It allows my clients to have one central tool to manage their agile projects.
Jira Align helps us manage communication and tasks for a variety of teams without overlap.
We work on large applications, and previously, there was no way for us to track requirements in this way. We had to use Excel or Email. It is much easier now to track work. We have a team with a couple of people. Different people are working on different tickets, but some of them overlap. It is nice to have this kind of solution at your disposal where you can quickly go and see what people are working on.
We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities.