CA APM Review

The ability to quickly create alarms, actions, and dashboards is very valuable to us.


What is most valuable?

The ability to quickly create alarms, actions, and dashboards is very valuable to us.

How has it helped my organization?

We have a key APM dashboard that is the primary dashboard utilized by IS Operations Center. We use it to evaluate the health of our primary customer and associated impacts on the application suite.

What needs improvement?

The documentation on customizing instrumentation of methods and classes (derivative files) could be improved, as well as some of the documentation interfacing into other APM products (ADA, CEM, ABA).

For how long have I used the solution?

We've used it for three-and-a-half years.

What was my experience with deployment of the solution?

Excessive errors in the application being monitored caused us to back off the level of monitoring due to the amount of traces being gathered.

What do I think about the stability of the solution?

The application has been very stable for us.

What do I think about the scalability of the solution?

We've not had any issues with the scalability.

How are customer service and technical support?

Customer Service:

Customer service is excellent. Every time we have opened an issue, it is resolved quickly.

Technical Support:

Technical support have a very high level of knowledge.

Which solution did I use previously and why did I switch?

There was no previous solution in use.

How was the initial setup?

The initial setup was straightforward. The biggest issues were getting internal people knowledgeable about the application to assist with defining methods and classes for instrumentation.

What about the implementation team?

We used a CA team for implementation who were outstanding.

What's my experience with pricing, setup cost, and licensing?

You should be aware when dealing with VM guests that you are required to license the entire VM host.

Which other solutions did I evaluate?

We also looked at Oracle Enterprise Manager.

What other advice do I have?

Have your team who will operate be actively involved in the implementation. Get your application and infrastructure teams actively engaged in utilizing it for troubleshooting and analysis.


Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

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author avatarManish A. Parikh
Real User

Great review Kevin. I am currently in the process of upgrading from 9.5.3 to 10.1
Feel free to reach out to me if you have any questions or feedback.

Cheers!
Manish