You see a lot of automation tools right now in the market. Whenever we try to look at the products that clients are trying to use, we try to see which one is better matched for their requirements. Most of the times, we try to gauge their level of understanding of the products as well. Workload Automation gives a lot of insight for the client, to better understand how they can actually automate the process of scheduling the jobs within their environment. Workload Automation really plays a good role. If you see every product come with its own workload or its own scheduling product so if you talk about SAP, SAP rebuilt its own scheduling product. You talk about Hulu which comes with Uzi which is its own scheduling product. Having a different scheduling product scattered around in the environment, it is really a tough for the management to have a better in-scope of seeing what actually is happening in the scheduling area.
Improvements to My Organization
Centralizing all this into a single workload automation tool using the CA product has really helped a lot of customers. This has benefited most of the users to have a better understanding of the environment. It's pretty good compared to the older versions. It actually supports a lot of new features where you can also implement in our clustered solutions and also in higher availability with more of load balancing and everything.
Room for Improvement
One of my clients who has recently converted everything from the Architecture to what they are using to the complete iPad and solutions. Deploying those solutions and integrating with them was a little challenge at this point of time. We would definitely like to see some kind of roadmap with this workload automation product, having integrations with mobility as well.
It's pretty stable compared to the older versions I would say.
The scalability - it is really good. I mean there are other products which do play the similar roles but having this workload automation in place and having a different product integrating with it whenever there is a need, you have a Windows shop today and tomorrow now most of the clients are trying to migrate from Windows to Unix. When we have that shift change happening, adding more clients and having more support for this operating systems to schedule this systems, this is really playing a lot of help in the scalability of managing this product.
Customer Service and Technical Support
I would rate them a 9 on a scale of 10. They are really good. We had a lot of help at the time of migrations that we usually plan with our clients when we do implement a solution or when we try to do the upgrades. The CA partners usually help us in even mentioning that as a hard site, because of this hard site there will be a dedicated technician who will be helping us. In order that if there is anything working during the migration period or anything like that. We don't really run around with the different people in order to get our solution done. One engineer who is dedicated to our site during that hard site period will be helping and resolving most of the issues. Support is really good with CA. Set-up is depending on the client's environment, how big and how small they are. We just need to understand that better requirements and providing that solution in order to set up this product in their environment. Makes a lot of work that we need to do in order to better understand their requirements
Setup: we can say it's not that complex compared to other products. CA has a very user friendly environment where we can actually do it in no time. Moving towards the mobility because most of the clients are converting themselves from old school sitting in front of their desktops. Everyone wants to manage through mobile products.
Rating: I would say 9/10 because I believe always there is a scope of implement for every product. There is nothing like everything is really best in product so yeah there is still scope of improvement with workload automation tool.
So far what we are doing, we are really happy with this product. When they talk about the workload automation solutions, we definitely try to explain how better it can be having worked with the CA producs compared to others. It's pretty easy because most of the corportation do understand the requirement and what best that solves. The best part of the CA is it is open to integrate with multiple products. It is not that we cannot integrate or we do not have anything like that. The support has more scope where they can also work with us in order to do a third party integration as required as well. I mean it's pretty easy for us.