CA APM Review

Part of our organization uses HP BAC Insight. We decided to switch to CA APM in part because of its better support.


What is most valuable?

The CA APM Introscope part is a must. We use is it as well in pre-production for deep dive diagnostics and in production to get a good follow up of application performances.

How has it helped my organization?

We had for several applications performance issues. With Introscope we were in many cases able to pin-point the bottleneck(s) and debrief it to the dev organization to improve their applications.

What needs improvement?

Faster deployments, in the form of a SAAS solution to support better POC’s.

For how long have I used the solution?

1.5 years

What was my experience with deployment of the solution?

Yes. Our first project was to get more visibility of our ‘Intranet solution’ based on WebSphere Portal. We tried to use CA APM CEM to get an understanding of the application performance around the globe. We needed extra code enrichments as CEM was not able to cope with dynamic URL’s.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

CEM needs good follow up as it collects big amounts of data. Close follow up is needed for critical parameters. But you can easy scale up.

How are customer service and technical support?

Customer Service:

Very high. We were able to work with a very high skilled service force.

Technical Support:

Medium level. Issue were so complex that first line couldn’t help.

Which solution did I use previously and why did I switch?

Yes. Part of the organization uses HP BAC Insight. We switched to CA APM as HP support was not TOP and a new direction was chosen at the corporate level.

How was the initial setup?

Setup of the solution was straight forward, but our first application was to complex and therefor the first initiative failed.

What about the implementation team?

We did the implementation together with the vendor team. It was very useful to work together.

Which other solutions did I evaluate?

I was not involved in the selection process, but I know they also looked into the Compuware solution.

What other advice do I have?

If you are new to the domain then I propose to start with a simple application in a SAAS approach.


Disclosure: I am a real user, and this review is based on my own experience and opinions.

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