ServiceNow DevOps OverviewUNIXBusinessApplication

ServiceNow DevOps is the #3 ranked solution in our list of top Value Stream Management Software. It is most often compared to Plutora: ServiceNow DevOps vs Plutora

What is ServiceNow DevOps?

ServiceNow DevOps enables IT teams to automate change management tasks such as planning, development, testing, deployment and operations via a single dashboard surfacing a common set of metrics, he said.

ServiceNow DevOps Buyer's Guide

Download the ServiceNow DevOps Buyer's Guide including reviews and more. Updated: September 2021

ServiceNow DevOps Customers
Syntax, Bridgewater Bank, Capita
ServiceNow DevOps Video

Pricing Advice

What users are saying about ServiceNow DevOps pricing:
  • "We consider the pricing to be inordinately expensive and may deter others from choosing the solution"

Filter Reviews

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
Anthony Gregg
Technical Engineer (Retail Group) at a retailer with 10,001+ employees
MSP
Top 5Leaderboard
A stable solution that is useful for cases and incidents tracking and help desk and knowledge management

What is our primary use case?

We use it for ITIL. It is our everyday tool for ITIL.

Pros and Cons

  • "We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities."
  • "Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."

What other advice do I have?

I am in the DevOps world, so from a DevOps perspective, I know all the tools out there. Personally, when it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps, and I wouldn't use this solution for DevOps. I would rate ServiceNow DevOps an eight out of ten as an ITIL tool. It has a lot of good things about it for its prime purpose, but there is definitely room to improve. As a DevOps tool, I would rate it lower because it is currently missing a lot of capabilities from that perspective.
PR
group head it at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Easy CACD integration but excessively priced

What is our primary use case?

We use the solution for our entire internal idea simulator, with new feature functionality, ID, and product management development.

Pros and Cons

  • "I have found the ease of CACD integration to be the most valuable feature."
  • "Pricing is our biggest concern with the solution."

What other advice do I have?

There are roughly 20 people using the solution in our organization. We consider it to be user friendly. It is utilized by technical people. I rate ServiceNow DevOps as a six out of eight because of its issue with pricing.