alfabet planningIT Review
Its a fine product, but only after you're used to it.


Valuable Features

I liked the ability to auto calculate RTO has between applications.

Improvements to My Organization

We had a manual process to study application dependencies, reconciling changes, recovery gaps etc. The tool helped us automate all of it.

Room for Improvement

The tool is clearly not very intuitive. I had to train almost 500 application managers on it, and this was a common issue raised by most.

Use of Solution

3 years. My personal experience with the product was good, primarily because of the support team's responsiveness.

Deployment Issues

Training related, as mentioned previously.

Stability Issues

None.

Scalability Issues

None.

Customer Service and Technical Support

Customer Service: 10/10Technical Support: 10/10

Previous Solutions

We were using excel and SharePoint. Not much of a 'solution'.

Implementation Team

In-house

Other Advice

Its a fine product, but only after you're used to it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 visitor found this review helpful

Add a Comment

Guest
Why do you like it?

Sign Up with Email