2021-05-11T23:54:00Z

What is your primary use case for Infraon Desk?

1

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

ITCS user
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22 Answers

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Top 20Real User

This product is used for our entire IT ticketing system. We are now going to be using a module for IT asset management and I have started working with incident management. In two weeks from now, when we transition to version 3.0, I will be implementing change and problem management functionality. We have three departments that use the same ticketing tool.

2021-07-08T07:01:00Z
author avatar
Top 20Real User

We are a technology company providing services using satellite for last-mile connectivity. We have 80,000-plus end-miles and provide connectivity within India only. These 80,000 nodes are VSAT (very small aperture terminals). We are using the solution for a service desk model to help manage customer complaints through our ticketing system. We have it on our own cloud. Initially, it was a hosted and physical-server model, but now we are using a combination of our physical server as well as our own cloud. It is within our own infra.

2021-05-11T23:54:00Z
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