CA APM Review

The most valuable features for us are the triage map and the application overview tab.


Valuable Features

  • APM status console
  • Traces
  • Triage Map
  • Application overview tab
  • Dashboards

Improvements to My Organization

CA APM always helps in finding problems quickly rather than requiring us to check logs to pin-point the issue. The turnaround time to resolve the issues has improved after we started using CA APM.

Also, by looking at the dashboards, application teams are able to find the problematic component by just having a quick look at traffic lights and dial meters.

Room for Improvement

SmartStor database requires lot of improvement where we need to have an admin console to maintain the SmartStor DB. The functions that we'd like are removing data based on time and removing selected metrics for specific agents in an easier manner.

Also in terms of capacity, I would expect CA APM to handle quite larger metric load than the current architecture. For instance, our applications teams expect a single collector to handle thousands of agents with heavy metric load as well.

Use of Solution

We've used it for five years.

Deployment Issues

There were no issues and deployment was very smooth.

Stability Issues

If proper CA recommendations are followed, there is no issues in stability. But CA should consider the capacity issues. There are times where capacity is reached and we face performance issues where the system becomes unstable.

Scalability Issues

We've had no issues on scalability because CA APM is able to scale up well and good on increasing load. But when capacity is reached, the system breaks completely.

Customer Service and Technical Support

Customer Service:

The customer service was fantastic.

Technical Support:

The technical support is good in guiding in the right directions to figure out the root cause of APM so quickly.

Implementation Team

We used a vendor team to implement it.

Other Advice

CA APM is a nice performance monitoring software, especially if an organization wants to monitor the end-to-end architecture of an application.

It monitors the environment from mobile to mainframe. The user interface is prescriptive to understand the problems rapidly without any technical knowledge.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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