Citrix ADC Review

A flexible, agile, and robust solution with easy implementation

What is our primary use case?

We basically use it for money transactions, important call centers, and cash centers.

What is most valuable?

Its flexibility, agility, and robustness are the most valuable. Its management and implementation are also quite easy.

What needs improvement?

Citrix ADC can be really complex. It isn't very simple like some other appliances that I've worked with. You need a lot of skill and experience to manage it. I'm not talking about a year or two. You need at least four years to understand it very well. It is not that easy to learn. They should make it a lot simpler for users to understand the management of it. They can also provide some additional training. The material they have on the site is not sufficient enough for you to understand how to manage it. Their training is expensive, and not everyone has the funds and experience for it.

Citrix isn't very popular around these parts of the world. So, it can use some more marketing, sales, enlightenment, and advertisement. These could bring more market for them. Basically, there are just a few companies that really go for Citrix. Most of the companies go for VMware because they marketed themselves more than Citrix. There isn't much difference between Citrix and VMware. VMware is a little more robust than Citrix. Citrix has focused more on desktops rather than server virtualization, and that's the advantage VMware has over Citrix.

Citrix also needs to educate and inform users about the infrastructure that is supported with a version. Currently, if the customers don't look at the datasheet, they might miss this important information.

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

If you don't go and search for information in the datasheet and confirm which infrastructure is compatible with Citrix, it might blow up in your face. Citrix needs to work on this. They need to educate more and put more data to inform that not all infrastructure can go with this version of Citrix. 

What do I think about the scalability of the solution?

It is highly scalable. We have 1,000 users currently, and we have plans to increase its usage.

How are customer service and technical support?

I am not sure if we have technical support from Citrix. If your version is out of date, you do not get any support from Citrix, even if you've been a loyal customer for a decade. That's a loophole, and there is no grace period for their licenses once they're expired. They should work on that and at least give you a grace period of 90 days or 60 days prior to renewing your licenses with them. We had some problems not long ago and needed their support, but because of the version we were running back then, they denied any support, and we ran into some productivity problems and service downtime as a whole.

How was the initial setup?

For me, it is easy, but other people might see it as complex.

What's my experience with pricing, setup cost, and licensing?

It is very pricey, but we get it. If you need the best, money shouldn't be a problem.

What other advice do I have?

You need to understand the infrastructure first before delving into it. If you don't have proper knowledge about it, you might run into problems while managing it. Not everyone has the skill to manage Citrix ADC. So, I advise everyone to get proper training and education before implementing it. It is very important.

I would rate Citrix ADC a nine out of ten.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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