What is our primary use case?
The MFT product is for transferring files with external partners, and on-premises as well. We use it in both of these use cases. We're doing file transfer internally on our on-premises network, between sites or servers. Then, we also do that via a secure connection with an external partner or on a separate network. It is basically the same as file transfer over an FTP.
What is most valuable?
The most valuable feature is the integration with the workload automation solution.
It has a nice dashboard for loading up the file transfers, so it's easy to follow the success or failure rates of the operations. You get notified when transfers fail, which is an important feature.
What needs improvement?
At this time, you can receive file transfers but it is not possible to send them. Ideally, we also want to be able to send files using this solution.
Scalability is something that needs to be improved.
For how long have I used the solution?
We have been using BMC Managed File Transfer for about one year. It is a relatively new product. We have been using the larger Control-M workload Automation for close to 15 years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This solution is not very scalable. It can handle a lot of traffic very easily and I think that small to medium-sized businesses will have no problem with it. However, if you want to set it up in a highly available environment and you need multiple sites then these kinds of options are not yet supported.
In our company, there is only a team of a few people using this product. They are engineers and are responsible for the file transfer functionality.
How are customer service and technical support?
I have been in contact with BMC technical support, although it was for the workload automation tool and not specifically for the MFT product.
Technical support is responsive and I would rate our overall experience with them as moderate.
Which solution did I use previously and why did I switch?
Prior to using this solution, we were using Axway B2Bi. We are still currently using it, alongside with the BMC MFT product.
How was the initial setup?
The initial setup is straightforward. It took perhaps a week to deploy.
What about the implementation team?
We did the deployment ourselves.
What other advice do I have?
This product is not feature-rich but it is a solid file-transfer solution. I would say that the features they have now are very good, although the product is not complete because you cannot send files.
I would recommend it but at the same time, I think that everybody needs to test it and see if it meets their needs. The supported features are very good but obviously, if there is a protocol or something else that you need that isn't supported then it will not be suitable.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?