What advice do you have for others considering Oracle CRM?


If you were talking to someone whose organization is considering Oracle CRM, what would you say?

How would you rate it and why? Any other tips or advice?

ITCS user
33 Answers

author avatar
Top 5Real User

I would rate Oracle CRM an eight out of ten.

author avatar
Top 5LeaderboardReal User

I recommend the product, but only if you are planning to have a longterm contract. I understand that there are other solutions on the market and they might be cheaper but if you like to have a long-term contract and you like to integrate Oracle is the best option. Furthermore, If you don't have the intention to integrate with any ERP, then this is one of the best options, together with Salesforce. In our case, we prefer to have the product for the same vendor. That's why we didn't choose Salesforce, even though Salesforce might have a better recommendation or a better ranking. Both of them, Salesforce and CX are on the top five worldwide and in the Cloud. We are planning to put CX in another plant during this next year, 2021. And we are very happy with the product. I rate Oracle CRM a nine out of ten.

author avatar
Top 5LeaderboardConsultant

I don't know if we plan to keep using this solution. I know our company likes the product and wants to use it. I would recommend this solution. It is a really solid and useful product, but to really take full advantage of this solution, you should be a really big sized company. It is an excellent product for big companies that manage so much data. It is not a cheap solution, so be sure that your company size is aligned with this kind of product. I would rate Oracle CRM a nine out of ten.

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