CrowdStrike Falcon Review

Good threat intelligence with fair pricing and good stability


What is our primary use case?

We primarily use the solution for threat intelligence.

What is most valuable?

The threat intelligence on offer is the solution's most valuable aspect.

The solution is very stable.

The solution can scale easily.

The pricing is very competitive.

What needs improvement?

The solution overall is a good product, and we don't see too much room for improvement.

Support, particularly related to after-sales and after deployment, could be improved a bit. If you need to connect to support, it takes at least a day to reach the support team and get a proper reply.

The solution could use better device control.

For how long have I used the solution?

I believe I've been using the solution for the past three years.

What do I think about the stability of the solution?

The solution is very stable. We don't find there are any bugs or glitches. We haven't had it crash or freeze on us. It's quite reliable.

What do I think about the scalability of the solution?

The scalability of the solution is good. If a company needs to expand out, they can do so easily with this solution.

In our organization, we have about 2,500 people using the solution. We already use the solution at 100% capacity, meaning everyone in the company uses it. If new employees are onboarded, they also use the solution. Chances are, we will increase usage int he future.

How are customer service and technical support?

Technical support could move a bit faster. We find that it takes time - at least a day - to reach support and then get a response. Therefore, we're not completely satisfied with the level of service provided to us. It's an area that could be improved upon for sure.

Which solution did I use previously and why did I switch?

We used to use Carbon Black. We switched due to the fact that this solution offered us better partnership offers.

How was the initial setup?

The initial setup is not complex. It's very, very easy.

You can set up and deploy the product in 30 to 40 minutes. It's straightforward.

You only need a few people to handle deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

The price is very reasonable and quite competitive in the market.

Which other solutions did I evaluate?

Before choosing this solution, and switching from Carbon Black, we looked at Endgame and Kaspersky.

What other advice do I have?

We are working with all the versions for the most part, due to the fact that we are partners of CrowdStrike and we position CrowdStrike to our customers. We also use the solution for our company.

I'd recommend the solution to others, however, I would advise that they try it first as a POC so that they can first see the value of the product.

Overall, I'd rate the solution eight out of ten. If technical support could be faster and there was more device control, I would rate the solution higher.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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