I provide managed IT services for a bunch of doctors. I mostly work for healthcare providers. I use it for pretty much everything IT: server management, control management, and desktop management.
They are providing our RMM and PSA tools, as an all-in-one solution tool for MSPs. I am internal IT, but the same concept applies. I am an internal IT manager for a company which has about 250 staff between Australia and India. I came from an MSP, so I knew the way an MSP can help us run, e.g., how you can use different monitoring tools to cut down on management of endpoints and having to go through all those processes manually when you can just use tools to automate them.
We are a managed IT support company. We use Atera for ticketing, keeping track of work with our clients, and monitoring our clients' computers and devices.
In the beginning, we were using Atera to go into companies and get them onto a remote management system. Many of the companies that we worked with didn't have any type of remote management. We also utilize it for invoicing services, when we have to go out to a customer and help fix different things, and that has been very helpful.
I use Atera for managing and supporting our customers' computer environments. The use case is for remote support, monitoring, and management of their IT systems. I am the only technician working with Atera and I manage 150 endpoints, with plans to increase this number going forward.
We are using Atera as a managing solution. I am an MSP. We provide our clients support services and protection. We are using Atera to get control on a machine, results, information, license keys, serial number information, performance on the machine, and rates of the hard drive, e.g., if it is SSD or HDD. Everything is possible to do. As well, we are running the background scripts without interrupting users. We are running the command line and PowerShell, if we require it. It seems like an easy, light tool to use.
Network Administrator at a university with 51-200 employees
Real User
2020-11-03T19:03:00Z
Nov 3, 2020
Our use cases depend on the customer's requests. We need to provide an automation script. We check for feature availability in terms of the two print automation scripts that they offer. If they don't have it then we create customized scripts. It provides remote automation.
We use Atera as endpoint management for multiple companies that I service. Basically, they don't have a domain, each one is an individual. It allows me to manage them as if it was on an active directory, but it's not. I can push out commands through the agent that's on each endpoint.
Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use...
We use Atera for endpoint support and updates.
We are using it for ticket tracking and importing projects, but we're moving away from it.
We are using Atera daily in our organization as an IT management solution.
I provide managed IT services for a bunch of doctors. I mostly work for healthcare providers. I use it for pretty much everything IT: server management, control management, and desktop management.
They are providing our RMM and PSA tools, as an all-in-one solution tool for MSPs. I am internal IT, but the same concept applies. I am an internal IT manager for a company which has about 250 staff between Australia and India. I came from an MSP, so I knew the way an MSP can help us run, e.g., how you can use different monitoring tools to cut down on management of endpoints and having to go through all those processes manually when you can just use tools to automate them.
We are a managed IT support company. We use Atera for ticketing, keeping track of work with our clients, and monitoring our clients' computers and devices.
In the beginning, we were using Atera to go into companies and get them onto a remote management system. Many of the companies that we worked with didn't have any type of remote management. We also utilize it for invoicing services, when we have to go out to a customer and help fix different things, and that has been very helpful.
I use Atera for managing and supporting our customers' computer environments. The use case is for remote support, monitoring, and management of their IT systems. I am the only technician working with Atera and I manage 150 endpoints, with plans to increase this number going forward.
We are using Atera as a managing solution. I am an MSP. We provide our clients support services and protection. We are using Atera to get control on a machine, results, information, license keys, serial number information, performance on the machine, and rates of the hard drive, e.g., if it is SSD or HDD. Everything is possible to do. As well, we are running the background scripts without interrupting users. We are running the command line and PowerShell, if we require it. It seems like an easy, light tool to use.
Our use cases depend on the customer's requests. We need to provide an automation script. We check for feature availability in terms of the two print automation scripts that they offer. If they don't have it then we create customized scripts. It provides remote automation.
We use Atera as endpoint management for multiple companies that I service. Basically, they don't have a domain, each one is an individual. It allows me to manage them as if it was on an active directory, but it's not. I can push out commands through the agent that's on each endpoint.