Citrix Virtual Apps and Desktops Review

It virtualizes the application on your desktop

What is our primary use case?

Because this is a tech product, it has an app used for application virtualization.

How has it helped my organization?

Your servers are in a remote location, but your server is in UK and you are operating from Australia (theoretically). In this case, you want only Outlook to be used by your end users, therefore what you do is virtualize an Outlook from the servers located in the UK, but your users are using it in Australia as if it is in their local machine. It would be as if the user is utilizing Outlook in his/her machine, but it is running on the servers located in the UK.

This is an app. It virtualizes the application on your desktop. Supposing you have to enter it, you need to login and you will see the Outlook icon on the console. Outlook will open in your system, but the server is in the UK, which is utilizing the resources. Not your local resources, but those in the UK, the UK servers.

What is most valuable?

It helps you to virtualize your application, so whenever the user needs the application, they have it in virtualized form.

It is user-friendly and easy to use. It helps in many ways. The installation and maintenance are good.

What needs improvement?

It is progressing and improving day-by-day. Before, we had 6.5 version. The recent one that we used was version 7.1.5. 

There are many latency and slowness issues, which are things looked after by Citrix. 

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

There have been many issues with stability.

What do I think about the scalability of the solution?

Scalability depends on the server and the number of users in the organization. You need to have capacity planning on how you are providing to users. If the server is a bit old, like the hardware is HPE Generation 4 servers, you are requesting the server to handle more than a hundred users, then it will work slowly. Therefore, capacity planning and the way you plan the architecture is very important for this.

How are customer service and technical support?

Tech support is good. I would rate them as a seven out of 10.

Which solution did I use previously and why did I switch?

Previously, I was using XenApp, but there were different products, like ThinApp and VMware. 

How was the initial setup?

The initial setup is simple.

What's my experience with pricing, setup cost, and licensing?

It is affordable. The product, XenServer, is free to use, and XenApp has a one month free license. The licenses are affordable, but the support is a bit expensive, though worth the value.

Which other solutions did I evaluate?

For three or four years, there were no other options other than the Citrix XenApp. Now, we have ThinApp, VMware, and one more application from Microsoft. While we have options now, XenApp stands out above the rest.

What other advice do I have?

This is a very good tool for virtualizing your application. The support is good. It is affordable. I would recommend it to users who are looking to use XenApp. 

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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