If you were talking to someone whose organization is considering SailPoint IdentityIQ, what would you say?
How would you rate it and why? Any other tips or advice?
The solution can be deployed both on-cloud and on-premises? It's pretty stable and simple to use. I have recommended the solution to three customers who have opted for it. I would recommend this solution to others. From the perspective of its performance I would rate SailPoint IdentityIQ as a nine out of ten, in light of its identity governance.
If you want to use a non-Microsoft application, then, for sure, go with SailPoint, but if your use cases are only using Microsoft applications, then go with Microsoft. I would rate SailPoint IdentityIQ a seven out of 10.
I would absolutely recommend this product. It is a good product. I would rate SailPoint IdentityIQ a nine out of ten.
I have my doubts about what is the best way to set up this solution. It is not only an issue with this solution but for others as well. We have two flavors of the solutions, software-as-a-service(SaaS) and on-premise. None of our customers is ready to choose one of those because if you are on-premise, generally, it is fully featured. It is easier to integrate with another system but it is not going to satisfy the customers that want a solution on the Cloud. On the other hand, SaaS or Cloud solution may be better for you but you might have a lot of legacy systems that are not ready to work perfectly with a SaaS solution. At this point, the main issue is to figure out what solution is best at the present time, on-premise or SaaS. This decision can be very difficult. You need to be careful with the decisions you make because if you choose an on-premise solution right now you most likely are going to be on the cloud in three years. You need to keep this in mind. The industry is going in that direction. I rate SailPoint IdentityIQ a nine out of ten.
I would rate SailPoint IdentityIQ a nine out of ten. I am happy with it.
Our organization does not have any business relationship with the product. I don't believe I would recommend the solution. I'd advise other organizations to use NetIQ instead. It's a better solution, in my opinion. I'd rate the solution five out of ten overall. 80% of my job is handling a software spike. If the project has failed, then I'm the one coming in to help clients and doing it for them. I've noticed that 80% of all SailPoint implementations do not go well.
The advice that I would give to people considering SailPoint is to be sure you get a good experienced service integrator to help you with the product. Somebody who has done it before knows the best ways to implement it and make the system work properly to meet your business application. They have the battle scars and can help you navigate around any potential issues On a scale from one to ten where one is the worst and ten is the best, I would rate IdentityIQ as a nine-out-of-ten.
The project that I worked on involved an on-premises deployment, although it can also be deployed on the cloud or in a hybrid cloud environment. My advice to anybody who is implementing this solution is to not begin without having the specification written and documented in advance. If you are implementing it for a client then you want to understand everything that the client wants to use, in advance of implementing. SailPoint is very good when it comes to Identity Management, although I would appreciate it more if it were simpler to use. I would rate this solution an eight out of ten.
I would rate it a seven out of ten. Not a ten because of the support and because of the high price.
We have some old processes in place that need to be revisited and updated. Those, of course, made our implementation a little bit late and we ran into some issues. One of the hurdles has been that people are used to the old method and when a new change comes in, a lot of people are not very open-minded to it. So it takes a lot of training and convincing about this new technology. We need to make changes to the way the form looks, the process. We had to make a lot of changes to the current processes. We had very outdated processes that were not working well for us because we had to get a lot of exceptions. And any exceptions you make, you tend to break automation and start doing manual processes, and that slows down productivity. That was a little bit frustrating and a lesson learned. Feedback from the client and explaining to them why we're changing some of the processes, policies, and standards was challenging. But we had to do a lot of cleanup before doing the implementation. We had an old system that was there for more than seven years. So that product was almost at the end of its life and we had a lot of complaints from the client that they were fed up with it. They wanted a change. But they were not expecting a change to the forms and the processes. They were expecting us to just solve the issues and move on, not a big system change. So we're training people. We created a lot of videos for them to play back when they request things. That helped a lot. We created a blog for them to give us any of their feedback. So we can make improvements because we are still in phase two of our implementation. We still have three more phases to go. For advice, I would say to make sure you gather your requirements first. Make sure you have more thoughts, make sure you know what your pain points are and what are you expecting to get out of the product that you select. That will help you a lot in selecting the right vendors. Secondly, have some solid use cases, and when you use those use cases, most of the time you should know the answer to the questions. That will help you in identifying who can meet your requirements. Do your diligence in terms of getting some references. Specifically, references for a current implementation from another customer. Getting that information from that customer will help you a lot in terms of how their implementation went, and what their pain points were in implementation. I would give the solution a nine out of ten. When every possible manual process we have right now can get automated, I'll give it a ten. We still have some processes that we have to do manually.
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