CA APM Review
We've reduced the number of incidents in production and when they occur the time to resolve them is reduced.


Valuable Features

The capability to generate traces showing a tree view of transactions, this feature helps to find production issues in the monitored applications.

Improvements to My Organization

As a consultant, this product helps all of my customers find production issues quickly. It's capable of identifying the root cause of an issue within a few minutes. It helps monitor all of the environments of application servers and generate alarms if something is wrong. It generates sums to analyze and understand what is happening with the applications.

Room for Improvement

Support for more programming languages and a complete fusion with the Customer Experience Management product because the product needs an appliance to get the user experience.

Use of Solution

3.5 years

Deployment Issues

No, the deployment of CA APM is quite easy.

Stability Issues

No, the product is very stable if the environment sizing is done properly.

Scalability Issues

No issues because the product works like a cluster.

Customer Service and Technical Support

Customer Service:

Good, but has room for improvement.

Technical Support:

Good.

Initial Setup

It was straightforward, you just need a server with a Linux or Windows to install the solution. And the agents was easy to configure too.

ROI

With this solution all my clients have reduced the number of incidents in production environment, and when they occur the time to solve these incidents has been reduced dramatically.

Other Solutions Considered

AppDynamics, BMC and New Relic solutions.

Other Advice

Time is very important to allow the solution to mature, and you need people who know the entire application and the business to help those that will implement the solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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