Broadcom DX Application Performance Management Review

Has allowed us to adjust many of our applications to perform better, thus reducing our need to install high-end servers.

What is most valuable?

The investigator section where we can observe the agent metrics.

How has it helped my organization?

We were able to use CA APM to help diagnose a vendor provided product where we were experiencing slower than normal performance. While using the product, we were able to see that the issue resided in the database and were able to make adjustments to correct it.

What needs improvement?

The cost of licensing of the product could be better. The overall cost has sometimes prohibited us from installing an agent to monitor an application.

For how long have I used the solution?

I've used it for four years.

What was my experience with deployment of the solution?

We did, although minor. We ran into issue with some of the rights with some of the back-end files used by the enterprise manager, although newer versions seem to have less issues.

What do I think about the stability of the solution?

No, the application is very stable in our environment.

What do I think about the scalability of the solution?

We are experiencing an on-going issue with our CA APM to Spectrum integration where we are unable to send alerts to the Spectrum console.

How are customer service and technical support?

Customer Service:

Customer service has always been very helpful thus I would rate them 9/10.

Technical Support:

Technical support, as with any company, is hit and miss depending on who is assigned to your ticket. Overall we have had a positive experience as we have had very technically proficient folks and have had a few people who seem to struggle with supporting the product. With that said I would rate them 7/10.

Which solution did I use previously and why did I switch?

We used an in-house developed application before CA APM. Our monitoring needs had grown and the solution we previously used no longer could meet our needs.

How was the initial setup?

It was complex for we had to have some custom modules developed for us. We required the monitoring solution be able to monitor IBM's DataPower appliances, which CA APM could not do right out of the box. We were able to work with CA to have a custom module developed that provided us all of our DataPower monitoring needs.

What about the implementation team?

Our implementation was accomplished by a mix of CA and PHI employees.

What was our ROI?

Our ROI has been high. It has allowed us to adjust applications to perform better, thus reducing our need to install high-end servers.

Which other solutions did I evaluate?

We did evaluate several other products. Solutions from BMC and Microsoft were evaluated but fell short of our total monitoring needs.

What other advice do I have?

Keep on top of the amount of metrics that you are accumulating and make sure you have enough disk space to accommodate.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarRavi Suvvari
Top 5LeaderboardReal User

Very valuable inputs regarding APM Dean; Thank you for sharing Ravi Suvvari