Cloud-based white-labelled RSA Management Platform

250 people affected
15 people managed
10 month project

Project Description

Provided full architecture and managed multiple implementation teams to deliver cloud-based white-labelled RSA Management Platform that includes CRM, Integration and Telematics Platform (API/ETL with Mulesoft Anypoint Cloud and Azure App Services), BI/Reporting/Predictive Analysis and Big Data Platform (Salesforce Einstein Analytics/Salesforce Partner Communities/Power BI) and NLP/Speech Recognition elements (AWS Transcribe) to manage over 10 million transactions daily and over 1.2 mln calls annually from the B2B Customers of largest North American RSA Providers.

Highlights

support from colleagues
500% cost and time improvement

Difficulties

management had to be convinced
steep learning curve
hard to meet schedule
  • Markham (CA)43.8668-79.2663
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