CA APM Review

It allowed us to discover the root cause of speed issues we had in the systems that were difficult to diagnose.


Valuable Features

The Introscope feature is the most valuable for us, specifically the part that shows us errors in the application.

Improvements to My Organization

We are a government IT company that provides services to the government. Because of that, we're required to use a very wide range of products and applications. We also need to have a multitude of interconnections with diverse systems, and one of the biggest difficulties we had was how these interconnections were made. CA APM has provided us a solution for this, allowing us to discover the root cause of some speed issues we had in the systems that were very difficult to diagnose.

Room for Improvement

  • Report
  • Management module
  • Dashboards

Use of Solution

I've used it since January 10, 2014.

Deployment Issues

We can't implement the TIM in our environment because we have issues with a virtualized environment. VMware and TIM was not thought of in a way that could receive the data in a cloud environment.

Stability Issues

There were issues, but we have fixed them now.

Scalability Issues

There have been no issues scaling it.

Customer Service and Technical Support

Customer Service:

10/10

Technical Support:

10/10

Initial Setup

It's very simple, as we are an IT company and we are accustomed to new system implementations.

Implementation Team

We did it through a sales team, and without their support we would not be as we evolved in APM as we are today.

Other Solutions Considered

We did tests with AppDynamics, but had to discard the use of this software because to do analysis of a user experience we had to submit the data to the US, and then only return with the answer.

Other Advice

Prepare a team to manage this tool, as if you don't have a full team to review the APM data, it will not work as it should.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 visitor found this review helpful
Free Trial

No credit card required. It's easy and free for 30 days.

1 Comment
Manish A. ParikhReal User

Feliz,
It's probably better to look into MTP which will give you a better exposure on the networks side as well as provide TIMaaS (built into it). Also, totally agree with you that you need a separate team just to admin and maintain this tool on a daily basis.

07 March 16
Guest
Sign Up with Email