Accedian Skylight Review

When a remote contact complains about a slow application, we can immediately pinpoint the cause of concern.

Valuable Features

The most valuable feature has been the use of bandwidth.

Improvements to My Organization

When a remote contact complains about a slow application, we can immediately pinpoint the cause of concern.

Room for Improvement

Embed a warning system to a mailbox when it exceeds the threshold for use of bandwidth over a given period of time.

Use of Solution

We have been using the solution for several months.

Deployment Issues

No issues with deployment.

Stability Issues

No issues with stability..

Scalability Issues

We encountered no issues with scalability.

Customer Service and Technical Support

Customer Service:

Do not know - we never used the customer service.

Technical Support:

Excellent technical support.

Initial Setup

The installation was done by Securactive and was not complicated.

Implementation Team

We implemented through Securactive. Expertise was excellent.

Other Solutions Considered

Operator-options (too complex, too expensive).

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Highlights
The ability to measure performance end-to-end across the cloud data center allows us to take corrective action to keep our channels online.
The solution’s UI and single pane of glass is good. The new dashboard is modern with its new design. The look of it is not pretty, but it is efficient, which is good. It is user-friendly; you can find what you need on the interface quickly.
This solution has helped to improve the interaction between our network, datacenter, and application teams. I have used other tools, but this tool can pinpoint the root cause of my application or network issue in the majority of the cases. So, it helps different divisions or groups in the IT department to troubleshoot together and get an issue resolved. This tool helps a lot in our day-to-day networking application and IT operations.
For us, the most valuable feature is something called TWAMP that allows for real-time traffic in a way that is 10 times lighter than things like SolarWinds. It's in the sub-milliseconds of accuracy, and you can divide tasks so that you can literally see things like the tagging for Quality of Service. That had been incorrect with the carrier, but there was no way on this planet you'd be able to tell a carrier that they're wrong. I have dozens of scenarios where we found "No, that's not right," and got it resolved instantly.
It is about finding operational problems. When sites go down, we try to determine who is at fault. While there is not much finger-pointing, the solution is just trying to analyse when there is an outage and where do we start looking to fix it. The very nature of why organization chooses to use the solution is to accelerate the meantime to resolution and find where problems lie to get them rectified as quickly as possible.
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