Please share with the community what you think needs improvement with ManageEngine SupportCenter Plus.
What are its weaknesses? What would you like to see changed in a future version?
I would like to see some kind of project management or portfolio management in a future version.
ManageEngine is pretty good with support. They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately.
There is no cloud-based version and it would be helpful if it were available. Insurance and banking features need to be improved.