CA APM Review

The ability to quickly create alarms, actions, and dashboards is very valuable to us.


Valuable Features

The ability to quickly create alarms, actions, and dashboards is very valuable to us.

Improvements to My Organization

We have a key APM dashboard that is the primary dashboard utilized by IS Operations Center. We use it to evaluate the health of our primary customer and associated impacts on the application suite.

Room for Improvement

The documentation on customizing instrumentation of methods and classes (derivative files) could be improved, as well as some of the documentation interfacing into other APM products (ADA, CEM, ABA).

Use of Solution

We've used it for three-and-a-half years.

Deployment Issues

Excessive errors in the application being monitored caused us to back off the level of monitoring due to the amount of traces being gathered.

Stability Issues

The application has been very stable for us.

Scalability Issues

We've not had any issues with the scalability.

Customer Service and Technical Support

Customer Service:

Customer service is excellent. Every time we have opened an issue, it is resolved quickly.

Technical Support:

Technical support have a very high level of knowledge.

Previous Solutions

There was no previous solution in use.

Initial Setup

The initial setup was straightforward. The biggest issues were getting internal people knowledgeable about the application to assist with defining methods and classes for instrumentation.

Implementation Team

We used a CA team for implementation who were outstanding.

Pricing, Setup Cost and Licensing

You should be aware when dealing with VM guests that you are required to license the entire VM host.

Other Solutions Considered

We also looked at Oracle Enterprise Manager.

Other Advice

Have your team who will operate be actively involved in the implementation. Get your application and infrastructure teams actively engaged in utilizing it for troubleshooting and analysis.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
1 Comment
Manish A. ParikhReal User

Great review Kevin. I am currently in the process of upgrading from 9.5.3 to 10.1
Feel free to reach out to me if you have any questions or feedback.

Cheers!
Manish

04 March 16
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