We had already invested in network & application performance monitoring a few years ago, but our team felt that it was critical to enlarge the scope of analysis of our existing solution, get better retention times and adapt our tooling to a datacenter which is now mostly virtualized. It was also important for our team to rely on a solution which would be able to cope with the volume of data of our datacenter and offer a much more intuitive access to troubleshooting data.
With the experience we already had, the objectives were clear:
This need became urgent and we decided to take a new look at the market and realized that we could get a much better service than the one rendered by our Visual Performance Manager tools, at a much more favorable rate. We went into a test phase to look at different products in parallel and Performance Vision cumulated many advantages compared to its competitors.
The decision has been easy to recommend to our management as, on top of all these advantages, Performance Vision could do much more for much less budget. The TCO of the migration remained way under the cost of maintenance of our former solution.
We use Performance Vision on a daily basis. We have a monitoring screen which displays the performance status of our critical applications and network links. With the simple color code, we know immediately if an application gets degraded.
Performance Vision is our primary tool for troubleshooting; there are many cases in which it gave us a clear diagnostic, which we would not have achieved without such a tool. We fixed many configuration issues on the name resolution service: as an example, one server was requesting the same DNS resolution 40 thousand times an hour to access its database server; we had the DNS cache configuration fixed and improved its performance dramatically.
We also use Performance Vision to help our team make better decisions, based on actual facts; as an example, we had a certificate issue with Google Chrome. This was not an issue at the time we launched a service, given the small market share of this browser. With Performance Vision, we have been able to show our development team that it became an issue given the share of this user agent among our actual users.
After a few months of use, our feeling is strongly positive. I would recommend Performance Vision to any IT manager in charge of a critical architecture. It improves our efficiency, helps deliver better service every day and guides us to the right decision. Furthermore the Post Installation Follow-up Service, we get from SecurActive’s partner, iBO Solutions, is excellent, and brings the adequate support to extend the use of Performance Vision; we can confirm that the training and certification of their integrators is rigorously done and translates into good service. We also appreciated receiving a new major version (with no extra cost) with great new features no more than 3 months after the integration of the solution. Performance Vision’s HTTP performance module has a very strong value and this confirms that we made the right choice by switching to Performance Vision and that we shall benefit from the continuous improvement of their solution.