CA APM Review

It gives precise insights about problems and leads us to the root cause.

What is most valuable?

Application triage is the most valuable feature. It gives precise insights about problems and leads to the root cause very quickly. We use CA APM internally to monitor and diagnose Java-based systems.

How has it helped my organization?

CA APM helps to identify problems and make faster decisions so as to re-establish the service in a precise way.

What needs improvement?

It would be very helpful to have transaction insights with a more transparent configuration. If we could have user experience information without using a network tap, then the use of this feature would bring more value in more cases.

For how long have I used the solution?

I have used this solution for four years.

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How is customer service and technical support?

I would give the technical support 10/10 rating; they are very good. They have highly skilled staff and are available 24 hours a day.

Which solutions did we use previously?

We did not use any other solution.

How was the initial setup?

The setup was straightforward; with the latest versions of CA APM, it is even more straightforward.

What's my experience with pricing, setup cost, and licensing?

You need to think cost versus benefit. It is an investment and can address almost any application issues within many IT environments.

Which other solutions did I evaluate?

We did not evaluate other products before choosing this product.

What other advice do I have?

You should consider using CA APM even in the cloud. CA is focusing to deliver full APM stack in the cloud and not just on-premise. It is a complete solution.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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