AirMagnet Survey Review

Ensures the safety of our equipment that we have a lot invested in. The user interface on the screen and dial could be spelled out better for a novice.

What is most valuable?

We normally use AirMagnet products to meter voltage coming off any number of services at the venues that we go to, or generators in the instance that we're doing something that's a temporary powered situation; so, metering voltage, and then also metering amperage draw.

How has it helped my organization?

The biggest mission-critical function would be safety concerns. We are dealing with a lot of real sensitive electronics that can be damaged if the incorrect voltage is sent down to them; so, using the products to ensure the safety of our equipment that we have a lot invested in.

What needs improvement?

I would say some of our newer techs that are going out to job sites can be a little bit intimidated by the interface. A more user-friendly interface for the meters; knowing which setting to use, if I'm testing amperage, and if I'm testing voltage, which setting do I need to be on. Maybe there's a better way to identify if I'm looking to meter a service and what setting should I have my meter, it needs to be in this position. Or if I'm going to check amperage draw, which setting do I use.

We're talking about a multimeter product, like a voltmeter, and I think that the user interface on the screen and dial could be spelled out better for a novice.
But the physical features are in line with most of the other competitors.

For how long have I used the solution?

I have been using it for the last five years.

What do I think about the stability of the solution?

It has been stable.

What do I think about the scalability of the solution?

It definitely is tracking fine for what we're using it for.

How is customer service and technical support?

We haven't used technical support for five years.

Which solutions did we use previously?

I think if anything we've switched to Fluke because it's definitely a more industry standard. Before, we had used some different products that were more economy-level kind of things.

How was the initial setup?

Setup is straightforward. We were only involved in some of the real smaller, handheld products, like voltmeters and things.

Which other solutions did I evaluate?

We use commercial electric products, as well, that tend to be a little bit more affordable. But once again, if it is a mission-critical application, sometimes we would lean their way.

What other advice do I have?

I would say that employee training becomes really important, so that everyone who's using the products knows how to use them safely. You know, you're dealing with electricity, so it can get a little dicey.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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