CA APM Review

CEM helps in reporting on defective URLs, but overall the solution is very complex


What is our primary use case?

Monitoring application performance.

How has it helped my organization?

As such, no improvement after using CA APM.

Regarding how we utilize CA APM for container monitoring, our implementation team is not able to this information. Our implementation team was not able to understand and share information regarding the impact CA APM has when attempting to triage complex application issues; and similarly regarding the visibility CA APM provides across complex application environments. We are not aware of how the solution allows you to monitor and gain performance insights into the various technologies across the application environment, like docker monitoring and the ability to see into the database. The same is true of how the solution helps monitor system changes, topological changes or code updates. We would like to receive documentation to understand the above features.

What is most valuable?

CEM - We have to produce reports of defective URLs by selecting the client site IP group, which helps us to identify status code of IIS. This gives an idea regarding obtaining the defect and finally understanding the issue.

What needs improvement?

Tool is so complex to understand.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How is customer service and technical support?

It's average.

Which solutions did we use previously?

This is our application monitoring solution.

How was the initial setup?

Complex.

Which other solutions did I evaluate?

A few 24/7 Web monitoring solutions were evaluated for comparison.

What other advice do I have?

Its complex to understand.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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