CA APM Review

Its ability to deep dive into the application code is the most valuable feature for us. Continued improvements with the integration of the URL and the ability to use AWS would be great.


Valuable Features:

Its ability to deep dive into the application code is the most valuable feature for us. It has help us to be more proactive instead of reactive when it comes to incident management.

Improvements to My Organization:

It's improved our ability within the instant management realm. We are able to get the root cause faster than we had done before. We had to uninstall it two years ago, it was a matter of looking through log files and then making basically and guessing as to what the root cause was. It allowed us to avoid the same incidents occurring over and over.

Room for Improvement:

Continued improvements with the integration of the URL and the ability to use AWS would be great. Understand that it may at first potentially break your application, but it might just be a case that maybe it's just poorly written and it's not Interscope that's the issue.

Use of Solution:

We've been using it for about eight years.

Deployment Issues:

We ran into all kinds of problems and most of it was because of just the onboarding as our new-product education was a huge issue.

Stability Issues:

It's pretty stable. I just don't think that we've done a very good job of lifecycle management of the product.

Scalability Issues:

We've had no issues with scalability.

Previous Solutions:

We had nothing in place previously.

Initial Setup:

The setup was straightforward, but the interaction of it initially with our applications was the tough part. We needed to make sure the instrumentation itself did not break our application.

Implementation Team:

We did use some professional services to assist us in getting both the buy-in and in helping us to set up some bells and whistles to really get people excited about the product.

ROI:

Our ROI is the fact that our applications have the ability to stay up longer because we are more proactive in how we monitor and performance test our applications so that when they go to market, they're fully functional.

Other Solutions Considered:

I was not part of the process at that time.

Other Advice:

If you purchase this product, work closely with their technical teams to help plan and deploy it. Make it as much of a repeatable process as possible.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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