ArcSight Analytics Review

Easily creates use cases and reports, but needs improves to the GUI and dashboards


What is our primary use case?

We use this solution for the authentication of software.

What is most valuable?

This solution makes it easy to create use cases, and it is easy to move queries from use cases to the report to the dashboard.

The parallel logic to create queries is very helpful. 

What needs improvement?

The GUI and dashboards are very basic and need to be improved.

The product does not have continuous updates.

I would like to see easy integration with the Intelligence Suite.

I would like to see integration with automation products, such as Phantom Automation.

For how long have I used the solution?

We have been using this solution for five years.

What do I think about the stability of the solution?

This is a very stable solution. It is the most stable ESM that I have worked with.

What do I think about the scalability of the solution?

Scalability of this solution is very good.

We have twenty analysts using this solution, and we do not plan on expanding our usage at this time.

How are customer service and technical support?

Technical support for this solution has been very helpful.

If you previously used a different solution, which one did you use and why did you switch?

We did not use another solution prior to this one.

How was the initial setup?

The initial setup of this solution is straightforward.

What about the implementation team?

We used a consultant to assist us with the deployment.

What other advice do I have?

This is a solution that I recommend.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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