What is our primary use case?
We are a multinational company in almost 55 countries. One of the reasons why we selected Auvik was we wanted to have insights into our networks. Ultimately, we can control them at a central level. Auvik was the best fit because it has:
- A cloud-based solution using a SaaS model.
- Visibility into end users using tools.
- Terminal auto-connect, where we can connect devices from Auvik.
- Some sort of an audit.
- Backup consultations in the tool, which it maintains.
It has really eased our life in terms of network operations.
How has it helped my organization?
It is improving our network operations in 55 countries, including the US, Latin America, Europe, the Middle East, Asia, and Oceania.
Auvik automatically updates network topology. Since it automatically updates the topology, we proactively know what is happening in a country or our branch offices. It also alerts us if there is a topology change, e.g., if it discovers anything new in that country. So, it has reduced the number of failures in our operations. We went from being reactive to proactive. So, we are no longer reacting to what is happening and others are doing. This has saved us about two to three hours a day. We used to spend two to three hours every morning checking the firewall and router logs for malicious behavior.
The automation of network mapping enables our junior network specialists to resolve issues directly, freeing up senior-level team members to perform higher-value tasks. The type of views that we have Auvik automatically discovering has helped our operations, as issues get resolved at Level 1 or 2 with the help of the topology. They don't go to Level 3 until they are serious.
Auvik has decreased our mean time to resolution. Around three years back, there always used to be a heavy load on Level 3. Nowadays, in a month, there are maximum two tickets that reach Level 3. They all get sorted out in Level 1 and 2.
What is most valuable?
The most valuable feature is the auditing part. Whenever we are doing any changes, it captures those changes. Date-wise, if we want to refer back to them, we just need to view the date when we did those changes and it will give us a comparison of what has been changed from the last concept.
The Auvik terminal's service is a value-add to our operations.
It is very user-friendly. It is easy to use, understand, and deploy. My guys have not taken any training from Auvik, but we have learned the systems quite quickly. Because it is user-friendly, you don't need professional training for it.
Auvik's network discovery capabilities are awesome. It not only discovers the network, but it also gives you a map by designing how your network will look like in your environment.
Auvik has very good alerting modules. If a connection or device goes down, it alerts us right away. A good part of that alert is it has some sort of intelligence mechanism. For example, if the router or network device has some sort of malicious activity or critical issue, then it alerts us upfront. It will say, "Hey, you have some issues that you might need to check." It alerts us to critical elements before something bad happens.
What needs improvement?
They need to improve the reporting system. They still don't have a proper reporting system in Auvik. They have built a dashboard in Power BI using APIs, but they should build some sort of report within Auvik itself. If Auvik fixes the reporting or comes up with a good reporting module, it will change the game.
I have already talked with the CEO of Auvik about this. He agreed that he will be working on getting some reporting systems in Auvik. As of now, they only have reporting via Power BI, and it is an additional cost to get the Power BI licenses. Another drawback, the Power BI reporting is not that accurate and you really have to struggle to get the reports.
For how long have I used the solution?
I have been using Auvik for three years.
What do I think about the stability of the solution?
It is a SaaS-based tool. Auvik takes care of their hosting environment. So far, I found this solution to be more stable compared to other tools that we have used on-premises.
What do I think about the scalability of the solution?
The scalability is good. An important thing about Auvik is that this tool is available from anywhere. For example, we are in a pandemic situation today and forced to work from home. Auvik gives us the capability to do our network operations from anywhere. This is one of the important features that I like about Auvik. For the on-premise solution, you have to make sure you are in the company network and have the VPN connected with the resources.
In my department, we have 46 people using it.
We are expanding Auvik into other countries. For now, we have expanded it into Europe and Asia as well as starting to expand it into the US. So, we will have a long journey using Auvik.
How are customer service and technical support?
Their technical support is good. They need some improvement. They are not quick. Whenever we raised an issue with Auvik, which was two or three times, the technical support was a bit slow in responding to our issues.
Which solution did I use previously and why did I switch?
We used to manage the firewall and routers manually, connecting to the countries' VPN. Today, we don't need to have them connected. We can just manage it from a single Auvik console. This has really changed our network operations.
How was the initial setup?
The initial setup is an easy, straightforward process. You just need to download the Auvik collector, and it is just three steps: next, next, and next. Then, it is complete. From the employee perspective, it saves you at least four to five hours. Other tools take people a working day to deploy one site. Whereas, Auvik takes just a few minutes. The reason for that is they have their automated discovery capabilities, where you just put in your SNMP credentials.
What about the implementation team?
I deployed myself in five minutes.
What was our ROI?
Three years ago, we used to work out of the office for hours doing maintenance, like patching and upgrading tools. My guys are no longer doing night duty for operations like that. We don't do any maintenance on Auvik because it is done by Auvik.
What's my experience with pricing, setup cost, and licensing?
Compared to other products, Auvik's pricing is more feasible since you get all its features. You pay for licenses on a per network device basis. It monitors hypervisors, but does not bill for that. There are no additional costs, which is something that I like.
Which other solutions did I evaluate?
We did evaluate a couple of tools, both on-premises and cloud, then we decided to go with Auvik.
Auvik works smoothly compared to other tools. It also discovers the entire network in a respective area, then Auvik maps it automatically and gives you a good topology. This was a key factor in our decision.
What other advice do I have?
Auvik is for any networking department. If you have a very complex network or a lot of devices that need to be monitored, Auvik would be the best fit. Auvik is not for a simple environment. If you have 10 devices or 10 branch/site offices, then Auvik is not a good fit because it will become expensive.
We are still in the testing phase of the TrafficInsights feature, which gives you full visibility into what is happening on your network. Also, the TrafficInsights feature will help you to say where protocols or services are consumed heavily. In the long run, it helps you to optimize your bandwidth based on your country consumption. It gives you a lot of details and integrated traffic insight, which we unfortunately need to hold back on because of data protection laws.
It doesn't configure out-of-the-box automatically. That is a manual job.
For an enterprise environment, I would rate this solution as 10 out of 10.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?