Manager at a computer software company with 501-1,000 employees
Real User
2020-12-03T14:22:00Z
Dec 3, 2020
We are using it as a technical support incident management for our external customers. We use it internally to track for incident management. We use it for the customer portal and reporting.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
We are using it as a technical support incident management for our external customers. We use it internally to track for incident management. We use it for the customer portal and reporting.