If you were talking to someone whose organization is considering BlackBerry Enterprise Mobility Suite, what would you say?
How would you rate it and why? Any other tips or advice?
Have a look around. There are a lot of products out there now that have similar capabilities. BlackBerry may be a market leader but there is a whole lot of stuff it does that you may not require. I would rate BlackBerry at seven out of 10 because it's too difficult to manage ourselves. We have to get a third-party in to do that. The fact that it breaks on some end-users' devices is also a concern and just the frequency and complexity of upgrades.
Make sure you read the planning guides, so you can thoroughly plan your architecture accordingly.
The product is good on its own. Take the time to focus on how the product will be integrated into the existing infrastructure to make it work the best way possible, which will result in the best user experience possible.
It has the easiest setup. You don't have to configure some picture changes in your firewall, and punching out holes in there. It has an easy infrastructure, which is very easy to explain, and very quick to obtain an overview. We are able to get our hands on pre-release software and share our feedback safely with the product management. Also, this is the same in the case of feature enhancements.
I've always backed BlackBerry, in fairness. I've always liked it from a very early stage. My advice would depend on where you are. We're in a very restricted, audited environment, and it does everything we need it to do. If you want to protect your stuff, then it's probably a good way to go. I think it's a very solid product and people generally like it. We're at very early stages of moving from GFE (Good Technology for Enterprise) to BlackBerry Work, so we're seeing tasks and notes which the general population of the bank hasn't had before. But unfortunately, we're only in a technical pilot at the moment. We go to pre-live user pilot next week, so I could probably give you more feedback then, but everything seems to be fairly good at the moment and people are enjoying it. It has always worked for us, although I'm slightly biased because I manage it and put it in. But unless there is an outside issue somewhere, like the phone network or the like, it's reliable. I can be out and about and get my emails. They come in quicker than they do to Outlook, so it does everything I need it to do when I'm out on my mobile device.
It is a straightforward product, but it definitely needs support.
Don't hesitate to contact the vendor for help, if needed. Also, be sure that your use case is met by the product; for example, the security. Perhaps you don't need to have security because your environment is not very sensitive. Check issues like that. I give it a 10 out of 10. All our user adoption is done, and the experience has been very good, no problems.
If you are trying to go from Good Control to UEM, I would highly recommend going the rip and replace method. Where you set up a brand new environment and go make your users have to deactivate off of one and activate on the other. We tried to go with a method of being the least invasive for our team members, and in hindsight, I wish we would not have done it. It seems like there is more room for issues. Our biggest concern is security, and Blackberry definitely meets our requirements in regards to security, which is why we still have it.
My advice depends on what industry you're in. If you are in a highly regulated industry such as ours, you need to take into consideration the ease of use of the product. We are in the highly regulated insurance industry, and from a security standpoint, BlackBerry best meets our needs. If a solution is not easy to use, people will just find something else to use. If you make it too difficult for them to use the product, make it difficult for them to edit documents, view emails, or share content, they'll find ways, outside of the container and the space to do the same thing - such as personal email, personal shares - as opposed to using the corporate mobility suite. I give Blackberry UEM a seven out of 10. From my customers' standpoint, it's reasonably easy to get set up. It's just there, and it just works. There is a lot more functionality we would like to release to our customers but, due to infrastructure restraints on our part, plus all the requirements that are always in place to install or stand up new infrastructure, or integrate with any new releases, it takes us some time to do that. We're working on that, and some of that is our issue. But, the on-premise solution, which we're using now, makes it difficult to easily get up and going, and get into our customers' hands, and get them trained on it.
You should do a proper architecture assessment and know how the product will scale and fit in your environment. Will you need more than one server, or just the one server, for all your usage? Definitely do some planning from a disaster recovery perspective about where you want to have your UEM servers running in the event of a disaster. Do some thorough planning on licensing. Pick the pieces that you need carefully, because there is a significant licensing cost.
I would definitely advise having somebody supporting you when setting it up because you can create a very secure setup. As we are in the defense industry, we wanted a secure setup and used consulting and support to create a good setup. If you create such a setup, a secure setup, you will have a really fine solution. I rate it an eight out of 10, which is quite good. It is not perfect, but it's on the way to perfect. If there are a few more features and there is a little more advancement, I think it's a very good solution. We have a good solution, satisfied customers within our company. The stability is very good. It is running quite well.
It's a good, secure product. It still needs a little more development to grow. I would say test it and see if it fits. Overall, I give it a strong seven out of 10. The reason is that work is needed when it comes to other platforms, such as Windows and Mac. But as for mobile devices, I think they're spot on.