What is most valuable?
This is very good software and very useful. As long as you are intending to do design at a business process level, at application processes levels, or even at data op level.
When you go down to modernizing the architecture of your infrastructure, which is part of my job, it's not at all made for that. They have only covered the eye level part of architecture design in IT, but they have not provided the capabilities to properly do what an organization is designing to do in the future.
It's a good tool. My colleagues that are making use of it for application, business processes, or data modeling, are very satisfied with it. They find it easy to use. The graphical representation is simple but therefore efficient, so I know that they are planning a very good commencement on the use of these tools.
What needs improvement?
It lacks capabilities with regard to infrastructure modeling.
For how long have I used the solution?
I have been using BiZZdesign for around two years.
What do I think about the stability of the solution?
It's a cloud-based solution but I have not noticed any issue connecting to it, or any problems while using it, and my colleagues have not reported having any kind of issue with it, so I would say that it is pretty stable.
We have five users using this solution.
It is used on a daily basis.
How are customer service and technical support?
I haven't needed to contact customer support.
What other advice do I have?
My advice to someone considering this solution is to follow the training. It's nice to use when you know how to use it. At first, it's good to have some explanations on how it is working. And this information is very important in order to set up your BiZZdesign environments, your libraries, typically, from an architecture standpoint, to make sure that you use it efficiently.
I know that this has been a problem at setup time, so it's not a software installation problem. It is a problem with customization. It's important to have a proper understanding of how BiZZdesign works if you want to make the right first configuration.
In the next release, I would like to see the modernization of the software.
I would rate BiZZdesign an eight out of ten.
Which deployment model are you using for this solution?