If you were talking to someone whose organization is considering IBM Datacap, what would you say?
How would you rate it and why? Any other tips or advice?
For a company that wants to install Datacap, make sure to choose a suitable person to manage it. It can't be a regular IT person. You have to check the laws in each country before implementing Datacap. We have to know the law for a retention policy before starting to implement it. I would rate it an eight out of ten. Datacap has all of the features that we need.
Manage expectations and confirm you have actual buy-in from upper management. We plan to expand our use of automation in our organization. We have integrated the solution with non-IBM tools. I attended the technical track. I learned about the upcoming improvement, which is coming with the Datacap software. We are looking forward to that.
It is not easy, but it is worth the time to configure and set up. The benefits dramatically outweigh the cost and labor of implementing and using it. Make sure that you are using it for the right reason. There has to be a compelling, valuable reason why and where you are going to put this product in, and you have to pick the right thing. Otherwise, you are wasting time and money. We are using it for automation projects. It is something that we want to continue to invest in and use.
They've got to stop chasing their tails and putting new things in it. At the moment, they need to stabilize it. Once that is done, this will allow the sales reps to sell it, then they can go ahead and start doing the fancy stuff.
I rate Datacap at eight out of ten. I'm very versed in the product, I know it very well. It's very flexible. I like the flexibility because I have worked with other products that have more of a black-box approach. Datacap is not a black-box approach. You know what's occurring through that solution inside and out, and you can tweak it or tune it. I rate it at eight, and not a nine or ten, because we constantly have the complexity, customers telling us this solution is complex, overall. We tend to train customers after implementations of a week to two weeks of our own guided training, but it really takes someone, hands-and-feet, working with this solution for quite some time to really grasp all the concepts. We implement complex solutions and, sometimes, it's not as easy for a customer to acquire that knowledge after our departure.
I think it is top of the market but there's always room to improve on it.
At the end of the day, our customers have a great night's sleep knowing that their software is being installed, maintained, and developed properly.
I do a lot of the business analysis or project management in our company. I have seen the difference that it makes to our customers to implement a technology like Datacap or FileNet. I would definitely recommend this solution depending on the need and situation. If they need help with sales, or something along those lines, Datacap is not the first thing that I would think of. That would be more of a CRM tool. When it comes to wanting to eliminate a lot of human error, wanting to streamline a lot of internal processes, or even if it's just cutting expenses, increasing cashflow, and revenue overall for the business, then I would recommend Datacap, and additionally FileNet.