What is most valuable?
It's good that Testdroid are providing more devices to end users so that one who doesn't have a device can use it on the cloud. It's helped me when I've been short of devices and want to test whether the application will work on a specific device or not.
How has it helped my organization?
Device fragmentation was good enough for me. This helped me at a critical time when there was no device available and my product manager needed the result as soon as possible. Due to this feature, it saved me time and money.
What needs improvement?
Some stages of its automation is not working correctly and I need to make changes in the code created by Testdroid. I have faced some problems in automation when recording scripts/test-cases.
For how long have I used the solution?
I've used it for almost one year or more.
What was my experience with deployment of the solution?
I've had no issues with deployment.
What do I think about the stability of the solution?
I faced one problem when I was recording the script using Testdroid Recorder where it allowed me only 30 steps, but in previous version it allowed unlimited test steps. The problem was eventually fixed later, thanks to Meirav Minitzer.
What do I think about the scalability of the solution?
I've had no issues with scalability.
How are customer service and technical support?
I guess 8.5 would be good enough for customer service. Meirav Minitzer help me so much and she is available when ever I ping her, and she helps me accordingly.
Which solution did I use previously and why did I switch?
Previously, we were using Appthwack, but that required some dependency on a third party application. For example, if you don't have any automation scripts you can't use Appthwack for device fragmentation.
How was the initial setup?
For me it was not difficult.
What about the implementation team?
I did the implementation on my own, and no vendor team was included. Many companies have different ways to use the product, therefore I must say don't implement any product until you use the trial version.
What's my experience with pricing, setup cost, and licensing?
The recorder is free. The enterprise price is $99 per device, with a minimum of 15 devices with a 12 month subscription, excluding hardware. In a 15 device set-up, you might need to add one USB hub and two MacMini's. Usually the MacMini is around $1500.
What other advice do I have?
The overall product is awesome for device fragmentation, but not for automation. They may have fixed that problem. Before implementing this product you should use the trial version, and if this product is at your level, then don't wait and implement it.