Accedian Skylight Review

Good Overview of Network Performance

What is most valuable?

Network control when experiencing problems indicating "the network is slow".

What needs improvement?

Combination with Avaya switches pose some problems.

For how long have I used the solution?

3 years.

What was my experience with deployment of the solution?

Combination with Avaya switches pose some problems.

How are customer service and technical support?

Customer Service:

OK

Technical Support:

OK

Which solution did I use previously and why did I switch?

No

How was the initial setup?

A bit complex caused by the Avaya problem.

What about the implementation team?

Vendor: Good expertise

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Highlights
The ability to measure performance end-to-end across the cloud data center allows us to take corrective action to keep our channels online.
The solution’s UI and single pane of glass is good. The new dashboard is modern with its new design. The look of it is not pretty, but it is efficient, which is good. It is user-friendly; you can find what you need on the interface quickly.
This solution has helped to improve the interaction between our network, datacenter, and application teams. I have used other tools, but this tool can pinpoint the root cause of my application or network issue in the majority of the cases. So, it helps different divisions or groups in the IT department to troubleshoot together and get an issue resolved. This tool helps a lot in our day-to-day networking application and IT operations.
For us, the most valuable feature is something called TWAMP that allows for real-time traffic in a way that is 10 times lighter than things like SolarWinds. It's in the sub-milliseconds of accuracy, and you can divide tasks so that you can literally see things like the tagging for Quality of Service. That had been incorrect with the carrier, but there was no way on this planet you'd be able to tell a carrier that they're wrong. I have dozens of scenarios where we found "No, that's not right," and got it resolved instantly.
It is about finding operational problems. When sites go down, we try to determine who is at fault. While there is not much finger-pointing, the solution is just trying to analyse when there is an outage and where do we start looking to fix it. The very nature of why organization chooses to use the solution is to accelerate the meantime to resolution and find where problems lie to get them rectified as quickly as possible.
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