How do you or your organization use this solution?
Please share with us so that your peers can learn from your experiences.
This product is used for our entire IT ticketing system. We are now going to be using a module for IT asset management and I have started working with incident management. In two weeks from now, when we transition to version 3.0, I will be implementing change and problem management functionality. We have three departments that use the same ticketing tool.
We are a technology company providing services using satellite for last-mile connectivity. We have 80,000-plus end-miles and provide connectivity within India only. These 80,000 nodes are VSAT (very small aperture terminals). We are using the solution for a service desk model to help manage customer complaints through our ticketing system. We have it on our own cloud. Initially, it was a hosted and physical-server model, but now we are using a combination of our physical server as well as our own cloud. It is within our own infra.
What do you like most about Infraon Desk?
Thanks for sharing your thoughts with the community!
Can you share with other users what your preferred choice is for help desk software and why? Did you compare it to other solutions?