What is most valuable?
The interactive mapping tool: If you have a map, it'll scale the map to be accurate. You literally just click where you are as you are walking. It's very simple. Then, from that mapping, you can run reports and get a lot of information.
Bandwidth Monitoring: They have an option to set up iPerf on a server and it will check bandwidth as you do your survey to make sure your users have a quality WiFi experience.
Reports: The reports are amazing and very easy to run. At first you may need some assistance understanding what to do with the data but that’s just the technical part you will learn.
Android Mobile APP: They have a version of this that can run on Android. For quick surveys that you can later import into Air Magnet this can be really handy for your field technicians to share or use for troubleshooting.
How has it helped my organization?
We survey hospitals, schools and any other business that would like a survey. We sell our service and it creates another avenue for revenue.
What needs improvement?
If you have an older version of Air Magnet get caught up. It use to crash a lot. Version 9.1 is great. It’ll run all day with no issues (we always restart at lunch time). The only main improvement point I can make is offer free training
For how long have I used the solution?
We have used it for about 9 months.
What do I think about the stability of the solution?
We use to have issues with crashing. If you do just get it updated. It’s worth it! It’s much better!
What do I think about the scalability of the solution?
No issues. I’ve heard people say they’d like to do multiple floors on one survey but I like having the smaller surveys to work with anyway.
How are customer service and technical support?
Tech support does a pretty good job. I’d give them a 8 or 9 out of ten.
Which solution did I use previously and why did I switch?
We didn't have a previous solution.
How was the initial setup?
Setup is a little complex, not because of any issues but because of the nature of the beast. You have to know a lot of different things to make it work properly, but that might just be because the software is complex. Not in a bad way; there's just a lot of things you have to know. A few more wizards for setup would help us not forget things. It’d be nice to have a wizard that asked if you are doing certain channels or both bands, etc.
Which other solutions did I evaluate?
The only reason we use this software is because the people that hire us to do the surveys require the software. We then found other ways to create revenue with it since it is very expensive.
What other advice do I have?
My biggest complaint is their training shouldn't be so expensive. I personally think they should have online videos of free training and if you want to have a need for more complex training then pay for a class. Maybe a “how to understand reports” class would be nice! If they would give us some training, it wouldn't feel so complicated. Their training is so expensive, it's hard to be good at it without spending a lot more money and when you already spent $4000 on the software it’s not a good feeling to open the software and not know what to do next.
Get training or ask others since training is so expensive. Try YouTube videos and just ask others to get some details. If it’s too complex after watching YouTube then you may ask for training with your purchase or something like that. I wish we did!