What is most valuable?
It has been very, very productive for us. It helped us with number of challenges we faced in the past. It prevented a lot of downtime and a lot of outages with the Java side of the house. We are predominantly a WebSphere shop.
We’ve been very successful using version 9.7. We're still not up to the latest version, 10. I've seen a lot of interesting things with version 10 happening, which hopefully will address our problems. Some of which are the inability to manage multiple hosts at the same time, configure agents in an easy fashion. There's a lot of manual labor that still exists that hopefully will be simplified with the new Command Center. We’re looking forward to upgrading our 9.7 to 10 to start using the Team Center, which is a phenomenal product we've seen today at CA World.
It's been very, very successful using our NOC. We are using the console and dashboards.
What needs improvement?
Looking forward to the growth and maturity. We're looking to standardize, reduce the number of tools and collapse them into one. I think that CA's been listening to the customers and have been moving to that direction.
Looking forward to another journey.
For how long have I used the solution?
It's been a great five-year tenure with the APM suite. We're looking to expand that now that version 10 is out, 10.5 GA by the end of the month; looking to start using the new Team Center, which hopefully will greatly reduce mean time to repair. Makes our NOC as well as the SMEs more productive; repair issues much faster; and it's been a great run so far. CA has been listening to our concerns. They have been addressing some of them. There are unfortunately sometimes shifts in paradigms as CA is known to be a dynamic company. Sometimes the direction is not always clear.
What do I think about the scalability of the solution?
Some challenges are maintaining the growth of the environment; a lot of manual labor is involved, which again is being solved with the new version that came out. One of the products we use, the real-user monitoring, has been very successful, but at times challenging to implement. There's some shift in paradigm using it today, moving to a more mature model within the APM umbrella, and again, start using a lot of the stuff with their new solution, AXA; some of the mobile platforms, which will help us to move into that direction, to unify the APM solution which we heavily rely on today.
How is customer service and technical support?
Support from CA has been really, really phenomenal. We've always applauded CA as being one of our top vendors, compared to many others, such as HPE and Microsoft. Many times when we had an issue, it really was really, really phenomenal support. From a CA standpoint, any bugs, any issues that we typically have, we would have pretty much a few engineers involved and at times solve an immediate need, which is something that we cannot experience with other vendors, such as, again, like HPE or Microsoft, or what have you.
Which other solutions did I evaluate?
From other competitors and other competition that we looked into, such as Dynatrace and other vendors similar to CA, CA was a clear winner for us. Again, it's been a great product.
What other advice do I have?
There's some deficiencies to their product. But again, they are being addressed, as CA's been very responsive to the customers. One of the most important things is they do listen to customers. If you have a major problem or major concern, CA try to address that. If that cannot be easily addressed, they try to lay it on the roadmap, and we've seen some stuff delivered that we requested in the past.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jan 19 2017