into this, where you can't do a restore while a backup is in process. That was a bit of an annoyance at first, but once we got an explanation from their technical team as to why it's designed and built out like that, it made more sense. It's just one thing that I realize they can't fix but it would be a nice to have.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
MK
Consultant at Kwan Environmental Solutions India Pvt. Ltd.
Consultant
We are now using it 24/7 because it is serving as an online backup

Pros and Cons

  • "We are now using it 24/7 because it is serving as an online backup, and very soon, the DR will activated on the product."
  • "We invest in the backup so the continuity of the data is not affected."
  • "We are still exploring its features, but we want to see more features that we desire over time."

What is our primary use case?

The primary use case is for backup.

I am using the latest version.

How has it helped my organization?

What we like best about the system is the use of its operation and the backups versus what we had to do earlier. We use it to back up our virtual environments, mainly VMware.

Everything is happening in the background without running any commands. It runs seamlessly in the back, so this is a great achievement. This is also a great convenience for this organization. Previously, somebody had to do it manually all the time.

We are now using it 24/7 because it is serving as an online backup, and very soon, the DR will activated on the product.

We invest in the backup so the continuity of the data is not affected.

What is most valuable?

It takes the sever directly from your VM environment.

The compression, encryption, and deduplicatuion are quite useful.

What needs improvement?

We are still exploring its features, but we want to see more features that we desire over time.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It is fairly stable.

What do I think about the scalability of the solution?

At the moment, we have an administrator whose responsible for the device.

I am the only person handling the device. It is very straightforward, We have just one person in the organization, a consultant, and I don't go to the site on a daily basis.

How are customer service and technical support?

I am happy with the technical support. Whenever I have contacted them, I have received the results that I was looking for.

Which solution did I use previously and why did I switch?

This is the first time that we used this type of solution. We were quite happy with what we received.

How was the initial setup?

The initial setup was quite good. There were no major hiccups.

What about the implementation team?

Even the support teams supported us, which was quite helpful. The deployment took a few minutes. 

I am the consultant. I recommended this solution to my client.

What was our ROI?

I think this solution will help us deliver an enterprise level data protection solution and reduce budgets. We will be moving more into that very soon.

What's my experience with pricing, setup cost, and licensing?

The pricing could have been cheaper.

Which other solutions did I evaluate?

With another client, we had looked at Veritas. wihich is also quite stable. Between this solution and Veritas, I found this solution to be more user-friendly in terms of its interface.

What other advice do I have?

Go for it. This solution suits organizations where there is no dedicated IT manpower. It can be managed by somebody, like a consultant, who can handle the entire thing. 

We are quite happy with the latest version and how it works. We are convinced that this is the right product.

I haven't used it with Microsoft Hyper-V.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
John Demattia
Director of IT at MTSI, Inc.
Real User
Dashboard is very easy to use; the solution does incrementals daily with no effect on server performance

Pros and Cons

  • "I can choose a point in time and issue the command to back up and I don't need to go in and restore the last full backup and then apply iteratively, sequentially, all the incrementals... I can pick a point in time and tell it I want to go to that state and it's transparent to me. It happens in the background for me."
  • "In the beginning, when we had some hiccups, I would chalk that up more to a learning curve for the product."

What is our primary use case?

We use it for providing backups and recovery. We have a file server with a little over seven terabytes of data. The content changes quite a bit and we needed an easy tool to work with that would give us the ability to restore in a variety of ways: at the individual file level, folder level, and whole volume level, if necessary. This tool does that for us.

We're in telecom and wireless. We do installations and maintenance of towers and equipment for microwave and cellular. We do that mostly in the United States, occasionally in other places in the world. We'll have 400 people out in the field providing data to us that we have to put in a repository, that's the file server, that shows work prior to us initiating our work assignment from our customer, during the process, and at completion. That way, the customer doesn't have to go to remote places to verify. Sometimes, we can address an intermittent problem and say it's fixed and, of course, it comes back the next day because it really wasn't fixed. So, it's hard for our customer to know when something is done.

So we take a lot of images of our work, associated with projects, and those are uploaded by the field people every day. We provide the backup necessary to our customer. We'll receive ten or 20 gigabytes of images daily, which go into the repository. They have to be tracked and recorded, put into the reports associated with the projects and the status of those projects, and then provided to our customers.

That's what we do on a daily basis. We're a 24/7 shop, so what we do has to minimize downtime, so that the tools are available to the people, especially if they're in the field. They'll VPN in and provide reports and images necessary to show the work has been performed.

How has it helped my organization?

The nice thing about Vembu is that when it's running - as it does incrementals daily - we don't see a negative hit on the performance of the server it runs on. I can also pause it, should that happen, but I've never had to do that. 

It generates daily reports. I look at them seven days a week, even though I only work five days a week, because I want to make sure that everything's working fine. From a productivity standpoint, it has not hindered anyone and it keeps me very well informed that our backups are being completed. It gives me the data that I need to know, that makes me feel comfortable: Yes, that makes sense for that day, that much data being added to our repository, etc.

It has made my job, making sure we have a backup and being able to count on using it, a lot easier. As far as impacting the user community that uses the file server that's being addressed for backup purposes, it has not impacted them in any negative way whatsoever.

Finally, it helps us deliver an enterprise-level data protection solution and reduce budgets at a price that - and we don't want to encourage them to change their pricing - is a great value.

What is most valuable?

The dashboard is very easy to use, setting up the backup is very intuitive. Since that's our primary purpose in using it, it made it easy, when I was doing evaluations a year ago, to choose the product.

If I want to back up to this past Friday, and reinstall the file server to that state, I can choose a point in time and issue the command to back up and I don't need to go in and restore the last full backup and then apply iteratively, sequentially, all the incrementals, as I've had to do in some other software in the past. It's nice that I can pick a point in time and tell it I want to go to that state and it's transparent to me. It happens in the background for me.

It's very easy to use, very quick and efficient. From a backup standpoint, it has provided us the tools we need on a daily basis to know that it's working properly and with almost no manual maintenance work from us to verify it. It just comes to us. It's been very positive, helping us address that need efficiently.

What needs improvement?

In the beginning, when we had some hiccups, I would chalk that up more to a learning curve for the product. Once we understood how it operated - where we thought it was doing something a certain way and it was not - it was easy to understand, once it was pointed out.

The times when we've had problems, they've not been repeated problems, they've been addressed, and it was more learning curve issues. With any software there is a learning curve. Not all backup software operates exactly the same way, so some things were a little bit different. But once we understood why and how they worked, it made sense. It was sometimes a different approach, but not a problem for us.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

There is no problem with the product's stability. We get our nightly reports on schedule. We've never had the application fail, and better, the application doesn't interfere with anyone else's application. It's been everything and more than what we had hoped for.

What do I think about the scalability of the solution?

I can only speak for our environment where we've used it - and I know it has so much more capabilities, because when we go in through the dashboard and the wizard to create backups, we see where we could use it and how we could use it. But in our environment, whether we had seven-and-a-half terabytes or 15, I wouldn't have to change anything.

The other thing that I like is that it has software to provide a distributed copy to another site. It's a very economical add-on to the suite. But because it's terabytes, and with it going across the Internet to do the initial cloning of that, it has a feature where you bring in your other servers, set it up, establish your initial clone there, and you put the server out and then you only have to keep track of the changes, which is much easier to do. We have a 100-megabit connection to the internet, but even there, if you're going to have to keep terabytes worth of data synced, it would be really hard. In this case, we only have to keep track of the delta once the initial distributed backup has been made.

It has a lot of capabilities. We just started getting into the distributed backup and, from a scalability perspective, I've not seen any issues in our use of it. And especially in the beginning, we monitored the resource usage to make sure that we didn't see a degradation on the server to the user. That was not a problem.

I could easily see us doubling what we're backing up without any issues and problems and with no additional tuning necessary.

How are customer service and technical support?

The other thing that stands out, while it isn't a feature per se, is support. Any time we have a question, whether we call or email them, we get an amazing response. We're not a Fortune 500 company, we're smaller, we don't have a large number of licenses yet. But we get quick response and follow-up to make sure that the issue has been properly addressed, as though we were a Fortune 500 company. I'm amazed by the level of support they provide.

Last time I contacted them was because the volume that we put our backups on became full, and I wasn't sure what the best way was to address the problem. They gave me directions on how to address the problem, but more importantly, on how to avoid the problem in the future.

Around October of 2018, I did escalate an issue regarding backups but that was the only time that I can remember having to do so. Like everything else, it went extremely well. The follow-up and the level of detail, hands-on, were great. I've been in IT for 40 years and it's not something I'm used to seeing. It has been a nice surprise.

Which solution did I use previously and why did I switch?

The oldest previous solution we had was Windows Server Backup.

Once we put Vembu on the production server, we ran a full backup that evening. That's probably one of the nicest things about the backup. Not that companies don't have seven-plus terabytes of data to backup - that's large, but there are certainly many that have much more than that - but backing up that much data in Windows Backup is an impossible task. So the ability to address the data in the way that Vembu does, versus the way Windows Backup does, we had to use a Vembu-type product. There was no choice. Seven-and-a-half terabytes in Windows Backup, on a server level, would've taken weeks, which is not acceptable.

We needed a solution that was doable. Some of the solutions that we were using took an unreasonable amount of time to back up the data. Even when they were running on the same server and the pool was on the same server that they were backing up to, it was not acceptable. We needed something that was more efficient in the way it addressed reading the file structure. Vembu provided that. Then we had the additional functionalities that we wanted to be able to restore the way I mentioned, plus the support. I can't say enough about the support Vembu. I just don't have any other positive experiences that are as nice as what they provide.

How was the initial setup?

Nothing was complex regarding the initial setup. We could do backups on day one with the software. It wasn't a question of just doing the backups but of trying to do them so it provided us the greatest amount of flexibility and that we were using our pool space as efficiently as we could. That took a little bit of investigating and communication with support. But once we understood it, it was not a problem.

On the initial install, there were some things that I thought were going to happen a little differently. We thought we wouldn't eat up the size of our pool, our repository, for backups as quickly because of compression. But when you think about it, that's not a Vembu issue. That's just a practical result of the fact that jpegs already come compressed, so you're not going to get much compression. We underestimated the amount of space we needed.

Installing it takes just a couple of hours. It's easy to do. There was no negative impact on anything else running on it. It was simple. We did a backup the same day we installed it, in a test environment, so we could do whatever we wanted. We could do restores, do incrementals, combine incrementals to weeklies, etc. And we didn't have any problem doing any of those things. We'd have a question, periodically, but we would get a response the same day, which was always nice.

In terms of staff for deployment, I'll divide that into two pieces. One was a more thorough test of our environment, versus not the high-level tests that we did during the evaluations. We did that over a two-week period of time with a quarter to a half of a person.

Regarding the implementation strategy we developed, there was an assessment of what our needs were, tailored to our specific situation. Once we did that, we evaluated what products we might be able to use. We then considered support and maintenance issues and would the products be able to function within our requirements, timeframes, and give us the backup capabilities at the levels that we wanted: file, folder, and volume. This process allowed us to come up with a shortlist of three products and do a little bit deeper testing with them and decide on which one we thought was the best. 

What was our ROI?

We haven't done an analysis of how much money we have saved by switching to Vembu. We did a post-implementation assessment that made sure all of our requirements were met. Part of that is financial, but I can divulge the savings that it provided.

I've worked for extremely large companies as well as startup companies. In our environment - out of this office we have 400 field people - we're a relatively small business. If I was backing up multiple file servers, much more data than we are, it wouldn't take much more time with Vembu. There's an inherent amount of time to install and get to know a product, and then to use it. If it's pretty intuitive with good support, it can be really easy. Vembu has turned out to be really easy. The amount of budget associated with supporting is way under what we expected. That's a good thing and that's because of the support that they provide, instead of us having to do things like we have to do with some of our other applications.

For example, we've used our accounting system for a long time here, and people are used to it; creatures of habit, like most. But the amount of support that it takes, despite it being here for decades, means that any time we make a change it's way more involved. There's an element of risk that we don't care for. It's not what we like. There's an unpredictability about it. We have not seen that with the Vembu product.

What's my experience with pricing, setup cost, and licensing?

It's an amazing value. Their licensing structure is easy to understand and it's very fair. We don't have any problem with it.

Which other solutions did I evaluate?

We looked at different tools and tested them ourselves. We had our own requirements list of what we needed to do, and it was all tailored to our environment. The evaluation occurred over a month of elapsed time and probably involved a person to person-and-a-half in that period of time.

Quite honestly, we could have gone with other products, but the support level from Vembu was unparalleled. Today, a lot of companies want to refer you to a forum, a community, and they don't want to talk. They don't want to provide people who know the product and know your situation. It's hard to find an example in a forum that is exactly like what you're trying to address. Vembu, consistently over the month, as well as the second-level evaluation, was always there to provide support and answer questions. It was a deciding factor, absolutely. They had the functionality, but they provided the real people for support, which just made a world of difference for us.

Some of the companies that we were using and evaluating, when we told them what we ended up choosing, just out of courtesy, in some cases they either didn't know who they were or acted like they didn't know who they were. 

It was an easy decision, when it came to the end, to choose Vembu.

What other advice do I have?

It has to meet your needs. But for most people, for backups of large amounts of data, I would strongly encourage you to use it, and not be hesitant to contact the support desk if you have a question. Don't just install it with the intent that your first use is going to be your final setup because there are ways to tune it to make it more efficient on space usage for the pool where you put your backups. The help is there. That's the good thing. With most other products, you're not going to get the same response. Use the help and you're probably going to be quite happy with it.

I would encourage you to count on support, run your tests, play with it, and you'll be pleasantly surprised and happy with the results.

Of the software that I license, I feel I get more value from this than any others. I just can't think of anything that I'm looking for that Vembu BDR isn't already addressing. I've got no wish list for them.

Everything I need is being addressed by the product and then some. I wish them great success and I want them to be around a long time. I don't want to have to go and replace this. This is a good product. It does what we need and I'm not seeing anything that I wish it had.

I like the compression, encryption, and deduplication features, although in our case, we don't get much compression because a lot of our material is already compressed. There just isn't an opportunity to see a big reduction. But the tools allow us to have every feature we want, including being able to restore from the backups. Of course, we don't have to do full backups very often, because of the way it has been set up.

Encryption today is, obviously, given privacy issues and confidentiality, very important. In our particular case, it's an added plus but it wasn't a real high criterion because the data that we have is not considered highly confidential. In fact, if it was put out in the public domain, it would not cause our customer or ourselves a problem. It's nice to have, but it wasn't something that was as critical to us as it might be to a lot of others.

We don't use it to back up our virtual environments. We keep things very discreet here. We don't run a VM type of environment. Servers are by function. Hardware has become so incredibly cheap. I understand the savings, the value with VM and having a virtual environment for different things. But to us, hardware is just incredibly inexpensive. If we have something in our accounting system that needs to be addressed, an upgrade or the like, we like having it on its own server and discreet from everything else. It also inherently provides easier access control for those systems that are more critical, in terms of the type of information on them.

Regarding staff for maintenance of the solution, we're talking fractions. We just look at our reports daily just to make sure that they are giving us the information we need, indicating that backups were successful and that the expected amount of data that was backed up. We know how much data comes in every day approximately. We can confirm that it's been done properly. It's just minutes a day. I don't think it needs a full day per month of attention. The maintenance is extremely low.

We have other environments that we need to address in a different way than we are today. The company is old enough that, like most entities, it is a creature of habit. So changing the way we do things is a little slow sometimes. But I can see us using this in several other environments, other than what we initially targeted. I can't tell you when that will happen but I believe that it will happen because of the experience we've had.

The end-users don't use it, per se, because they have no touch with it. It's IT that uses it. Nobody has a problem with it. We have a small group of six IT people in this main building. We try to get different people exposed to it. They vary from application support, mostly in the accounting area, and then, because we do a lot of VPN, we have network people who handle network security. We have failover network with multiple ISPs so networking becomes a big issue, plus the security side. Percentage-wise, there are more people involved in network and security than in many companies. Yet those people are still required to be able to support the applications we have, including Vembu. Nobody's had a problem doing that.

I'd love to try it in a virtual environment. We just don't do that here. We're a Windows Server shop, so I've not tried it in other operating systems, like Unix and Linux.

For my needs, I'd give Vembu a nine out of ten, and that's only because I'm hesitant to say anything is perfect.

Everything could be improved. For example, if you were to have a custom backup solution created, it might be a ten if they achieved everything you listed regarding what you need. But it's not practical to do that for an individual or a small company. I've been responsible for a lot of development people and developing applications. It's somewhat subjective on where you place buttons and how efficient they are.

Once you get used to a product, if it wasn't made for you, and it's working and meeting all your needs, without having negative side effects, you got to give it a high score. It's the only fair thing to do. The only way for me to get to a ten is to say that it's perfect, that it laid out all its buttons and features just as I would. If I had written it, maybe that would be the case, but by the time I had written it and gotten it done, I'd be retired. 

It's a great product. Amazing support. It's a very good value for our environment, no question. We will not change. This is a good product that does everything we want and more.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
JB
Owner at a engineering company with 11-50 employees
Real User
Customer service does not provide phone support and the Application-Aware feature does not work

Pros and Cons

    • "We had a lot of problems getting it configured in the first place. They also wanted us to allow them remote access to our machines without us watching what they're doing, which is a huge security risk for us. We said we couldn't do that, and they said they don't offer any phone support whatsoever."

    What is our primary use case?

    We do cloud hosting for our customers, and we do reselling when they want to do VMware on their premises.

    What is most valuable?

    The backup of VMware ESX is the most important to us. That's what we use. We use it to back up all of our private cloud, and it's backed up hourly.

    What needs improvement?

    We sent a letter complaining about how the lack of customer service has caused us problems. We're actually dumping Vembu and we're going with Veeam, and we're asking for our money back. The thing that needs to be improved most is their customer support. The product itself is fine, but the customer support is basically nonexistent.

    Instead of helping us meet new challenges it has actually caused us problems. We wanted a backup solution so that we could quickly back up and recover all of our customer virtual machines. In case something happened to the hardware, we could quickly recover it on different hardware. We looked at different solutions such as Veeam and Vembu. Vembu was recommended to us and we found it to be cheaper than Veeam but, unfortunately, because they're based in India, not in North America, the customer service doesn't even provide phone support.

    We had a lot of problems getting it configured in the first place. They also wanted us to allow them remote access to our machines without us watching what they're doing, which is a huge security risk for us. We said we couldn't do that, and they said they don't offer any phone support whatsoever.

    The product itself actually works mostly well. One of the features of the product is Application-Aware and that does not work properly. When we tested it with the Veeam product, it did work properly. We tried to get it to work, to get support to help get it working. It went back and forth for about two weeks through email, trying to get help to get this feature working, and it just did not work.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    With the Application-Aware setting, the stability was near zero on a scale of one to ten.

    What do I think about the scalability of the solution?

    As far as scalability goes, everything seemed okay. I would rate it around a seven out of ten.

    How is customer service and technical support?

    I would rate technical support at one out of ten. I don't even know why they have a tech support phone number because I was told in an email from a manager that they don't provide tech support over the phone. Every time I call the tech support phone number, I'm told I have to send an email to support@vembu.com. I said that I would pay extra for premium support but they said they don't even offer it.

    How was the initial setup?

    The initial setup was complicated because of the Application-Aware feature not working.

    What's my experience with pricing, setup cost, and licensing?

    For someone who doesn't want the Application-Aware feature to work, everything else is up to par. The licensing is straightforward. They license it per CPU. 

    One thing to note is that when you configure which virtual machine you're going to back up, if it's on one physical machine, they license it there. If it automatically fails over to a second machine, the license doesn't automatically move over with it. If they could make that a little more streamlined, that would be an improvement.

    Which other solutions did I evaluate?

    We did test Veeam. Vembu vs Veeam came in as a lot less expensive, but I guess you get what you pay for. That’s why we have already sent an email to Vembu saying we want our money back.

    We looked at a few other products, but we didn't try them all out.

    We've already gone ahead and purchased Veeam, and already tested the Veeam phone support while just on a trial. Someone picks up the phone right away and helps you resolve it. They do remote access, but they let you be on the call when they're doing remote access. They never access your machines without your permission, etc., whereas Vembu was the opposite.

    What other advice do I have?

    My advice would be not to go with Vembu if you're in North America because it's too hard to get ahold of anybody in India.

    We were a reseller, but we've canceled that. We've told all our customers that we're not reselling Vembu because of the problems with the tech support and the problems with the Application-Aware feature not working.

    I would rate Vembu at three out of ten because for simple configurations it works fine, but overall, their tech support is very poor. Conversations with tech support and the way they handle tech support are very poor. One example is that I was told that they want to access our servers, but that I wouldn't be allowed to be on the phone and watch what they're doing. I can't be sure that they're only accessing what they're supposed to be doing. The other thing is, they don't offer any extended or premium support. Vembu is for a low-end, small company which doesn't want to do much.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller.
    HG
    Director of Technology at a wholesaler/distributor with 201-500 employees
    Real User
    We use it to maintain critical data and save it. The licensing has us managing both an on-premise and cloud console.

    Pros and Cons

    • "We use it to maintain critical data and save it."
    • "It suits our needs, is versatile, and the functionality is there."
    • "I would like to have a different set of products instead of having a single software which does everything."
    • "It is not a well-known software. People do not know about Vembu."

    What is our primary use case?

    We use it for backup and replication. 

    How has it helped my organization?

    We use it to maintain critical data and save it. It suits our needs, is versatile, and the functionality is there.

    What is most valuable?

    • It is easy to use.
    • It is simple to deploy and maintain.

    What needs improvement?

    Vembu is presented more like a multi-platform tool, where you have paper features, VMware, and Hyper-V. I would like to have a different set of products instead of having a single software which does everything. This could be beneficial. 

    Nowadays, I don't know of a lot of people who are using tapes anymore. If you are using tapes, you don't do backup to the cloud, for instance. Therefore, maybe have a legacy version, then a cloud plus application version.

    It is not a well-known software. People do not know about Vembu.

    This is not a high-end product.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    There were only two issues, which were minor, and the support was very fast. This is probably the top reason why we chose Vembu. They have a very good support team who are responsive. I like the way they handle their clients compared to big vendors on the market, like Veritas, formerly Symantec.

    The two issues were fixed in a relatively short time. One was fixed within the same day, and the other one was fixed within  a couple days. These are the only two issues that we had for the whole year.

    What do I think about the scalability of the solution?

    We haven't had a chance to experience scalability.

    How are customer service and technical support?

    I would give tech support a score of nine out of ten, which is almost perfect for me.

    Which solution did I use previously and why did I switch?

    We were relying on Microsoft Backups, which are just basic backups. We were trying to find something simple to use and easy to deploy, and that is why did proof of concept with three different products. The short list came down to Vembu. 

    Currently, we are using mass technology, so we store from mass seamlessly. Then, we use the replication feature from VMware to remote that. So, we do double backup. Local backup and remote backup plus replication, which is very accessory resilient.

    How was the initial setup?

    The initial setup was pretty simple. The backup solution was running within two to three hours. We were maybe missing some technical help during the installation, but there were a couple of technicians who helped me during the setup and finalizing it. 

    Overall, the setup is straightforward. When you choose the VM options, it is even faster.

    What was our ROI?

    We consolidated our infrastructure. We went from about 40 to 15 servers.

    What's my experience with pricing, setup cost, and licensing?

    The licencing and pricing are good; it's a no-brainer. It is affordable. It has value with respect to the features included in the software.

    There is a drawback in the whole approach about how the licenses are managed. There are two consoles: cloud and on-premise. It seems that on a daily basis we have to manage both consoles, which isn't user-friendly. Ideally, it should be either a single on-premise console or only a cloud console. A single platform approach is the better solution. For now, with full licensing, you have to manage your instances on the Vembu Portal, then reassign licenses, and go back to your on-premise management console to do the real management. It is a bit awkward.

    I do remember that the pricing was based on a VMware or Hyper-V license, whereas on our end, it should be regarded as a VM-based license. I don't know why they make a difference at the Vembu level. We are currently on VMware migrating to Hyper-V, and we didn't want to buy licenses for VMware, but still have to buy them for Hyper-V. This the only thing which does not seem fully adequate. 

    Which other solutions did I evaluate?

    We previously used Microsoft Backup, which is not reliable.

    I have a lot of experience with Symantec Backup solutions, now Veritas. Compared to Veritas, Vembu is more corporate-oriented and the support is better on Vembu's side rather than Veritas.

    We also tested Naviko, Veeam, and Unitrends.

    What other advice do I have?

    Go ahead and use it.

    Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    SC
    Director of IT at a healthcare company with 51-200 employees
    Real User
    Gives us the ability to restore a virtual machine in a matter of minutes

    Pros and Cons

    • "The most important feature, in terms of the hypervisor, is the ability to restore a virtual machine in a matter of minutes. We can take the backup of a virtual machine and we can restore it to the actual Vembu Backup server as a temporary solution, in a matter of minutes. We can just spin up a VM in no time; different hardware, even different processors. It's pretty dynamic in that sense."

      What is our primary use case?

      We use it for backing up physical Windows Servers and one hypervisor server. The main draw for us was the ability to back up hypervisors, Hyper-V, specifically.

      How has it helped my organization?

      Overall, it's unattended, so we don't have to manage it. Once it's set up, we get notifications of a failed or successful backup every night, or for whatever schedule we have it set on.

      We've had a couple of instances where an employee might have accidentally deleted a file, a network file, and one of the servers that we back up is that file server, and we have been able, with no problem at all, to quickly log into the web-based interface and restore files again in a matter of minutes; just individual files from any specific backup. That's an example of what we've been doing with them.

      What is most valuable?

      The most important feature, in terms of the hypervisor, is the ability to restore a virtual machine in a matter of minutes. We can take the backup of a virtual machine and we can restore it to the actual Vembu Backup server as a temporary solution, in a matter of minutes. We can just spin up a VM in no time; different hardware, even different processors. It's pretty dynamic in that sense.

      The file restoration comes in a close second, but the biggest deal was to be able to restore virtual machines, very quickly and easily.

      For how long have I used the solution?

      Less than one year.

      What do I think about the stability of the solution?

      Since we got it up and running it has been unattended. I got the schedule set up and I got the integration Service Packs sent out to all the servers, and I have not touched it since July. It's pretty stable.

      Once you have all your servers in the Vembu BDR software, and they're being monitored and backed up, it's very stable. As I said, it has been three months and I've not even looked at it. I get those emails about a successful or a failed backup, and I've not even had a failed backup yet.

      What do I think about the scalability of the solution?

      Scalability depends on your resources internally. It all depends on the hardware you're backing it up to, the amount of RAM and storage space that you have. So scalability is subjective.

      As long as you can scale internally, it can scale with you. All you have to do, on their end, is purchase more licenses for whatever server you're going to be backing up. Right now I have eight physical servers and one hypervisor with two processors. That's how the licensing works for me. If I were to add another server, I would just purchase another license. So it's easily scalable.

      How are customer service and technical support?

      The tech support is the one thing - that is not a system issue - but which is a little bit difficult to work with. They've been great when I get them on the phone, but they work in different time zones. We're in Mountain Standard Time in America and the tech support works out of India, and something like 9:00 pm here is 9:00 am for them. So every tech support issue that I've had to contact them on has always been late and night. It's not a game-changer, but it's definitely not the best solution.

      The customer support has been great when we get together. They have a weird way of doing it where they'll do a TeamViewer session with you and have you leave the TeamViewer session running until they remote in. I'm not comfortable with that, so I've always been on the line with them. As far as interacting with customer support, it's been great, it's just getting together with them at a specific time that is an issue.

      Which solution did I use previously and why did I switch?

      We bounced around between file-based backups with CrashPlan and we also used the Veeam physical server backup, the free edition. And we dabbled with the Veeam hypervisor backup as well.

      The main reason we switched was the affordability of it as well as the ability to back up and restore hypervisors in a matter of minutes. And the ease of use was also a factor. It seems much less cumbersome than some other applications I've used. It just does the job and it's something that we don't have to worry about. Once it's set up and working, it's just working.

      How was the initial setup?

      It was very easy to deploy. I had no problem at all. I had no problem in deploying the actual BDR software, and then I had no problem pushing out the integration service to the servers that I was going to back up. It went very smoothly.

      What was our ROI?

      We have not used it long enough for me to be able to tell you our ROI.

      What's my experience with pricing, setup cost, and licensing?

      The product's pricing is of good value. It was much more affordable than the alternative solution to it, which was Veeam. That would be the closest competitor, and between those two, Vembu was much more affordable. It seemed reasonable for what we needed to do.

      If all you're backing up is physical servers, there are probably better solutions or solutions out there that are probably less expensive. But to get everything under one umbrella, especially with the hypervisors, if you have any kind of virtual environment, this is the way to go, as far as I'm concerned.

      Which other solutions did I evaluate?

      One that we evaluated was the Veeam Backup software solution. That's very popular for virtual machines, specifically, hypervisors, Hyper-V and VMware. In that box, there's a one-footer. We evaluated Veeam and we evaluated CrashPlan for a time, and we also dabbled in something called Five9 software. It's a virtual machine management platform that, as a side job, does backups for your virtual machines. We only dabbled with that for just a little bit. We just checked it out. It was nothing that we were actually considering.

      What other advice do I have?

      Plan accordingly. Know exactly what you're backing up, not even considering the licenses - the licenses are the easy part. Just know what you're backing up and what you're going to need to restore in the event of an outage, because if you don't have the hardware to support five virtual machines that you need to restore, you're out of luck. Plan for space and for resources to restore your virtual machines too, in the event of an outage.

      We've used it in production now for about three months. There was some testing and playing with it prior to that. I know that there are plenty of improvements that they're working on. None of them really reflect the kind of work environment that we have here, so as of right now, it does exactly what we need it to do.

      Overall, I would rate Vembu Backup at nine out of ten and that's only because of the tech support. As I said, that's specific to me. Somebody in India wouldn't have that same problem. Or somebody in a different time zone or who has a different work schedule, it wouldn't be a problem. But for me, the only deficiency would be that tech support time-zone issue. But other than that, it's been easy to deploy, easy to manage. I don't have any problems with it so far.

      Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
      it_user601836
      Senior Architect at ePlus Technology
      MSP
      Handles my backups automatically, I don't have to worry about them

      Pros and Cons

        • "Vembu software runs on a Windows Server. The Windows Server has to be connected to the internet so it can connect with Vembu’s servers. It has to connect with Vembu. For some reason, if it doesn't connect, it stops working, and I don't know why on earth they do that. They require it to connect to the internet and connect with Vembu for it to continue to function. If the internet is down or if the server can't reach the internet, it stops working after a few days. That's not great because there are some people who want to do backups but they don't want to have their server accessible on the internet."

        What is our primary use case?

        We use it for backing up virtual machines.

        What is most valuable?

        The ability to back up virtual machines is the main reason I use it.

        What needs improvement?

        Vembu software runs on a Windows Server. The Windows Server has to be connected to the internet so it can connect with Vembu’s servers. It has to connect with Vembu. For some reason, if it doesn't connect, it stops working, and I don't know why on earth they do that. They require it to connect to the internet and connect with Vembu for it to continue to function. If the internet is down or if the server can't reach the internet, it stops working after a few days. That's not great because there are some people who want to do backups but they don't want to have their server accessible on the internet.

        I think that's a horrible design, but it's purposely built in that way. It's something that they put in the product, and I don't know why they did that. To me, that’s a terrible design.

        If you bought a new car in the year 2525, a Ford, and your car had to have a connection to the Ford dealership or the Ford company and the connection stopped, and then your Ford car was going to stop working in three days, what would you think about that? But that's the way this software works. They did it, and it’s a horrible design. That's what I don't like about it.

        For how long have I used the solution?

        One to three years.

        What do I think about the stability of the solution?

        I have never had stability issues with the product.

        What do I think about the scalability of the solution?

        I haven't had to scale it. It was a small environment so there was no need for me to scale or grow, so I can't really comment as to the scaling capacity.

        How are customer service and technical support?

        Technical support gets an A-plus.

        Which solution did I use previously and why did I switch?

        The reason I use Vembu is to back up my virtual machines. You can back up virtual machines manually but Vembu does it automatically. I'd rather have it updated and backed up automatically, without my having to think about it, rather than for me to have to remember to do it every couple of weeks. This is just an automated way to do something that you should do, and that's the reason why I have it.

        The previous process I had was to manually back it up, but now it's automatic and I don't have to worry about it.

        How was the initial setup?

        It was pretty easy to set it up.

        When I upgraded my VMware to version 6, Vembu provided me with an update. That was just a continuation of what it did, but at least they provided the update.

        What was our ROI?

        I didn’t do an ROI spreadsheet because this is a time-saver. You can't sell it on ROI. You can sell it on the fact that it is a time-saving tool.

        What's my experience with pricing, setup cost, and licensing?

        Vembu is too expensive because they don't really have small-business pricing. This is a matter of personal opinion. They're going to tell you that they have competitive pricing because there are more expensive solutions in the marketplace, but there are better solutions in the marketplace that are more expensive. Their product is a better fit for small businesses, but they don't price it that way.

        I think they're losing a lot of money by pricing it too high. If the alternative is to manually do backups and they start charging ridiculous pricing for their products, they're not going to sell that many copies. That's probably why they don't. They've got a good product, but they price themselves out of business. That's my opinion.

        If I were running Vembu, I would have a small-business suite that's priced for small business. I would allow customers to buy it without a partner, just go direct and price it for small businesses. They would make a lot more money, but they don't want to do that. They want to try to price it ridiculously. It's their call, it’s their product. They made it.

        I know many companies won't bother at that price. They’ll just do it manually. I know because I know the market very well here, in the US. I don't think Vembu is a US company. I don't know where they're from.

        Their product does a good job. It's just not meant for large environments, so they’re pricing themselves too high. That's just my opinion. Someone will come in and force them to lower their price. As soon as another company comes in, does an online version of it or it does a cost-effective version, they’re going to be forced to deal with this if they want to sell more licenses.

        Which other solutions did I evaluate?

        There were other options, but I liked this product. I thought it was easy to use so I took it on. I worked for a partner at the time, and I was going to try to resell it, but I found it to be just too expensive.

        The other solution that seems to do better for enterprise customers, the big companies, like Trader Joe's, big retail outlets like that or large grocery stores or hospitals, is Veeam. Veeam costs a little bit more. As expensive as Vembu is, Veeam is actually a little bit more. But because Veaam is meant for larger companies, they sell more instances of it. And by the time you buy the 25-license or 30-license version, it's actually cheaper.

        Veeam seems to have much more presence in the marketplace because it's more competitive and scales much larger. I've used Veeam and it's harder to install it, it's harder to get it working. Veeam offers a free version and a small-business solution, but that version doesn't scale well. It's too big. It's like selling a truck to a person who needs a small car. That’s Veeam. Whereas Vembu, they sell a small car, but they want to price it like the huge truck.

        What other advice do I have?

        Try to negotiate the price. Try to get it to the right price. As a partner, I would try to position it for small and medium-size businesses. I would work with Veeam and say, “Listen. I can't sell it at that price. You're going to have to be more competitive.” As a partner, I would recommend working more with Veeam. It's easy to sell because it's a good product, but I'd be working on the price. It's easy to implement, easy to set up. You can be low a low-tech company and get someone to figure out how to do it easily enough. 

        The challenge I would have would be getting Vembu to price it competitively. If they aren't willing to, just go with Veeam or tell them to do a manual backup or go with some other solution.

        Vembu is a great product. It's priced too high, but it's a good product.

        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner.
        WV
        IT Director with 11-50 employees
        Real User
        Restore capabilities are key for us in a DR situation, and it enables us to store files offsite

        What is our primary use case?

        Backup and replication.

        How has it helped my organization?

        If we have any issues with servers having been corrupted or damaged, we are able to restore our backups. We are also able to store our backups offsite, in case of fire. Right now I'm using it with VMware. The benefit is being able to replicate the information to a different offsite building where I can store it. We're an FQHC and we have to have an offsite backup in case of a fire.

        If we were to lose all of our data we wouldn't be able to operate. We run a 24-hour clinic, we have an ER department, and the data needs to be safe. If we didn't have that information stored safely, our patient information, we would not be able to run the business. So it's very valuable for us.

        It also saves us time being able to do backups automatically instead of manually.

        Finally, for reporting purposes, it's safer for us to have multiple places where backups are stored. We feel safe that the information is backed up more than once.

        What is most valuable?

        The most important feature is the Restore, to be able to restore in a disaster recovery situation.

        What needs improvement?

        If the English accent of the support agents was a little better, so that we, as the users, could understand it better, that would be nice. It's very hard to understand the support people when we talk to them because of the accent.

        For how long have I used the solution?

        Less than one year.

        What do I think about the stability of the solution?

        We haven't encountered any issues with the stability so far. It's been working fine.

        What do I think about the scalability of the solution?

        It can handle a lot because it's doing a whole data center, so it's handling everything.

        How are customer service and technical support?

        Tech support is good.

        Which solution did I use previously and why did I switch?

        I purchased Veeam but my local reseller sold me only a minimal number of licenses and I was not told that I needed to purchase many licenses. So it was not cost-effective for us to have that solution installed here.

        How was the initial setup?

        The initial setup was not complex at all. It was easy.

        What was our ROI?

        It's very hard to estimate ROI. If I have a disaster issue here, my whole company is down, so I cannot put a value on it. It's really the value of the whole company. If we don't have that data we aren't able to run. It's a very valuable tool for us.

        What's my experience with pricing, setup cost, and licensing?

        The pricing is good. 

        Which other solutions did I evaluate?

        Veeam was one of the options we looked at.

        What other advice do I have?

        Test it first. Make sure it works in your environment. But I will also say that it's an immediate investment that needs to be done.

        We aren't using the compression or encryption features. We don't need them.

        I would rate it a nine out of ten. It's not a ten because the accent of the customer support agents is very difficult to understand. You have to ask a few times when speaking to them. That's the only issue, the rest of it is good. It's a good product. It's working.

        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
        MC
        Technical Architect at a tech services company with 11-50 employees
        Reseller
        Very easy to set up and the Hyper-V backup is just one click

        Pros and Cons

        • "The most valuable feature is the Hyper-V backup - it's just one click. I don't have to worry about it."
        • "There's a feature that does syncing with AWS Cloud backup online. It's not that straightforward to get it set up."

        What is our primary use case?

        We use it to back up a test lab type of environment. It's a virtual environment where we use Hyper-V.

        How has it helped my organization?

        The way it improves our organization is that we haven't worried about looking at backups in about a year or so, it's just been running on its own. It also delivers an enterprise-level of data protection and helps with our budget. I estimate we have saved $3,000 - $4,000.

        What is most valuable?

        The most valuable feature is the Hyper-V backup - it's just one click. I don't have to worry about it.

        What needs improvement?

        There's a feature that does syncing with AWS Cloud backup online. It's not that straightforward to get it set up.

        For how long have I used the solution?

        One to three years.

        What do I think about the stability of the solution?

        We haven't encountered any issues with the stability of the product.

        What do I think about the scalability of the solution?

        I haven't tested the scalability yet.

        How are customer service and technical support?

        Tech support has been pretty good. I've reached out to them a couple of times and they answered my questions. The support has been pretty decent.

        Which solution did I use previously and why did I switch?

        We previously used Veeam. Vembu is much cheaper than the competitor, than the Veeam suite. That's why we went with it.

        How was the initial setup?

        It was very easy to set up. It took us about 30 minutes to deploy it.

        What's my experience with pricing, setup cost, and licensing?

        I prefer the way Vembu is licensed. When you look at Veeam or any other product, they price per node. Vembu is licensed per host. You just buy a host license and it backs up unlimited VMs within that host. The others charge per VM.

        Which other solutions did I evaluate?

        We evaluated Veeam, Comet, and Windows' built-in backup.

        What other advice do I have?

        Look at the options out there. If you're looking for a cheaper solution go with this. If you're looking for more features and integrations with other solutions, then you would have to go Veeam.

        Although we use it with Hyper-V, I don't know if it enables high-availability. We currently just have the one user, the test environment backup.

        I rate Vembu a nine out of ten. The one point off is because the cloud sync options are not that straightforward to set up.

        Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller.
        Dennis Skaltsis
        WebFOCUS Senior Consultant
        Real User
        Enables us to back up an entire VM but restore at the file level

        Pros and Cons

        • "The most valuable features for me are that I can back up the entire virtual machine, but when restoring I can restore at the file level."

          What is our primary use case?

          The primary use for this solution is to replace the old-fashioned backup solution that we had that was based at the application level. I was doing backups of an SQL database or mailboxes from Exchange, but we needed a more modern solution where we could back up the entire virtual machine.

          How has it helped my organization?

          The solution is used for taking a backup of the virtual environment, and the benefit of this is that the speed is a lot higher. The product is taking a full backup during the weekend and takes considerably less time than our old solution. During workdays, it's doing an incremental back up every three hours, and that is also a lot faster. It also gives me a lot of options on which restore point I should use, in case I need to restore something. So these are huge benefits for the organization, speed and multiple restore points, that we didn't have in the past.

          Another benefit is that the whole process is running at the ESXi level so the users do not really experience any delays or any lack of performance. We just keep them going, using the infrastructure, the VMware infrastructure. In the past, that was not the case because, during the backup process, it was slowing down the server because the server itself was executing the backup. Now, another server and another hypervisor are executing the job and the end-user does not experience anything as a result of the process. It is going on in the background. No delays at all.

          In terms of data protection, we are not using disaster recovery because we are not licensed for it. But given the fact that we can afford the few hours the restore is going to take us, it is reducing costs, and the maintenance we used to have of switching tapes and external drives. All that kind of stuff that we had in the past has now been eliminated.

          What is most valuable?

          The most valuable features for me are that I can back up the entire virtual machine, but when restoring I can restore at the file level.

          What needs improvement?

          One issue that we are facing is that, during the evaluation period, we had some jobs that were replicating three virtual machines from one ESXi to another. Then, during the license purchase and activation, that Replication functionality was disabled because we are not licensed for it. As a result, we have one job left, the replication job that we were running, but since we don't have access to that area of the product we now, we are unable to delete that job. I need assistance on how to unlist that job.

          Otherwise, we have no issues. It's functioning as expected and we're getting the results that we were expecting from the product.

          For how long have I used the solution?

          Less than one year.

          What do I think about the stability of the solution?

          A couple of times, the Vembu server was stuck and we couldn't access the web interface of the server and we had to restart the server. But that was during the migration progress where a lot of the equipment was updated and changing, so we cannot blame the product itself. Since the environment stabilized, we haven't faced any issues at all with the product.

          What do I think about the scalability of the solution?

          We haven't encountered any issues with scalability. We gave it fewer resources than the server needs. Initially, we configured it with 16 gigs and then we cut it in half, giving it just 8 gigs, and the system is still performing and acting stably and within our needs and expectations.

          Our building hosts around six companies. Currently, the product is used only for one hypervisor and one of the companies but the plan is to expand: First, the licensing for more hypervisors, and second, to expand the enterprise solution because we might need to use the Replication function that we are not using at the moment.

          How are customer service and technical support?

          Their technical support is excellent. The speed at which those guys are replying is like chatting through email. They reply immediately and, in most of the cases, they have the answer available right away. It is very acceptable and we appreciate that.

          Which solution did I use previously and why did I switch?

          We were using Symantec Veritas Backup but it was an old-fashioned solution - at least the version that we were using. It was doing backups on the level of application, taking a backup of a database or directory structure or the like. We switched to Vembu because it allows us to back up the entire virtual infrastructure and then we minimize the downtime in case of an emergency or a failure.

          How was the initial setup?

          The initial setup was straightforward because it was an appliance. We downloaded an already-installed and already-working virtual machine which is acting as a backup server. There were minor issues to connect it to our local network and set up some iSCSI drives and volumes, etc., but it was next to nothing when compared with having to install it from scratch.

          We downloaded the virtual appliance, activated it, and then configured the network interfaces. After that, we connected the server to our hypervisors and the system was up and running. The deployment took four hours.

          We didn't use a third-party service provider at all. We directly contacted Vembu, and the back-office and support personnel were very helpful. Every issue was solved within hours.

          What was our ROI?

          In terms of money saved, it's hard to say because we need to calculate the man-hours that we spent on monitoring the old system, and the employees that had to visit the computer room and replace or change tapes, etc. So it's not that clear. But the fact that we were using an old solution for about 12 or 13 years, I expect the amount of money we will save is going to be huge.

          We have only been using the product for two months in production now, so the return on investment is not easy to see in that short period. But I believe that it's not going to take more than the next six months to see a return on investment, considering the man-hours that we are saving, that we aren't spending any more monitoring an old backup system.

          What's my experience with pricing, setup cost, and licensing?

          Pricing is fair enough.

          What was not clear enough in the documentation on the website was that that you're licensing per CPU socket and you are only licensing on the restore sockets, not the backup sockets. It's a bit technical, but it was very well explained during the demonstration that we had during the evaluation period. The technician explained exactly how the licensing is working. That was information that I couldn't find on their site and it needed to be explained by their representative.

          Which other solutions did I evaluate?

          We had in mind to use another solution that was not based on Snapshots. It was based on replicating on the sub-second level of the VM virtual disks. Although it was compelling, and we considered that solution, it didn't have that direct access to information that the Vembu side was giving us.

          To get a quotation on that product you needed to find a representative near you and have them do a quotation for you. It was not that direct and immediate. On the other hand, Vembu had all the pricing and documentation listed on their site, so we had all the information we needed. It was within the budget and we decided to test it. That's why we chose Vembu as our solution.

          What other advice do I have?

          Although Vembu doesn't seem to be very fast for some environments, for example, banking, because it's based on Snapshots, which is a rather slower procedure, it has been just fine. But I would evaluate another solution that is not based on Snapshots. I can for sure recommend Vembu if high-availability is not a requirement.

          We are using the compression that is embedded in the system. We downloaded the Linux virtual appliance, Linux Ubuntu, and this appliance is now part of our live organization, it's a live system. The embedded compression system is very satisfactory and we didn't have to alter anything within it. 

          We didn't need to activate encryption because our infrastructure is only available within our local network, it's not available outside the firewall, and the destination drive is actually an iSCSI volume that is only accessible through the Vembu backup server. That's why we didn't need to encrypt our backups and possibly add delays to the whole procedure.

          We don't use Microsoft Hyper-V, we only use VMware ESXi. The virtual environment that we're backing up through the Vembu solution is one ESXi that hosts three virtual machines. It's an end-to-end VMware solution. During the evaluation period, we also had the option to use the Replication function. We tested it and it's an option for the company to purchase, to upgrade the license to activate it, but this is going to be decided in the future.

          The number of end-users using the functionality of the backup solution is around 70, but the end-users don't know it is being used. There are just two system administrators who use the Vembu console as administrators. One is full-time and the other one is part-time, so we need one-and-a-half people to run it. The maintenance is so minor. We just follow up on the emails the server sends saying that we successfully finished a job or that there was an issue. We then visit the web interface look at the reason for that failure - because the server was busy or the like. The maintenance is very easy.

          I rate it at eight out of ten because, during the evaluation period, we had a server that was sizing at about 1.8 TB and the product took about 26 to 27 hours to restore it. So the slow restore is an issue. Eventually, we minimized the amount of data. Now, we are less than a terabyte, around 800 gig, so we expect the restore to take less time. But it's the slow restore that makes me give it an eight.

          Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
          Richard Goward
          IT Administrator at a wellness & fitness company with 11-50 employees
          Real User
          Provides us with quick backups and restores through a simple user interface

          Pros and Cons

          • "Quick backup and restore; very simple and understandable interface."

            What is our primary use case?

            Backup virtual machines on VMware.

            How has it helped my organization?

            I am able to verify we have availability of our VMs in case a failure occurs.

            What is most valuable?

            • Quick backup and restore
            • Very simple and understandable interface

            What needs improvement?

            I am still testing restores and it seems some problems may be related to our hardware. Because we have not implemented the correct hardware yet I cannot be sure where the problem is.

            For how long have I used the solution?

            Less than one year.

            What do I think about the stability of the solution?

            No issues with stability.

            What do I think about the scalability of the solution?

            No issues with scalability.

            How are customer service and technical support?

            I run into the problem of their chat service not being available frequently. I like chat as it is quick.

            When it is not available I have to get a support ticket going. I was asked to provide a TeamViewer number and that was fine. However, I was waiting for a while and needed to go to lunch. If the TeamViewer session could be accessed either within 15 minutes or scheduled, so I know when they will connect, it would be helpful. It is really necessary that I be available during the session as there are questions. I do not want to be chained to my computer while I wait for the session to start.

            Which solution did I use previously and why did I switch?

            The prior solution took hours to restore a computer. When it was done it had an error that the support staff couldn't figure out. While they were trying to figure it out, I installed a trial version of Vembu BDR with no assistance from Vembu support as it was so simple. I was able to perform a backup and restore easily. And the most important item was the restore time which took 15 minutes.

            How was the initial setup?

            Very straightforward. It seemed to be mostly intuitive, although in some areas I had to think about the functionality. I then referred to the instructions and had no issues.

            What's my experience with pricing, setup cost, and licensing?

            The pricing structure is in line with other solutions. However, the option to replicate offsite to a unit at another office or at home is a big cost benefit. Instead of paying monthly for cloud storage, you replicate offsite for free. If preferred, you can also replicate to Vembu offsite.

            Which other solutions did I evaluate?

            We currently use StorageCraft ShadowProtect which is a really good product. As we move forward with Vembu we will want to standardize on Vembu. It seems it is more flexible as a total solution for physical, virtual, file/image backups and offsite provision.

            What other advice do I have?

            Download the product and give it a run through. With some products, this is a tough process as you spend a lot of time testing and they don't work correctly or have enough benefit to justify a purchase. Then, you have wasted all that time. But Vembu was quick and simple enough, it did not waste a lot of time.

            Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
            RV
            Software Test Engineer at a tech vendor with 5,001-10,000 employees
            Vendor
            Used for backup copies on key virtual servers and it is a reassurance against lost data

            Pros and Cons

            • "Their technical support is very good to work with, as they are able to propose alternate solutions to problems that work well for us."
            • "I have not been impressed by the data compression of the backup images. They seem to take up nearly as much space on the backup drive as they do on the server."

            What is our primary use case?

            We use it for backup copies of key virtual servers in our company.

            How has it helped my organization?

            Fortunately, we have not had to recover lost data. However, it is reassuring to know that we can recover lost data, if needed.

            What is most valuable?

            The most valuable features are ease of setup and configuration.

            What needs improvement?

            I have not been impressed by the data compression of the backup images. They seem to take up nearly as much space on the backup drive as they do on the server.

            For how long have I used the solution?

            Less than one year.

            What do I think about the stability of the solution?

            We have not encountered any stability issues.

            What do I think about the scalability of the solution?

            We have not faced any challenges with its ability to  scale.

            How are customer service and technical support?

            Their technical support is very good to work with, as they are able to propose alternate solutions to problems that work well for us.

            Which solution did I use previously and why did I switch?

            We did not previously use a different solution. Vembu was selected after reviewing, then trying several different products.

            How was the initial setup?

            The initial setup was straightforward and well-documented.

            What's my experience with pricing, setup cost, and licensing?

            We were able to take advantage of a promotional pricing campaign. 

            I do not know how often Vembu offers the promotional pricing campaign, but it can be cost advantageous.

            Which other solutions did I evaluate?

            In addition to Vembu, we evaluated Veeam, Unitrends, and Virten as alternative solutions.

            What other advice do I have?

            Verify that you can restore a virtual machine (VM) from its backup and ensure the notification of backup results (success or fail) is readily available.

            Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
            TS
            CTO at a tech services company with 51-200 employees
            Real User
            Provides my clients with constant backup for SQL, application services, and Active Directory

            Pros and Cons

            • "Valuable features include Snapshots and the constant backup for SQL, application services, and Active Directory."
            • "I suggest that the dump of the database have the option to either be backed up to Vembu Cloud or be backed up to all backup sites and not only to default storage."

            What is our primary use case?

            It is a backup and disaster recovery solution for small businesses. I use it primarily for Vista machines.

            How has it helped my organization?

            The backup is constant so it makes things simpler for me. To put it simply, it just works.

            What is most valuable?

            • Snapshots
            • Constant backup for SQL, application services, and Active Directory
            • External disaster recovery
            • Small memory footprint when running

            It's also easy to use because of the graphical user interface. It's simple enough for a child to use. With Vembu Cloud I can view the status of all my clients' backups. I can configure backups from the interface. I am able to do 99 percent of what I need to do from the GUI.

            What needs improvement?

            I suggest that the dump of the database have the option to either be backed up to Vembu Cloud or be backed up to all backup sites and not only to default storage.

            If the backup server crashes I create another backup server and use the backups and the database dumps. I have to use the default path of the backups. It would be a great option if I could just import the backup files.

            For how long have I used the solution?

            Less than one year.

            What do I think about the stability of the solution?

            In the past, I had some stability issues but I no longer have them. It was corrected in the last version. It is working without problems now.

            What do I think about the scalability of the solution?

            Scalability is not a problem.

            How are customer service and technical support?

            The support from Vembu is very, very good. These guys have saved my life two or three times.

            Which solution did I use previously and why did I switch?

            I have used many solutions up until now. I switched to Vembu because of the price.

            How was the initial setup?

            The initial setup is simple. It is not complicated. The only thing that makes it more complicated is when there are a lot of databases.

            What other advice do I have?

            I would rate it at 9 out of 10. It's a great option for a small business looking for a cheap solution requiring two or three different backup sites. Vembu provides strong support. I am not giving it a higher score because it is complicated to recover a crashed backup server.

            Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
            RN
            IT Director at a marketing services firm with 201-500 employees
            Real User
            Provides significantly better backup compression ratio, saving file storage space

            Pros and Cons

            • "I back up one particular server with close to 1.2 TB, and the way the software compresses it is close to 600 or 700 TB. Vembu compresses it to close to 450 gigabytes, that's gigabytes. So that’s really amazing, the way in which the backup compression happens."
            • "The process is a bit cumbersome when you remove an agent, delete that job, and add the agent to the same server. Even though the agent is already installed in that server, the system does not recognize it. We have to uninstall the current agent, restart the server, install the push agent - a new agent - and then restart the server. I think they should try to avoid that."

            What is our primary use case?

            Our whole environment is virtualized except for a couple of servers which are still physical. So I primarily use this for backing up my physical servers. I do an image backup as well as a file-level backup.

            How has it helped my organization?

            The main improvement is the compression, the space. I back up one particular server with close to 1.2 TB, and the way the software compresses it is close to 600 or 700 TB. Vembu compresses it to close to 450 gigabytes, that's gigabytes. So that’s really amazing, the way in which the backup compression happens. It creates a lot of space in my storage. I’m saving almost 50 percent of my file storage space, SAN. that’s one of the key features of this.

            What is most valuable?

            One thing I’m very much impressed by is the compression ratio. The rate at which it compresses the data during backup is really very good. In fact, I’d say it’s better than Symantec Backup Exec. I have Backup Exec, in my environment, and I have Veeam. Symantec is now Veritas, so I have played with all the backups, but the way in which this handles the compression is really one of the key features.

            It’s also very, very stable. I haven’t made any changes to it. I just installed and it’s working. I restored a couple of times, and everything seems to be fine.

            What needs improvement?

            I do have one suggestion for them. The process is a bit cumbersome when you remove an agent, delete that job, and add the agent to the same server. Even though the agent is already installed in that server, the system does not recognize it. We have to uninstall the current agent, restart the server, install the push agent - a new agent - and then restart the server. I think they should try to avoid that. Symantec doesn’t work that way. You push the agent once, the agent stays in the server for good.

            For how long have I used the solution?

            Less than one year.

            What do I think about the stability of the solution?

            It’s very stable. I don't have any issues because it’s automated. The moment a backup is completed we all get an email. First thing in the morning, we check those emails and it’s on top of it.

            What do I think about the scalability of the solution?

            I’m not going to scale with this because I’m primarily using it for physical servers.

            Maybe my next project will be, when my Veeam support runs out, to try using Vembu - because Veeam is very expensive - for backing up my virtual servers and let's see how things are going to work.

            How are customer service and technical support?

            Support is very good. When you call them or send out a support email, immediately someone responds. It’s really good. They come back with an answer immediately. There has never been a time where they said they wanted to do some research on it. The moment I send them an issue, the guys fix it immediately.

            Which solution did I use previously and why did I switch?

            Before Vembu I was using Symantec (which is now Veritas). The main reason I switched is the price point, the cost. Vembu cost me one-third of what Veritas was charging me for backing up the three servers.

            How was the initial setup?

            The setup is straightforward. The only problem is, if I delete the server from my backup list and I want to add the server back, that is complex.

            What's my experience with pricing, setup cost, and licensing?

            It is very cost efficient, effective. I’d say it's one-third the cost of Veritas when compared to the server backups. I even tried image backups on Acronis, but Acronis is very expensive. So these are some of the key reasons why I opted for it.

            Licensing is straightforward, it’s simple, they should keep it the way they have right now.

            What other advice do I have?

            There is no need for any advice. A person who has infrastructure and backup experience should be able to do it. It doesn’t require any special knowledge for the configuration part or reinstalling.

            I rate it at eight out of 10 because of the complexity involved in reinstalling that agent.

            Buy, install it, use it, back it up, that’s it. It works fine.

            Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
            DB
            IT at a religious institution with 11-50 employees
            Real User
            Provides me with an easy to use, full-featured backup solution

            What is our primary use case?

            Primary use is for vSphere or VMware.

            What is most valuable?

            • Ease of use
            • Configuration
            • Support

            What needs improvement?

            Live support would be helpful. I've communicated with them via email and through incidents. It might be better if you could have a chat or phone call because backups are important. You don't want to wait for an email. I know of other vendors that have a number you can call; they have people around the clock. It would be good to have a number you can call and your call is answered and taken care of, because backups normally occur at night, not during the day.

            I would also like to see more documentation or videos. They have some videos out there on how to do steps, or for training, or to help you know more about their product.

            Another leftover issue is that when you get notifications via email on an iPhone, there is only a certain amount of space to view it without having to open the email itself. I have four backup jobs. Their subject line shows "Vembu backup software..." and at the very end they put the server name and whether it succeeded or failed. I asked them if they could put the server name, and whether it succeeded or failed, first. That way, when I look through my emails it tells me whether it's succeeded or failed, and which server. Currently what I have to do is open up each email, and then scroll through to the very end, because it's a very long subject line. They say it's not customizable, and that they are going to look at improving on that in the future.

            For how long have I used the solution?

            Less than one year.

            What do I think about the stability of the solution?

            No issues with stability.

            What do I think about the scalability of the solution?

            No issues with scalability.

            How are customer service and technical support?

            I have enjoyed the support. They're very quick in turning around solutions for the issues and problems that I have had. You get a good turnaround. It takes a little while, but they document it. You can log in to their website and create a ticket, and see in real-time if it has been updated. It's really nice.

            Which solution did I use previously and why did I switch?

            We went from a physical server to a virtual server. Vembu is cost-effective versus using VMware Essentials.

            How was the initial setup?

            The setup wasn't altogether straightforward. There were a lot of items. It took me about two weeks before I could finally get things the way I needed them to be.

            What's my experience with pricing, setup cost, and licensing?

            The product's pricing is a good value. Regarding licensing, make sure you find the right workstation or server that you're going to install it on, and know the number of sockets it has, since the price depends on that.

            Which other solutions did I evaluate?

            VMware Essentials, it has backup and restores capabilities. We also used BackupAssist.

            What other advice do I have?

            Try it with the trial version. You get free rein of everything there. Test it out and make sure everything works right. You'll find it's easy to use and there is good support, as far as emails back and forth. That gives you plenty of time to try it, and then you can implement it once you've figured out all the items and how to get to things, as well as its limitations. That's pretty much what I did. I got a server and installed the full license and went to town. I put some backups on there and got familiar with it. It was pretty much straightforward.

            Also, look at some of the training videos. They make it much clearer.

            I like Vembu because of the price point, the ease of use, the support, and it being full-featured backup software for the needs that I have. I would rate it 10, but the one thing is the email notifications, that I mentioned above, that aren't customizable. Maybe adding more customization for the end-user, in the settings, some additional options, would help.

            Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
            it_user881130
            CEO at a tech services company with 1-10 employees
            Real User
            Provides automated backup of multiple virtual machines but setup can be problematic

            Pros and Cons

            • "The automated backup of multiple virtual machines. We can back up two hypervisors, one is Microsoft Hyper-V and the other one is VMware Hypervisor."
            • "It is very easy, unless you know exactly what you're doing, to corrupt the virtual machines and they get locked up. Just brief detail: When you are creating a system, if you don't have absolutely every other little background processes in place, it creates Snapshots of the virtual machines. Once it does that, it then won't be able to have a backup. From that point on you have to destroy the virtual machine, which is completely counterproductive on a large system. There is a fundamental flaw in the setup that can be very dangerous, potentially."
            • "It would be good to have a volume licensing discount. We're a managed IT service provider, so we're backing up not just our own systems but all our clients'. In that regard, as we grow, we're putting business through Vembu. There is not any specific partner incentive at all. So that would be nice to see."

            What is our primary use case?

            Backing up virtual machines, we use it for Windows Hyper-V platform in one data center, but we've also got future plans for a VMware Hypervisor platform in another data center. So thinking ahead, we chose Vembu.

            How has it helped my organization?

            It hasn't improved things, per se. It's an essential service, done automatically. I would say it is an essential backup system that matches the alternative solutions at the moment in a relatively cost-effective way.

            What is most valuable?

            The automated backup of multiple virtual machines. We can back up two hypervisors, one is Microsoft Hyper-V and the other one is VMware Hypervisor.

            What needs improvement?

            It is very easy, unless you know exactly what you're doing, to corrupt the virtual machines and they get locked up. Just brief detail: When you are creating a system, if you don't have absolutely every other little background processes in place, it creates Snapshots of the virtual machines. Once it does that, it then won't be able to have a backup. From that point on you have to destroy the virtual machine, which is completely counterproductive on a large system. There is a fundamental flaw in the setup that can be very dangerous, potentially. So that needs to be avoided; whoever writes the software for doing that needs to make sure that that cannot happen.

            I have fed that back to the developers. I don't know whether they're going to make that change, but they can't put that responsibility onto customers. It's their software that needs to be able to not allow that to happen. I've not had any response to say, "Yes, we'll do it." So that's a little bit of a fault as well. When we do give feedback we don't get any commitment. Like this survey, we're being asked the questions, but when we give feedback, we don't actually get any response at all.

            What do I think about the stability of the solution?

            When it's backing up, it's okay. We've used it to restore the system and that restore system worked. We get an email report on various operations, so we know if something has failed or not. It's operating fine.

            What do I think about the scalability of the solution?

            We've not encountered any trouble with scalability.

            How are customer service and technical support?

            Their tech support is okay, but they don't respond in time to sort out the problem. We sorted it out ourselves. We fed back the answer. There wasn't any thank you. There wasn't any acknowledgment. There wasn't even any appreciation of what we'd actually done, something like, "Yeah, yeah, you shouldn't have done that." That kind of thing. Very basic support. There is a willingness to help and respond, but in actually solving the problem, they're not very good at all.

            Then, once we did solve it, there was no understanding of what had been done, so it's at that level that it is lacking. This issue was over New Year's time. I was actually on holiday in India. I had to waste a whole day rebuilding a system from a corrupt backup. And again, no support from the Vembu guys, at all. Once we showed them what had been done, again, no acknowledgment that they'd safeguard this in the future.

            It has been several months now and I'm not in a position to be chasing them to improve the product in that way. So it's still there, in potential, for future Vembu customers to hit the problem that we had and they might not be as tolerant or be able to fix it. We're an IT company ourselves, so we do understand the nature of the software that they're running and the problems, but there are major flaws in the design at set up time.

            Which solution did I use previously and why did I switch?

            We haven't actually switched. We do use Microsoft Azure backup systems. We've used our own online backup systems. We've used in-built data center backup solutions a well, so there are a number of solutions. All of them have their weak points. The Vembu one is working and it's stable.

            How was the initial setup?

            We had problems, initially in setting it up. There was a major bug and the backup process, it corrupted one of our virtual machines which was a live customer system. That wasn't very good. Now that has been sorted and we know how to avoid it, but at the beginning, it wasn't a good system. It has been fixed and it has been working fine since.

            It was supposed to be straightforward but it caused major technical issues that were difficult to fix. They were actually unfixable, the problems. We had to basically destroy live production systems.

            What's my experience with pricing, setup cost, and licensing?

            Pricing is a good value.

            Licensing seems okay. I suppose the more volume you put through the system, it would be good to have a volume licensing discount. We're a managed IT service provider, so we're backing up not just our own systems but all our clients'. In that regard, as we grow, we're putting business through Vembu. There is not any specific partner incentive at all. So that would be nice to see.

            Which other solutions did I evaluate?

            Microsoft Azure. I can't remember the others but there were a few; the data center ones, but I haven't got specific names. The in-built ones in VMware.

            When you do a search on Google about half a dozen pop up and we looked at some of them. With some of them were put off by their business models. So even before we evaluated them, their business models weren't acceptable. The nice thing about Vembu is the subscription, on a monthly basis. It fits into our business models.

            What other advice do I have?

            I would tell others looking into implementing this solution exactly what steps need to be done in the setup. I've actually documented it, and I've passed that on to the Vembu guys. Take that, and make sure that things are set up very clearly, not, "There you go, it's very straightforward, it'll take you five minutes." It's not like that at all. The marketing of the setup is so misleading. It can cause a lot of problems. They need to be more honest in the way things need to be set up. That would be okay, that doesn't put people off when you have to go through a process. But just saying it's straightforward and it's simple is a bit of a lie, especially if it causes a lot of problems. So there needs to be more documentation on exactly what to set up in what order, and how to do it and what not to do.

            Regarding technical support, sometimes, if you pick the wrong time of day to get through you get this constant "We value your business, we're busy at the moment..." and you can be on the phone for ages because it gets redirected to America. You get the feeling that they're not actually busy, they just have some automated lady giving you a message. Again, that engenders mistrust in the technology. It needs to be not advertised as 24/7. It needs to be advertised with the specific hours that support can be provided. That would help a lot, not just saying 24/7 and then not actually providing it.

            It goes to America, but it is actually answered in India. It's all confusing. If it's 3 o'clock in India, we understand that they'll be asleep, so why not say we operate at these times, and people will understand that, rather than pretending redirect to an American number, where you're expecting somebody to pick up the phone. But they're picking it up from India at 3 o'clock in the morning. It's forced us to be hanging on to the phone for a long time, while nobody has got any intention of picking up the phone.

            In terms of my rating of the solution, I have to do so on two levels. The first is the implementation and that would be a two out of 10. It was bad. But in terms of once it's operating, I would give it a nine.

            Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
            it_user683346
            Senior IT Technician at NSM (Sidcup) Ltd
            User
            The intuitive GUI, Ease of Use for doing any type of backup.​

            How has it helped my organization?

            It has provided us with a value-added service for our customers, aiding us in becoming a one stop shop for all IT and Communication requirements.

            What is most valuable?

            The intuitive GUI, ease of use for doing any type of backup.

            What needs improvement?

            The Support for Exchange 2016 mailboxes, a daily report for all customers on their last backup (Current report misses some information)

            What do I think about the stability of the solution?

            The Backup solution has been very stable and any issues have been promptly addressed by the Vembu support team.

            How are customer service and technical support?

            Customer Service:

            Customer service is always excellent.

            Technical Support:

            Technical support is always excellent.

            Which solution did I use previously and why did I switch?

            We switched to another solution only because vembu were discontinuing the product, glad to hear they continued it and we came back on board.

            How was the initial setup?

            It was extremely simple to setup and we were working in no time at all.

            We advise them to check out other solutions but we are very competitive. We license by server/application and storage allocation.

            What about the implementation team?

            In-house.

            What was our ROI?

            It is between 15–30%

            What other advice do I have?

            We advise them to check out other solutions, but we are very competitive. We license by server/application and storage allocation.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.
            it_user651546
            Second Line / Drifttekniker at a tech services company with 51-200 employees
            Consultant
            The valuable features are central management and control of allowed space per client.

            How has it helped my organization?

            It gave us an easy to use and stable backup service to offer our customers for a low price.

            What is most valuable?

            Central management and easy control of allowed space per client makes end user and client management easy.

            What needs improvement?

            The service is built on MCALs, so implement a policy in which someone keeps refilling these. But overall, MCAL is a nice way to be dealing with licenses.

            What do I think about the stability of the solution?

            We ran into some problems in which the server hosting the backup service needed to be restarted once a week. We contacted support and they resolved the issue within a week!

            What do I think about the scalability of the solution?

            We didn’t have any scalability issues.

            How are customer service and technical support?

            Technical support is excellent.

            Which solution did I use previously and why did I switch?

            We did have a previous solution, but it was almost 10 years ago. We were not happy. The provider and the software didn’t work as we hoped. We called it “one-time-backup” internally.

            How was the initial setup?

            The setup was straightforward and support was always available if needed.

            What's my experience with pricing, setup cost, and licensing?

            The cost is low and has always been. We haven’t found any cheaper solution for our demands. By using the MCAL, we feel safe and secure. It is kind of “straightforward” to add new licenses for the backups.

            Which other solutions did I evaluate?

            We did evaluate other solutions.

            What other advice do I have?

            Use the support. They are knowledgeable and will resolve any issues you may have. They will contact you directly so that you have a person to talk to. You can tell that Vembu focuses on customer support.

            Another plus is the ease of use for the users. In our environment, we sell it as a service and our customers install the backup-client themselves.

            When migrating systems or doing a reinstall, Vembu has a really easy-to-use system to re-implement the backup jobs and rules. Short spoken: The end user experience is great and easy to use!

            Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
            it_user624774
            Director of IT at a performing arts with 51-200 employees
            Vendor
            The online backup feature allows me to store my backups off-site.

            How has it helped my organization?

            Our backups are done on a nightly basis. We don’t run out of space on the backup drives; no tapes/hard drives have to be stored or swapped out.

            What is most valuable?

            The online backup feature allows me to store my backups off-site without having to physically drive them somewhere.

            What needs improvement?

            There have been times when the backup hangs and does not complete possibly due to a connection issue. Stopping and starting the service usually works to restart it. It would be good if there was a way for it to automatically restart.

            There have been times when stopping and starting the service did not work and I had to call support. This has not happened recently, though.

            What do I think about the stability of the solution?

            There were no stability issues.

            What do I think about the scalability of the solution?

            There were no scalability issues.

            How are customer service and technical support?

            The technical support is good. They are always willing to help and will see the problem through, right up to its resolution.

            Which solution did I use previously and why did I switch?

            Initially, we did onsite backups to tapes and then to hard drives. We switched because we wanted an off-site solution.

            How was the initial setup?

            The initial setup wasn’t too bad. Once we got everything working, it has been running okay.

            What's my experience with pricing, setup cost, and licensing?

            It is easy to add products. The pricing is reasonable.

            What other advice do I have?

            You should definitely consider using this tool, as an off-site backup option.

            Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
            it_user595746
            Network Engineer at a tech services company with 51-200 employees
            Consultant
            Support was one of the biggest things that I enjoyed about StoreGrid, but that changed recently

            Pros and Cons

            • "I enjoy the ease of the UI and how simple it is to use compared to other products."
            • "They had a good product and tried to change things by going to a different product. They should have tried to stay with a product that is a proven solution and successful."

            How has it helped my organization?

            The biggest improvement has been the ability to allow us as an MSSP to continuously gather extra revenue from this software, so we can use it to back up our clients' data offsite. This is one of the reasons why we enjoy the product and we've enjoyed using it for this long.

            What is most valuable?

            When it comes to backup software, one of the biggest things that I use to enjoy about StoreGrid, this changed recently, was the support.

            I enjoy the ease of the UI and how simple it is to use compared to other products.

            What needs improvement?

            They had a good product and tried to change things by going to a different product. They should have tried to stay with a product that is a proven solution and successful.

            One of the biggest things that they lack at the moment, which their competitors currently have, is a hardware device that we can deploy at a client's location. We can have local backup stored on the device and replicate over to our cloud. That's basically one of the biggest concerns that we see for their company that we currently think they are lacking compared to other competitors.

            Two or three years ago, they had an amazing support team, especially for the StoreGrid product, which is something that we're currently using. But around a year and a half ago, they brought out a new product called BDR, which from my understanding is horrible. We tried it and didn't like that the support just started going down a bit. They started transitioning more to the BDR side and left the StoreGrid part out.

            What do I think about the stability of the solution?

            The system is very stable. It's ideal for our day-to-day basis. I've been using StoreGrid ever since I started working here over five years. It's a good product. We haven't upgraded to the latest patch they've released, and the product still works fine. Overall, we think the actual system software works great. 

            I have encountered some stability issues, but certain things are awkward to do when it comes to restoring and pulling data, e.g., cracking Exchange databases, pulling emails, and restoring mailboxes.

            How are customer service and technical support?

            I would give technical support a five out of 10, because we've had issues in the past where calls haven't been answered. I do call them a lot and the majority of the times, I'm going to the United States, although I know this company is based out of India, and they have offices here. However, when I call during the weekends I've had the following issues:

            • Calls which aren't being picked up.
            • Phone rings for hours.
            • Calls go directly to voicemail.
            • Emergency over weekend where they didn't get back to me for over 32 hours.
            • Often takes over two days for me to get somebody on support.

            Originally, it seemed like they were staffed for the actual support need, but now it doesn't appear like it. Only in the past few months have I seen minor improvements. I do understand that in the past year or so, there have been some changes.

            However, when it comes to knowledge, they're always willing to help; I would say they're always on top of things. As for being knowledgeable, I would rate them as an eight out of 10.

            Which solution did I use previously and why did I switch?

            I didn't previously use a different solution. I really don't remember because when I took on this position, the solution was already out here. From my understanding though, we did use a similar solution. It really comes down to pricing.

            How was the initial setup?

            The initial setup was straightforward.

            What's my experience with pricing, setup cost, and licensing?

            It's fairly simple and easy, and they make our lives a lot easier when dealing with the licensing and actually purchasing licensing, keeping them in the vault, keeping them in our bank. It gives us an additional way to resell and earn a little extra here and there from other clients. When we do build out servers, backup servers, for them and we have them out on site, we can obviously use the licensing to license their system to obviously mark up and make some money.

            Which other solutions did I evaluate?

            Somebody already took on that decision prior to my being here.

            What other advice do I have?

            Give it a chance. It's a decent product, although not the best of its kind. It is lacking in certain aspects. A piece of hardware being deployed out at a client's office would be ideal. There are a lot of products out there, and it's in the middle of the pack.

            Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
            it_user599031
            Consultant at heXel
            Consultant
            The usability is valuable. The support side of it is sometimes a bit hit or miss.

            How has it helped my organization?

            On the client side of it, the ease of installing the software and getting it up and running: Each version they bring up, it gets better and better.

            What is most valuable?

            • The support side of it
            • The usability, the ease of it: It is user friendly. We've tried other software before and it wasn't that great on the user front, but this software seems pretty straightforward.

            What needs improvement?

            While it's hard to say, the support side of it is sometimes a bit hit or miss; the tech support. Generally, I would say about 70% of the time, they're pretty good. They're pretty accurate on what we want, and the odd times, I think it’s lost in translation.
            We've had a few bugs with the software and, for some reason, we've always had to get their support to dial in to fix it. It's not something that we can fix ourselves, really.

            What do I think about the stability of the solution?

            Generally, we have not encountered any stability issues.

            What do I think about the scalability of the solution?

            So far, scalability seems OK. We've only grown, not masses, with this software, so it's hard to say, really.

            How are customer service and technical support?

            Technical support is 7/10, on average. They could make it better by improving the speed of responses. Sometimes, they'll dial us back in a few minutes; sometimes, it takes them half a day before they have a look at it.

            Which solution did I use previously and why did I switch?

            We previously used a different solution. The ease of user feel is really the reason we switched over to it.

            How was the initial setup?

            The initial setup is going back quite a while back. I think it was in the middle: it wasn't too straightforward; it wasn't that tricky. It was average.

            What other advice do I have?

            It's pretty straightforward to use once the software gets going.

            Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
            it_user170502
            IT Consultant at a tech services company with 51-200 employees
            Consultant
            Vembu as an organization failed to deliver on their StoreGrid software during the time that we used it

            Valuable Features

            We were looking for a product with Automatic backup replication and a product that would support MSP rebranding.

            Improvements to My Organization

            I wouldn't use the term 'improved' as the product implementation in the end was a complete failure. The implementation however did serve the purpose of allowing us to grow our BDR service offering from a technical perspective by seeing how things shouldn't be done and then looking at ways of overcoming these issues.

            Room for Improvement

            The vendor support service. Operating out of India and not really taking into account the time difference for support tickets meant we were getting responses to our support requests at midnight, when no one was at work to be able to address them. High priority issues which should have at most a 2 hour SLA were not responded to because the support service was not 24x7. The vendor support SLA for this product was terrible.

            Use of Solution

            We used it for 12 months.

            Deployment Issues

            The Linux based deployments were fairly easy to manage, however the constant updates were annoying. The MYSQL databases would corrupt themselves which then required a support technician to resolve. Backup jobs would report as have run successfully and then when we checked the data the job had only run for 1 minute

            Stability Issues

            There were issues with the software's ability to handle low bandwidth connections such as ADSL. There were stability issues with running the software on both windows and linux, the advancements of the updates to resolve issues would fix some issues and then create more which points back to issues with Quality Assurance.

            Scalability Issues

            The service was able to handle our requirements from a scalability perspective. There were no issues with being able to scale the product upward, however the demands of the software on the hardware CPU would require that the supporting backup server hardware would need to be improved as demand increased.

            Customer Service and Technical Support

            Customer Service:

            Extremely Poor. There were no real SLA's available and when we tried to contact our Account Manager for the product they would not respond sometimes for 5 hours after we contacted them.

            Technical Support:

            When they eventually responded they were actually very knowledgable on the product.

            Initial Setup

            Slightly complex, as the installation requires MySQL which is not native to windows so running on windows or Linux requires knowledge of command line for MySQL.

            Implementation Team

            In-house, we were required to know the product to be able to support it as much as possible prior to engaging vendor support.

            ROI

            About $50,000 of lost revenue due to Research and Development Capital expenditure and Labour to setup, we never got the product into a position where it was profitable.

            Pricing, Setup Cost and Licensing

            The original setup cost was supposed to be around $25,000 of R&D investment. We are not using this product anymore, it was never profitable for us. I don't recommend investing the time into pursuing this product.

            Other Solutions Considered

            No this one was chosen based on price and rebranding potential.

            Other Advice

            Look at Dell App Assure.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.