Please share with the community what you think needs improvement with Sophos Intercept X.
What are its weaknesses? What would you like to see changed in a future version?
We haven't had any issues with the solution, so I can't speak to any improvements that can be made at this time.
To be a perfect product, the price would have to be a bit better.
We’ve only been using the solution for two months, so we don’t have a grasp of the full system to comment too much. They might want to offer an MSP model for licensing, to offer the solution as a software as a service.
The price of this solution can be improved. The lesser the price, the more people will purchase it in the future, and it will become more popular and more widespread.
I guess really the best part of the package is the same thing that could use the most improvement. The machine learning is good and it is already developed in the database and its engine. I guess they already have processes to cover more intelligent attacks. I am not sure about the improvements possible in this area. They have developed it to discover new attacks. But it is just an engine. There are no features that users have to look inside it. I think allowing more user modification could improve this at least for purposes of customization. But I don't know if it is possible and it is just to continue to improve on what already works. As far as added features, I would like to see some type of event management in the product. It should not just depend on the logs only. It would be something to deal with the events on PCs in a similar way to enhance the effectiveness of Intercept X and EDR.
Something that could be improved is to better integrate all different platform available at the moment (not only allow pcs, servers but also other o.s. platforms, Android & IOS and so on too). It should be more user-friendly, automated and able to manage and analyze the logging of the operation, provided that Intercept X is one part of a more complete security solution (Syncronized Security - between firewall, endpoint, mobile devs). Logging & reporting is very important for us, especially in Italy.
Sophos Intercept X has room for improvement. We need a new version and more third-party solutions for Intercept X. Intercept X is on the cloud and some customers and some users prefer to have on-premise solutions. We need to generate a new product for Intercept X on-premise. Technical support can be improved. There could be shared support, i.e. where someone in Egypt can respond. Then I could get support for my issue or my problem faster.
Sophos Intercept X has room for improvement in the user management of live events. They should work on the logs and events. Sophos Intercept X needs to increase the interface test so that it can export to a live event.
In terms of the site-to-site VPN elements, they tend to concentrate. It's quite simple when there are Meraki devices at both ends of the VPN but if there is another user at one end, on another device, it can be a bit tricky. So they could really simplify that process a bit.
This product has room for improvement in business areas for brand enterprises. Sophos Intercept X could improve in areas dealing with business, i.e. their internal processes.