What advice do you have for others considering Unitrends?

If you were talking to someone whose organization is considering Unitrends, what would you say?

How would you rate it and why? Any other tips or advice?

66 Answers

author avatar
Top 5LeaderboardReseller

I wouldn't recommend this product to potential customers because it's an appliance-based model, and you'll be locked in with that vendor. You'll have to pay whatever that vendor demands for the hardware. It's always best to go with a software-based solution because it scales, and basically, it's flexible for you to use compared to the hardware-based model. I heard that they have software now, and you can deploy a software-based model and work with that. You don't need to tie yourself to their hardware. The other thing is the fact that the hardware becomes an area of support. For example, I have one customer in the industrial sector. Three years ago, I sold them an appliance, and right now, that hardware is at the end-of-life stage. He needs to purchase new hardware unless he has some agreement with Unitrends, which they call a "pledge agreement." You pay more when you buy the appliance, but in exchange, when you renew their support, if the hardware reaches the end-of-life stage, they'll basically replace it. On a scale from one to ten, I would give Unitrends a 7.

author avatar
Top 10Real User

I do like that they keep improving the website user interface. It is much more user-friendly than the one years ago and makes it easier for an administrator to make configuration changes.

author avatar
Top 5Real User

If you go Unitrends, then buy everything from them. I don't even think you even have a choice anymore. After us and another big client, they told me they did away with the idea of selling their software. They only sell solutions that are their hardware and their software. You can't install it on your own equipment anymore. Also, beware of the forklift upgrades that are required at a certain point. On a scale from one to ten, I would give Unitrends a rating of seven.

author avatar
Top 5Reseller

In summary, this is great software and we like a lot of features. I would rate this solution a ten out of ten.

author avatar

My advice would be to follow the recommendation when you do the planning and installation. If you don't you're going to run into trouble. For what it's designed for, I will rate this product a nine and a half out of ten. It is pretty much the best product out there for what it claims to do. They've lived up to just about every promise they have made on marketing and on their website.

author avatar
Real User

It hasn't improved our backup because of the signal comeback with their solutions. They purchased RDR, but we don't know whether, I believe there's new functionality now in the current version, but it's not quite there yet. But there's still the pitfall there. If the database gets corrupted you lost access to your data unless it's stored under the appliance. So, you are basically doubling up on your data storage. So, I can't really say much more than that.

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